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- Tasks: Engage with customers, build relationships, and exceed sales targets in a luxury retail environment.
- Company: Join END., a leading fashion retailer known for exclusive products and exceptional customer service.
- Benefits: Enjoy generous discounts, 29 days holiday, professional development, and a supportive work culture.
- Why this job: Be part of a dynamic team in a fast-growing company that values passion and excellence.
- Qualifications: Experience in customer service, ideally in luxury fashion; strong communication and interpersonal skills required.
- Other info: Part-time role with opportunities for career progression and personal growth.
Recognised as one of the fastest growing Companies in the UK, it’s a really exciting time to be joining END. If you’re positive, passionate and dedicated and want to be part of our future success this could be the role for you.
Over the last 19 years, END. has evolved into a technology led retailer that provides luxury and contemporary apparel and exclusive sneaker drops to a global audience. One of the most influential, forward-thinking and inspirational fashion companies in the world, we have fresh products hitting our website daily and our service never stops. END. prides itself on delivering a first-class customer experience, which has underpinned our success. With over 2 million customers we deliver to over 80 countries around the world and our online business is complemented by our industry leading retail stores in Newcastle, Glasgow, Manchester, London and Milan.
We need an energetic and ambitious Service Advisor who fully understands the world of luxury fashion and lifestyle to expand upon our current service team. We want individuals who can offer an exclusive personalised service that matches the industry we represent.
Your main role will be to:
- Network amongst the END. customer base, developing new and building on existing customer relationships to achieve and exceed set sales targets.
- Support the store team in its combined efforts to maximise sales and heighten Company profile.
- Outwardly display exemplary service techniques driving excellence of service as a basic standard.
- Support in other areas of store operation by having a good working knowledge of the processes behind all services and procedures.
- Maintain an awareness of product and merchandising standards, replenishing stock and following VM guidelines.
- Share your in-depth knowledge of the product we sell and the industry within which we work with our customer base.
- Handle all financial transactions professionally assuming accountability for accuracy.
You must be able to demonstrate:
- Experience in a customer facing role, ideally within luxury fashion or a related industry.
- Ambition within the Retail function – we want to develop you within our business.
- Sociable and charismatic personality with an innate ability to engage with and interact with all customer types.
- Excellent written and verbal communication skills.
What we can offer you:
- Generous staff discount and staff sales.
- 29 days holidays including bank holidays and birthday.
- Access to END. Exclusives benefits platform.
- Access to Employee Assistance Programme.
- Registered access to Healthcare Benefits provider.
- Company pension scheme.
- Opportunities for professional development and career progression.
Our core values underpin everything we do as a business. We always put our customers first, are passionate and dedicated and strive for excellence. To achieve this, we are positive and collaborative and keep it simple. If you have what it takes to be part of our future success we want to hear from you.
Please note - for the successful candidate, any employment is conditional on you having the right to work in the UK in the role in which you are employed.
Type of employment: Permanent, part time
Store Service Advisor (Part-Time) employer: END.
Contact Detail:
END. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Service Advisor (Part-Time)
✨Tip Number 1
Familiarise yourself with END.'s brand and product offerings. Understanding the luxury fashion market and being able to discuss current trends will help you connect with customers and demonstrate your passion for the industry.
✨Tip Number 2
Network within the local fashion community and engage with potential customers on social media platforms. Building relationships before your interview can give you an edge and show your proactive approach to customer engagement.
✨Tip Number 3
Prepare to showcase your customer service skills during any interactions with the team. Think of examples from your past experiences where you went above and beyond for a customer, as this aligns with END.'s commitment to first-class service.
✨Tip Number 4
Demonstrate your ambition and willingness to grow within the retail sector. Be ready to discuss how you envision your career path at END. and how you can contribute to the company's success in the long term.
We think you need these skills to ace Store Service Advisor (Part-Time)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Store Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your experience in customer-facing roles, particularly in luxury fashion or related industries. Provide specific examples of how you've successfully engaged with customers and exceeded their expectations.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the brand and the role. Mention your understanding of luxury fashion and how you can contribute to END.'s commitment to delivering a first-class customer experience.
Proofread Your Application: Before submitting, ensure your CV and cover letter are free from errors. Good written communication is essential for this role, so make sure your application reflects your attention to detail.
How to prepare for a job interview at END.
✨Show Your Passion for Luxury Fashion
Make sure to express your enthusiasm for luxury fashion during the interview. Share your knowledge about current trends and brands, and explain why you are drawn to this industry. This will demonstrate that you understand the company's ethos and are genuinely interested in the role.
✨Demonstrate Excellent Customer Service Skills
Prepare examples from your previous experience where you provided exceptional customer service. Highlight situations where you went above and beyond to meet customer needs, as this aligns with END.'s commitment to delivering a first-class customer experience.
✨Be Sociable and Charismatic
Since the role requires engaging with various customer types, practice showcasing your sociable and charismatic personality. During the interview, be friendly, approachable, and confident in your communication to leave a positive impression.
✨Understand the Company Values
Familiarise yourself with END.'s core values and be ready to discuss how they resonate with you. Show that you can embody these values in your work, particularly the focus on putting customers first and striving for excellence.
