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- Tasks: Engage with customers, exceed sales targets, and support store operations.
- Company: Join END., a leading luxury fashion retailer known for exclusive sneaker drops and contemporary apparel.
- Benefits: Enjoy generous staff discounts, 29 days holiday, and opportunities for career growth.
- Why this job: Be part of a dynamic team in a fast-growing company that values customer experience and excellence.
- Qualifications: Experience in customer service, ideally in luxury fashion, with strong communication skills.
- Other info: This is a part-time role, perfect for those looking to gain retail experience over the Christmas period.
Recognised as one of the fastest growing Companies in the UK, it’s a really exciting time to be joining END. If you’re positive, passionate and dedicated and want to be part of our future success, this could be the role for you.
STORE SERVICE ADVISOR – PART TIME, GLASGOW
Over the last 19 years, END. has evolved into a technology-led retailer that provides luxury and contemporary apparel and exclusive sneaker drops to a global audience. One of the most influential, forward-thinking and inspirational fashion companies in the world, we have fresh products hitting our website daily and our service never stops.
END. prides itself on delivering a first-class customer experience, which has underpinned our success. With over 2 million customers, we deliver to over 80 countries around the world. Our online business is complemented by our industry-leading retail stores in Newcastle, Glasgow, London, Manchester, and Milan.
The END. Store on Ingram Street has established itself as the premier destination for cutting-edge sportswear, leading Japanese brands, contemporary menswear, and luxury collections in the region. Spanning 3 floors and representing over 250+ brands, we seek an ambitious and energetic individual, experienced in troubleshooting, problem solving, motivating, and developing a diverse team, supporting a dynamic and forward-thinking Store Manager.
We need an energetic and ambitious Service Advisor who understands luxury fashion and lifestyle to support our store over the Christmas period. You will engage with customers, develop potential customers, and build upon the existing customer base, exceeding customer and company expectations at every level.
What you\’ll be doing:
- Networking with the END. customer base, developing new and existing relationships to achieve and exceed sales targets.
- Supporting the store team in maximizing sales and enhancing the company profile.
- Exhibiting exemplary service techniques to drive service excellence as a standard.
- Supporting store operations by understanding all services and procedures.
- Maintaining product and merchandising standards, replenishing stock, and following visual merchandising guidelines.
- Sharing in-depth product knowledge and industry insights with customers.
- Handling financial transactions professionally and accurately.
What you\’ll be able to demonstrate:
- Experience in a customer-facing role, ideally within luxury fashion or a related industry.
- Ambition to grow within the retail sector.
- Sociable and charismatic, with the ability to engage with diverse customer types.
- Excellent written and verbal communication skills.
What we can offer you:
- Generous staff discount and staff sales
- 29 days holidays including bank holidays and your birthday
- Access to Employee Assistance Programme
- Company pension scheme
- Opportunities for professional development and career progression
Our core values underpin everything we do. We put our customers first, are passionate and dedicated, and strive for excellence. We are positive, collaborative, and keep it simple.
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Store Service Advisor (Part-Time) employer: END
Contact Detail:
END Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Service Advisor (Part-Time)
✨Tip Number 1
Familiarise yourself with END.'s brand and product offerings. Understanding the luxury fashion market and being able to discuss specific products or trends will show your passion and knowledge during any interactions.
✨Tip Number 2
Network with current employees or customers of END. to gain insights into the company culture and customer expectations. This can help you tailor your approach and demonstrate your commitment to providing excellent service.
✨Tip Number 3
Prepare to showcase your customer service skills in a practical setting. Think about examples from your past experiences where you've successfully engaged with customers or resolved issues, as these will be key in demonstrating your fit for the role.
✨Tip Number 4
Stay updated on the latest trends in luxury fashion and lifestyle. Being knowledgeable about current styles and brands will not only impress during interviews but also help you connect with customers effectively.
We think you need these skills to ace Store Service Advisor (Part-Time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in luxury fashion or retail. Use specific examples that demonstrate your ability to engage with customers and exceed sales targets.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the brand and the role. Mention your understanding of luxury fashion and how your skills align with END.'s commitment to delivering first-class customer experiences.
Showcase Your Communication Skills: In both your CV and cover letter, emphasise your excellent written and verbal communication skills. Provide examples of how you've successfully interacted with diverse customer types in previous roles.
Highlight Your Ambition: Express your ambition to grow within the retail sector. Mention any relevant professional development or career progression goals you have, and how they align with END.'s values and opportunities.
How to prepare for a job interview at END
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for luxury fashion and lifestyle during the interview. Share any personal experiences or knowledge about the industry that can demonstrate your genuine interest in the products END. offers.
✨Highlight Customer Service Skills
Since the role focuses on delivering a first-class customer experience, be prepared to discuss specific examples from your past roles where you provided exceptional service. This will show that you understand the importance of customer satisfaction.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you successfully resolved customer issues or improved a process. Sharing these experiences will illustrate your troubleshooting skills and ability to handle challenges effectively.
✨Prepare Questions About the Company
Research END. and come up with insightful questions to ask during the interview. This shows your interest in the company and helps you understand how you can contribute to their success.
