At a Glance
- Tasks: Lead global infrastructure operations and ensure secure, reliable technology services.
- Company: Join a forward-thinking tech company committed to inclusivity and innovation.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic environment fostering collaboration and continuous learning.
- Why this job: Drive transformation initiatives and make a significant impact on technology services.
- Qualifications: 15+ years in IT infrastructure with strong leadership and operational management skills.
The predicted salary is between 60000 - 70089 £ per year.
We are seeking an experienced and strategic
Head of Infrastructure Operations to lead our global infrastructure organization and ensure the delivery of secure, reliable, scalable, and high-performing technology services across the business.
This senior leadership role is responsible for the operational management, governance, and continuous improvement of enterprise infrastructure services.
The successful candidate will provide strategic direction, lead high-performing teams, oversee critical technology platforms, and ensure infrastructure capabilities effectively support organizational objectives and future growth.
The role requires a strong leader who can balance operational excellence, risk management, service quality, and organizational priorities while driving modernization and transformation initiatives.
- What You’ll Do
- Define and execute the infrastructure operations strategy aligned with organizational goals and technology roadmaps.
- Lead the delivery of highly available, resilient, and secure infrastructure services.
- Establish and maintain infrastructure standards, policies, governance frameworks, and operational controls.
- Drive continuous improvement initiatives focused on service quality, automation, and operational efficiency.
- Partner with senior stakeholders to ensure infrastructure services enable business success.
- Operational Management
- Oversee day-to-day infrastructure operations across network, server, cloud, storage, workplace, and platform environments.
- Ensure achievement of service availability, performance, reliability, and security targets.
- Lead major incident management, problem management, change management, and operational risk mitigation activities.
- Monitor and improve operational KPIs, SLAs, and service performance metrics.
- Ensure effective capacity planning, lifecycle management, and operational readiness.
- Infrastructure Transformation & Delivery
- Lead the successful transition of projects and new technologies into operational support.
- Collaborate with architecture, engineering, security, and delivery teams to ensure supportability and operational readiness.
- Drive modernization initiatives including cloud adoption, automation, standardization, and infrastructure optimization.
- Evaluate emerging technologies and recommend strategic improvements to infrastructure capabilities.
- Security, Compliance & Risk
- Partner with Information Security teams to ensure infrastructure services remain secure and compliant.
- Support audit activities and regulatory requirements.
- Maintain disaster recovery, resilience, and business continuity capabilities.
- Identify and mitigate operational, technology, and service delivery risks.
- Own infrastructure operational and capital budgets.
- Identify opportunities for cost optimization and efficiency improvements.
- Manage strategic supplier relationships and contract negotiations.
- Monitor vendor performance and ensure service-level commitments are achieved.
- Lead, coach, and develop infrastructure managers, technical leaders, and operational teams.
- Foster a culture of accountability, collaboration, innovation, and continuous learning.
- Support workforce planning, succession planning, and capability development.
- Build and maintain high-performing teams capable of supporting a global organization.
Qualifications
- Required Experience
- 15+ years of experience in IT infrastructure, operations, or technology services.
- Significant leadership experience managing enterprise-scale infrastructure environments.
- Proven experience leading geographically distributed operational and support teams.
- Strong background in service delivery, operational governance, and technology operations management.
- Demonstrated success delivering infrastructure transformation and modernization initiatives.
- Experience managing budgets, suppliers, contracts, and strategic technology partnerships.
- Experience supporting audit, compliance, and risk management activities.
- Technical Expertise
- Enterprise Infrastructure Operations
- Cloud and Hybrid Infrastructure Platforms
- Data Center Technologies
- Network Infrastructure and Security
- Microsoft and Apple Ecosystems
- Storage, Compute, and Virtualization Technologies
- IT Service Management (ITIL)
- Disaster Recovery and Business Continuity
- Infrastructure Monitoring and Automation
- Cybersecurity Controls and Compliance Frameworks
- Additional Information
At Endava, we’re committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best.
We welcome applications from people of all backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers.
Hiring decisions are based on merit, skills, qualifications, and potential.
If you need adjustments or support during the recruitment process, please let us know.
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Head of Infrastructure Operations employer: Endava plc
At Endava, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our commitment to employee growth is evident through continuous learning opportunities and a supportive environment that values diverse perspectives. Located in a vibrant area, we provide our team with the resources and flexibility needed to thrive while driving impactful technology solutions globally.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Infrastructure Operations
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Endava plc values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Endava plc might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Endava plc!
✨Direct Apply to Endava plc
Let's not forget to apply directly through the Endava plc website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Head of Infrastructure Operations
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Endava plc.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Endava plc. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Endava plc
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
