Manager, Solutions Engineering EMEA

Our Culture Quantum Metric’s number one objective is happy people, diverse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose. As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges + games, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work – from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds. We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships. At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity. About the Role We’re looking for a leader of our EMEA Solutions Engineering team who is passionate and has a deep understanding of the digital experience and analytics ecosystem. You and your team will be responsible for understanding potential customers’ technical needs and translating how our platform offerings could be a fit. You will be proficient in the technical aspects of Quantum’s platforms, and will architect solutions for potential customers, along with technical value propositions to support them. You will also act as the technical liaison between Quantum’s current and potential customers and our customer success, product, product marketing and engineering teams as we improve and build new offerings. You will report to the Global VP of Solutions Engineering. Responsibilities Hire, coach and drive an outstanding Sales Engineering team to deliver against assigned goals Drive and coach best practices in the technical sales methodology and processes Problem solve with your individual team members to drive successful results in sales engagements and POCs Requirements 3+ years experience in Solutions Engineering 1+ years experience with Solutions Engineering management Track record of recruiting, coaching and growing SE teams Experience of self-starting change management within the SE team You exhibit passion, persistence and integrity in all that you do 15%+ travel Perks & Benefits Group Health Plans (100% paid) Life Assurance Employee Assistance Program Stock Options Employee Lead Referral Program Internal Lead Referral Program One-Time Home Office Enhancement Stipend Monthly Business Expense Stipend Parental Leave Unlimited Paid Time Off, plus English Bank and Public Holidays off Calm App access RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack) Sick Pay – 10 days full pay per year, anything above that statutory pay only Automatic enrollment in QM Pension Plan with 4% match MacBook and awesome swag delivered to your door Hybrid workspace solutions available through Upflex Encouraging and collaborative culture About Quantum Metric As the leader in Continuous Product Design, Quantum Metric helps organisations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organisations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business’ bottom line. Today, Quantum Metric captures insights from 40 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. 6 of our customers come from the top 25 Fortune 500 Companies. Our customer retention rate is 98%. If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you! #J-18808-Ljbffr