At a Glance
- Tasks: Engage with customers and build relationships to exceed sales targets.
- Company: Join END., a leading luxury fashion retailer known for exclusive products and exceptional service.
- Benefits: Enjoy competitive pay, generous discounts, 29 days holiday, and career development opportunities.
- Why this job: Be part of a dynamic team in a fast-growing company that values customer experience and personal growth.
- Qualifications: Experience in customer service, ideally in luxury fashion; strong communication skills are a must.
- Other info: This is a part-time, entry-level role based in Manchester.
Join to apply for the Store Service Advisor (Part -Time) role at END.
Join to apply for the Store Service Advisor (Part -Time) role at END.
Recognised as one of the fastest growing Companies in the UK, it\’s a really exciting time to be joining END. If you\’re positive, passionate and dedicated and want to be part of our future success this could be the role for you.
STORE SERVICE ADVISOR – PART-TIME, MANCHESTER
Over the last 18 years, END. has evolved into a technology led retailer that provides luxury and contemporary apparel and exclusive sneaker drops to a global audience. One of the most influential, forward-thinking and inspirational fashion companies in the world, we have fresh products hitting our website daily and our service never stops.
END. prides itself on delivering a first-class customer experience, which has underpinned our success. With over 2 million customers we deliver to over 80 countries around the world and our online business is complimented by our industry leading retail stores in Newcastle, Glasgow, London and Milan.
Our Manchester operation spans 2 floors representing stalwart brands from our 450+ brand portfolio. Exceptional service is the norm alongside second to none brand expertise.
We need an energetic and ambitious Service Advisor who fully understands the world of luxury fashion and lifestyle to expand upon our current service team. We want individuals who can offer an exclusive personalised service that matches the industry we represent. Your main role will be to newly engage with customers whilst developing potential customers and building upon the existing customer base; whilst exceeding customer and Company expectations at every level.
What You\’ll Be Doing
Key responsibilities
- You will network amongst the END. customer base, developing new and building on existing customer relationships to achieve and exceed set sales targets.
- You will support the store team in its combined efforts to maximise sales and heighten Company profile.
- You will outwardly display exemplary service techniques driving excellence of service as a basic standard.
- You will support in other areas of store operation by having a good working knowledge of the processes behind all services and procedures.
- You will maintain an awareness of product and merchandising standards, replenishing stock and following VM guidelines.
- You will share your in depth knowledge of the product we sell and the industry within which we work with our customer base.
- You will handle all financial transactions professionally assuming accountability for accuracy.
Skills And Experience
What you\’ll be able to demonstrate:
- You must have experience in a customer facing role, ideally within luxury fashion or a related industry.
- Ambition within the Retail function – we want to develop you within our business.
- You must be sociable and charismatic with an innate ability to engage with and interact with all customer types.
- You should be able to demonstrate excellent written and verbal communication skills.
What We Can Offer You
- Competitive salary
- Generous staff discount and staff sales
- 29 days holidays including bank holidays and birthday
- Access to Employee Assistance Programme
- Company pension scheme
- Opportunities for professional development and career progression
Our core values underpin everything we do as a business. We always put our customers first, are passionate and dedicated and strive for excellence. To achieve this, we are positive and collaborative and keep it simple.
If you have what it takes to be part of our future success we want to hear from you.
Please note – for the successful candidate, any employment is conditional on you having the right to work in the UK in the role in which you are employed.
Type of employment: Permanent, part-time
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Part-time
Job function
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Job function
Other
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Industries
Retail
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Store Service Advisor (Part -Time) employer: END
Contact Detail:
END Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Service Advisor (Part -Time)
✨Tip Number 1
Familiarise yourself with END.'s brand and product offerings. Understanding the luxury fashion landscape and being able to discuss current trends will help you connect with customers and demonstrate your passion for the industry.
✨Tip Number 2
Network within the local fashion community in Manchester. Attend events or engage with local influencers to build relationships that could lead to potential customers, showcasing your proactive approach to customer engagement.
✨Tip Number 3
Prepare to showcase your customer service skills during the interview. Think of specific examples from your past experiences where you went above and beyond for a customer, as this aligns with END.'s commitment to exceptional service.
✨Tip Number 4
Demonstrate your enthusiasm for personal development. Mention any relevant training or courses you've taken in retail or customer service, as this shows your ambition and willingness to grow within the company.
We think you need these skills to ace Store Service Advisor (Part -Time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles, especially within luxury fashion or related industries. Use specific examples to demonstrate your skills in engaging with customers and achieving sales targets.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the fashion industry and your understanding of END.'s brand values. Mention how your personal qualities align with their need for energetic and ambitious service advisors.
Showcase Communication Skills: In both your CV and cover letter, emphasise your excellent written and verbal communication skills. Provide examples of how you've successfully interacted with diverse customer types in previous roles.
Highlight Teamwork and Ambition: Discuss your ability to work collaboratively within a team to maximise sales and enhance the company profile. Share any experiences where you’ve demonstrated ambition and a desire for professional development in retail.
How to prepare for a job interview at END
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for luxury fashion during the interview. Share your knowledge about current trends and brands, as this will demonstrate your genuine interest in the industry and align with END.'s values.
✨Demonstrate Excellent Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you engaged with customers and exceeded their expectations, as this is crucial for a role focused on delivering a first-class customer experience.
✨Be Sociable and Charismatic
Practice your communication skills before the interview. Being sociable and charismatic is key for a Store Service Advisor, so be ready to showcase your ability to connect with different types of customers and create a welcoming atmosphere.
✨Understand the Brand and Its Values
Research END. thoroughly before your interview. Familiarise yourself with their product range, company culture, and core values. This knowledge will help you articulate why you want to work there and how you can contribute to their success.