At a Glance
- Tasks: Lead a team to create amazing customer experiences and drive store success.
- Company: Join Dan Murphy's, a vibrant community-focused retailer.
- Benefits: Exclusive discounts, wellbeing support, and career growth opportunities.
- Other info: Embrace diversity and inspire your team to dream big!
- Why this job: Make a real impact while developing your leadership skills in a fun environment.
- Qualifications: Passion for people development and experience in fast-paced settings.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
If customer satisfaction was a competition, you’d be the winner. As one of our Customer Experience Managers, you’ll channel your engagement and entrepreneurial spirit to create tailored in-store customer experiences and inspiring merchandising that keep our community returning to Dan’s! We’re looking for a passionate people leader who has a genuine desire to make better happen; for themselves and others around them through team development and trailblazing leadership. This role provides critical operational exposure across the business and the opportunity to kick start a career adventure with Dan Murphy’s.
The Role
- Motivate and lead your team to deliver a world class customer experience which promotes customer loyalty and contributes to revenue growth.
- Encourage team to invest in education and dream big about their career – because working at Dan’s is an adventure.
- Lead the way with in-store tasks, delivering regular coaching and mentoring to store team to inspire them to continuously improve.
- Create an environment that enables team to come as they are, because you know that diversity is the magic that makes good culture.
- Build a culture that is centred around understanding your community, utilising customer feedback as a pillar in your decision making.
The You
- Use initiative and intuition to understand your team and inspire them to make a difference for each other and our customers.
- Be passionate about people development and motivate others to dream big and reach their potential.
- Be no stranger to a fast‑paced environment and use forward‑thinking in your decision making.
- Bring energy to those around you by being your authentic self and by always doing the right thing for your team, customers and community.
- Use an inspiring and collaborative approach to communication and use this to drive your team’s commitment.
How we take care of our PEOPLE
- An exclusive discount card for Dan Murphy’s, BWS and other Endeavour Group brands including ALH pubs not to mention discounts from Woolworths and Big W.
- Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance.
- Grow your career within Dan Murphy’s and the wider Endeavour Group network.
Candidates will be required to complete a functional screening assessment as part of the recruitment process.
Assistant Store Manager (Customer Experience) - Dan Murphy's Middle Park employer: Endeavour Group
At Dan Murphy's Middle Park, we pride ourselves on being an exceptional employer that champions a vibrant work culture and prioritises employee growth. With a focus on customer experience, our team members enjoy exclusive discounts, comprehensive wellbeing support, and the opportunity to develop their careers within the Endeavour Group network, all while fostering a diverse and inclusive environment that celebrates individuality and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager (Customer Experience) - Dan Murphy's Middle Park
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Endeavour Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Endeavour Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Assistant Store Manager (Customer Experience) - Dan Murphy's Middle Park
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Endeavour Group:Your cover letter is your chance to shine! Tell us why you want to work at Endeavour Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Endeavour Group!
How to prepare for a job interview at Endeavour Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
