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- Tasks: Lead global HR operations and transform people processes for a dynamic tech company.
- Company: Join Endava, a leader in tech-driven change with a people-first approach.
- Benefits: Enjoy competitive salary, career development, flexible work hours, and wellness programmes.
- Why this job: Make a real impact by modernising HR and enhancing employee experiences globally.
- Qualifications: 10+ years in HR leadership with experience in transformation and automation.
- Other info: Be part of an inclusive culture that values diverse perspectives and continuous learning.
The predicted salary is between 54000 - 84000 £ per year.
Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses. From prototype to real-world impact - be part of a global shift by doing work that matters.
The Head of People Operations is a critical leadership role responsible for transforming Endava’s global people operations into a scalable, efficient, and high-performing function. This role exists to address increasing complexity across regions, inconsistent processes, and the need to modernise HR service delivery through shared services, automation, and digital enablement. You will lead the design and execution of a global operating model that reduces cost to serve while significantly improving employee experience, data quality, and service reliability. This is a transformation-focused role requiring both strategic thinking and hands-on execution to simplify complexity, standardise processes, and deliver measurable improvements at scale.
What you’ll be accountable for
- Global Operations Leadership
- Own end-to-end HR operations globally, including onboarding, lifecycle changes, employee data, and documentation
- Lead regional teams across Americas, EMEA, and APAC, driving consistency, performance, and accountability
- Ensure a high-quality, reliable employee experience across all markets
- Shared Services Transformation
- Design and implement a global Shared Services model, consolidating fragmented activities into a standardised and scalable structure
- Define and embed clear SLAs, KPIs, and governance frameworks
- Partner with HR, Payroll, IT, and Talent teams to ensure seamless, efficient processes end-to-end
- Process, Automation & AI Enablement
- Simplify and standardise processes across the employee lifecycle
- Identify and deploy automation and AI-driven solutions (e.g. workflow automation, case management optimisation, document processing, chatbots, knowledge assistants) to reduce manual effort and improve service delivery
- Leverage data and analytics to identify inefficiencies, predict demand, and improve operational decision-making
- Partner with IT and Digital teams to integrate AI and automation into core HR platforms (e.g. Oracle HCM and related tools)
- Drive adoption of self-service and digital solutions to enhance employee and manager experience
- Operational Excellence
- Introduce disciplined process management (e.g. Lean, Six Sigma or similar)
- Build a culture of continuous improvement, data integrity, and service excellence
- Ensure new locations and acquisitions are integrated with consistency and rigour
- People, Change & Capability Building
- Build and lead a high-performing global team with a strong service mindset
- Lead teams through significant transformation, embedding new ways of working and accountability
- Develop AI and digital capability within the HR Operations team, ensuring teams can effectively use automation tools, data, and emerging technologies in day-to-day work
- Champion a culture of experimentation, continuous learning, and improvement
- Performance & Insights
- Define and track KPIs across service delivery, efficiency, and customer satisfaction
- Provide clear, data-driven insights to HR and business leadership
- Use data to drive continuous improvement and operational decision-making
- Risk & Compliance
- Ensure global compliance with labour laws, GDPR, and internal audit requirements
- Implement and maintain robust controls, including SOX-aligned processes
- Proactively identify and mitigate operational risks
What success looks like
- A global Shared Services model successfully implemented and adopted
- Measurable reduction in cost to serve through automation and consolidation
- Significant improvement in service delivery (speed, accuracy, employee satisfaction)
- Increased automation of core HR processes, reducing manual intervention and cycle times
- High adoption of digital HR tools and self-service capabilities
- HR Operations teams actively using AI tools and data insights to improve performance and decision-making
- Consistent, scalable, and compliant processes across all regions
- Continuous improvement of Oracle HCM and related platforms to enhance user experience
Qualifications
- 10+ years of progressive HR Operations leadership, including global scope
- Proven track record delivering HR transformation and Shared Services / GBS models
- Experience leading automation, digital transformation, and process improvement at scale
- Strong experience with HRIS platforms (e.g. Oracle, Workday, SAP SuccessFactors) and workflow/case management tools
Capabilities
- Strong operator with the ability to move from strategy to execution
- Practical experience applying AI and automation to improve HR operations (e.g. workflows, chatbots, document processing, analytics)
- Experience embedding digital and AI capability within operational teams, not just implementing tools centrally
- Data-driven, with a focus on measurable outcomes and service improvement
- Commercial mindset, balancing efficiency, cost, and employee experience
- Strong stakeholder and change leadership across complex, global organisations
This role is suited to a leader who has built and transformed operations in complex environments, and who can combine strategic thinking with hands-on delivery to create a modern, efficient, and digitally enabled people operations function.
Additional Information
Discover some of the global benefits that empower our people to become the best version of themselves:
- Finance: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus;
- Career Development: Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;
- Learning Opportunities: Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;
- Work-Life Balance: Hybrid work and flexible working hours, employee assistance programme;
- Health: Global internal wellbeing programme, access to wellbeing apps;
- Community: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.
At Endava, we’re committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know.
Head of People Operations - Global in Slough employer: Endava
Contact Detail:
Endava Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of People Operations - Global in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show up with questions that demonstrate your interest in their people operations. It’s all about making a connection!
✨Tip Number 3
Practice your pitch! You should be able to clearly articulate your experience and how it aligns with the role. We recommend doing mock interviews with friends or using online resources to refine your delivery.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way. We suggest reiterating your enthusiasm for the role and mentioning something specific from your conversation.
We think you need these skills to ace Head of People Operations - Global in Slough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Head of People Operations role. Highlight your experience in HR transformation and shared services, as well as any relevant achievements that align with our mission at StudySmarter.
Showcase Your Leadership Skills: We want to see how you've led teams through change and transformation. Share specific examples of how you've built high-performing teams and improved processes in your previous roles. This will help us understand your fit for this critical leadership position.
Be Data-Driven: Since this role involves a lot of data analysis and operational decision-making, make sure to include any experience you have with data-driven insights. Talk about how you've used data to improve service delivery or employee satisfaction in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values!
How to prepare for a job interview at Endava
✨Know Your Stuff
Before the interview, dive deep into the company’s mission and values. Understand how they leverage technology in their people operations. This will help you align your experience with their goals and show that you're genuinely interested in the role.
✨Showcase Your Transformation Skills
Be ready to discuss specific examples of how you've led HR transformations or implemented shared services models in the past. Use metrics to demonstrate the impact of your work, such as improvements in employee satisfaction or reductions in operational costs.
✨Emphasise Data-Driven Decision Making
Since this role involves a lot of data analytics, prepare to talk about how you've used data to drive improvements in HR processes. Share examples of KPIs you've tracked and how those insights influenced your decisions.
✨Cultural Fit is Key
Endava values a people-centric mindset, so be sure to highlight your experience in building high-performing teams and fostering a culture of continuous improvement. Discuss how you’ve led teams through change and how you can contribute to their inclusive environment.