Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, build relationships, and exceed sales targets in a luxury retail environment.
- Company: Join END., a leading fashion retailer known for exclusive products and exceptional customer service.
- Benefits: Enjoy generous discounts, 29 days holiday, healthcare benefits, and career development opportunities.
- Why this job: Be part of a dynamic team in a fast-growing company that values passion and excellence.
- Qualifications: Experience in customer service, ideally in luxury fashion; strong communication skills and ambition required.
- Other info: Part-time role based in Newcastle with potential for professional growth.
Overview
Recognised as one of the fastest growing Companies in the UK, END. is a technology led retailer that provides luxury and contemporary apparel and exclusive sneaker drops to a global audience. Our service never stops, and we lead with a first-class customer experience to over 2 million customers in over 80 countries, complemented by stores in Newcastle, Glasgow, Manchester, London and Milan.
STORE SERVICE ADVISOR – PART-TIME, NEWCASTLE
We’re looking for an energetic and ambitious Service Advisor who understands the world of luxury fashion and lifestyle to expand our current service team. You will engage with customers, develop potential customers and build on the existing customer base while exceeding customer and company expectations at every level.
What you\’ll be doing
Key responsibilities
- You will network amongst the END. customer base, developing new and building on existing customer relationships to achieve and exceed set sales targets.
- You will support the store team in its combined efforts to maximise sales and heighten Company profile.
- You will outwardly display exemplary service techniques driving excellence of service as a basic standard.
- You will support in other areas of store operation by having a good working knowledge of the processes behind all services and procedures.
- You will maintain an awareness of product and merchandising standards, replenishing stock and following VM guidelines.
- You will share your in depth knowledge of the product we sell and the industry within which we work with our customer base.
- You will handle all financial transactions professionally assuming accountability for accuracy.
Skills and experience
What you’ll be able to demonstrate
- You must have experience in a customer facing role, ideally within luxury fashion or a related industry.
- Ambition within the Retail function – we want to develop you within our business.
- You must be sociable and charismatic with an innate ability to engage with and interact with all customer types.
- You should be able to demonstrate excellent written and verbal communication skills.
What we can offer you
- Generous staff discount and staff sales
- 29 days holidays including bank holidays and birthday
- Access to END. Exclusives benefits platform
- Access to Employee Assistance Programme
- Registered access to Healthcare Benefits provider
- Company pension scheme
- Opportunities for professional development and career progression
Our core values underpin everything we do as a business. We always put our customers first, are passionate and dedicated and strive for excellence. To achieve this, we are positive and collaborative and keep it simple.
#J-18808-Ljbffr
Store Service Advisor (Part-Time) employer: END.
Contact Detail:
END. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Service Advisor (Part-Time)
✨Tip Number 1
Familiarise yourself with END.'s brand and product offerings. Understanding the luxury fashion market and being able to discuss current trends will show your passion and knowledge during any interactions.
✨Tip Number 2
Network within the local fashion community or attend events related to luxury retail. Building connections can provide insights into the company culture and may even lead to referrals.
✨Tip Number 3
Prepare to demonstrate your customer service skills in a practical setting. Think of examples from your past experiences where you exceeded customer expectations, as this is crucial for the role.
✨Tip Number 4
Show enthusiasm for the role during any interviews or informal chats. Your positive attitude and ambition can set you apart from other candidates and align with END.'s core values.
We think you need these skills to ace Store Service Advisor (Part-Time)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Store Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly showcases your customer-facing experience, particularly in luxury fashion or related industries. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to exceed sales targets.
Write a Personalised Cover Letter: In your cover letter, express your passion for luxury fashion and your understanding of END.'s brand values. Mention specific examples of how you have provided excellent customer service in the past and how you can contribute to the company's success.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at END.
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for luxury fashion during the interview. Share any personal experiences or knowledge about current trends and brands that resonate with you, as this will demonstrate your genuine interest in the industry.
✨Highlight Customer Service Experience
Prepare examples from your previous roles where you provided exceptional customer service. Discuss how you handled challenging situations and exceeded customer expectations, as this aligns perfectly with END.'s commitment to a first-class customer experience.
✨Demonstrate Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Be ready to engage in a friendly conversation with the interviewer, showcasing your sociable and charismatic personality.
✨Research END. and Its Values
Familiarise yourself with END.'s brand, values, and product offerings before the interview. This knowledge will not only help you answer questions more effectively but also show your dedication to becoming part of their team and contributing to their success.