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- Tasks: Manage customer enquiries and convert them into bookings while maximising service sales.
- Company: Join Endeavour Automotive, a fast-growing dealer group representing top global brands.
- Benefits: Enjoy life insurance, performance bonuses, and a dynamic work environment.
- Why this job: Be part of a team that values exceptional customer service and offers growth opportunities.
- Qualifications: Must have 2 years of customer-facing experience in the automotive industry.
- Other info: Full-time role with weekend availability; submit your CV for immediate consideration!
The predicted salary is between 30000 - 42000 £ per year.
Hours: 45 hours per week
Job Location: Volvo North West London, Elstree WD6 3SA
Endeavour Automotive are one of the UK’s fastest growing dealer groups representing global brands such as Volvo, Hyundai, LEVC, Lotus, INEOS and Polestar across dealerships in London, Buckinghamshire, Hertfordshire, Suffolk and Essex. We are currently seeking out a highly motivated Service Advisor to join our Volvo North West London team.
What you will do:
Our Service Advisors manage all customer enquiries by telephone and in person and successfully convert these into firm bookings. The role aims to maximise service sales and profitability through selling core, value-added and incremental products. We pride ourselves in providing an exceptional customer service experience and this role is central to delivering that; delivering the highest levels of customer service to ensure customer loyalty and repeat custom.
Who you are:
The Service Advisor we are looking for will be a team player who thrives in a customer centric, creative, and a results’ driven environment. They will lead by example with consistent high standards towards customer service whilst maintaining composure in challenging situations. They will also be logical, methodical, and innovative in their approach whilst using their energy and charisma to maintain a trusting and productive environment.
To be successful in this role you will have a great eagerness to learn and passion for the automotive industry, their dedication to design, and their commitment to performance. For this role you must have the following: –
· At least 2 years’ customer facing experience within the automotive industry.
- Excellent communication skills at all levels and an excellent understanding of how to deliver an outstanding customer experience
If you are looking to build a career within a thriving and dynamic company submit your CV for immediate consideration!
Note for Agencies: We will not accept applications or CVs submitted via Recruitment Agencies for this role.
Job Types: Full-time, Permanent
- Life insurance
Schedule:
- Weekend availability
Supplemental pay types:
- Performance bonus
Experience:
- service advisor: 2 years (required)
Reference ID: Service Advisor – Volvo North West London
Ref: SAVNL
Closing Date 30/09/2025
Benefits Life Insurance
Working Hours
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Endeavour Automotive Limited is authorised and regulated by the Financial Conduct Authority (FCA) for consumer credit activity (Limited Permissions) (Firm Reference Number 841360) and is an Appointed Representative of South Quays Limited who is authorised and regulated by the Financial Conduct Authority (FCA) for insurance distribution activity (Firm Reference Number 528881)
Affiliations
Endeavour Automotive Group are proud members of the following organisations:
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Service Advisor employer: Endeavour Automotive Limited
Contact Detail:
Endeavour Automotive Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with Volvo's brand values and customer service standards. Understanding what makes their customer experience exceptional will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare to discuss specific examples from your previous roles where you successfully managed customer enquiries and converted them into bookings. Highlighting your achievements in a similar environment will demonstrate your capability.
✨Tip Number 3
Showcase your passion for the automotive industry by staying updated on the latest trends and innovations. Being knowledgeable about new models and technologies can set you apart as a candidate who is genuinely interested in the field.
✨Tip Number 4
Network with current or former employees of Endeavour Automotive or similar companies. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Service Advisor position. Tailor your application to highlight how your experience aligns with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly your customer-facing roles in the automotive industry. Use bullet points for clarity and focus on achievements that demonstrate your ability to deliver outstanding customer service.
Write a Strong Cover Letter: If you choose to include a cover letter, make it personal and engaging. Explain why you are passionate about the automotive industry and how your skills and experiences make you a perfect fit for the Service Advisor role at Volvo North West London.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Endeavour Automotive Limited
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to provide exceptional customer service is crucial. Prepare examples from your previous experience where you successfully handled customer inquiries or resolved issues, demonstrating your communication skills and commitment to customer satisfaction.
✨Demonstrate Your Automotive Knowledge
Familiarise yourself with the latest trends and technologies in the automotive industry, especially related to Volvo and other brands represented by the company. Being able to discuss these topics will show your passion for the industry and your eagerness to learn.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific situations, such as dealing with an unhappy customer or managing multiple bookings. Think through potential scenarios and formulate clear, logical responses that highlight your problem-solving abilities and composure under pressure.
✨Emphasise Teamwork and Collaboration
Since the role requires working closely with others, be ready to discuss your experiences as a team player. Share instances where you contributed to a team goal or supported colleagues, showcasing your ability to maintain a positive and productive work environment.
