Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for a diverse team.
- Company: Join a global tech team focused on collaboration and innovation.
- Benefits: Enjoy flexible work hours, competitive pay, and opportunities for growth.
- Why this job: Make a real difference by enhancing the tech experience for all employees.
- Qualifications: Experience in IT support and strong communication skills are essential.
- Other info: Dynamic role with opportunities for travel and professional development.
The predicted salary is between 36000 - 60000 £ per year.
The Technology Department is responsible for the operation and support of all IT systems across the company. The IT Support Technician plays a key role in delivering high-quality technical support to all employees, providing timely and effective troubleshooting across desktop hardware, software, and mobile devices. This role requires a strong customer service focus, solid technical expertise, and a high level of responsiveness. The IT Support Technician must be able to manage and prioritise multiple requests while maintaining excellent service standards and supporting the wider team as needed.
As part of a global technology team, the IT Support Technician contributes to a culture of collaboration, reliability, and continuous improvement, with a consistent focus on delivering excellent end-user experience.
Core Responsibilities- Monitor Helpdesk system for inbound issues & ensure all issues are logged and documented
- Provide thoughtful end user computing support for diverse business units and different locations
- Maintain a flexible approach to work schedule with the occasional early starts and late finishes, subject to business requirements
- Adherence to and enforcement of all information security protocols
- Perform preliminary server administration and manage the network connectivity
- Help champion, deploy, and support new technologies to address business needs
- Demonstrate excellent communication skills, integrate well at all levels and be able to work independently
- A strong ability to remain focused with a professional and flexible attitude while multi-tasking
- Always maintain complete confidentiality and discretion
- Participate in moves and changes as they relate to the technology environment
- Occasional travel and occasional on-call escalation support
- Previous experience in a level one IT support role
- Administer, maintain, and support Microsoft Office productivity suite
- Microsoft Azure Active Directory & Microsoft O365 Admin, including user management
IT Support Engineer in London employer: Endeavor
Contact Detail:
Endeavor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in London
✨Tip Number 1
Network, network, network! Reach out to your connections in the tech world, especially those who work in IT support. They might know about openings or can refer you directly, which always gives you a leg up.
✨Tip Number 2
Prepare for interviews by brushing up on common IT support scenarios. Think about how you'd troubleshoot specific issues and be ready to demonstrate your problem-solving skills. We want to see that you can think on your feet!
✨Tip Number 3
Show off your customer service skills! In your conversations, highlight times when you've gone above and beyond to help users. Remember, it's all about delivering an excellent end-user experience, so let that shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the IT Support Engineer role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your technical expertise and customer service focus!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. We love seeing enthusiasm and a clear understanding of the role, so let your personality come through.
Showcase Problem-Solving Skills: In your application, highlight specific examples where you've successfully troubleshot issues or improved processes. We’re all about collaboration and continuous improvement, so demonstrating your problem-solving skills will definitely catch our eye!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take the initiative!
How to prepare for a job interview at Endeavor
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft Office, Azure Active Directory, and O365. Be ready to discuss your previous experiences in IT support and how you've tackled specific issues. This will show that you’re not just familiar with the tools but can also apply them effectively.
✨Show Off Your Customer Service Skills
Since this role is all about providing top-notch support, think of examples where you've gone above and beyond for a customer or colleague. Highlight your ability to communicate clearly and patiently, especially when dealing with non-technical users. This will demonstrate your strong customer service focus.
✨Be Ready to Multitask
Prepare to discuss how you manage multiple requests and prioritise tasks. You might be asked situational questions about handling high-pressure scenarios, so have some examples ready. This will showcase your ability to stay organised and responsive, which is crucial for the role.
✨Emphasise Team Collaboration
Since the job involves working within a global technology team, be prepared to talk about your experience collaborating with others. Share instances where you contributed to a team project or helped improve processes. This will highlight your commitment to teamwork and continuous improvement.
