At a Glance
- Tasks: Engage with customers, build relationships, and exceed sales targets in a vibrant retail environment.
- Company: END. is a leading fashion retailer known for its unique blend of luxury brands and streetwear culture.
- Benefits: Enjoy 28 days holiday, a generous staff discount, and opportunities for career growth.
- Other info: Full-time role with a supportive work culture focused on employee well-being and success.
- Why this job: Join a passionate team in a dynamic setting that values customer experience and personal development.
- Qualifications: Experience in customer service, ideally in luxury fashion; strong communication skills are essential.
The predicted salary is between 28800 - 43200 £ per year.
STORE SERVICE ADVISOR - FULL-TIME, MANCHESTER
Inspired by a shared love of fashion, sneakers and the surrounding culture, END. was founded in Newcastle upon Tyne back in 2005. Our first UK store brought together a curated mix of celebrated designers and emerging brands, many of which were previously hard to find outside of London. From day one, we've nurtured a community of like-minded individuals united by a love for this ever-evolving culture.
Today, END. serves over 2 million customers worldwide through a seamless blend of online and physical retail. Our industry-leading stores in Newcastle, Glasgow, Manchester, London, and Milan reflect our commitment to innovation, influence, and inspiration. We offer a carefully curated selection of menswear, womenswear, sneakers, homeware, and lifestyle products to a global audience.
At the heart of END. is our customer and it's our people and culture that make the difference. With over 600 employees across our HQ, offices, and retail locations, our customer-first mindset continues to guide everything we do.
The Role
We need an energetic and ambitious Service Advisor who fully understands the world of luxury fashion and lifestyle to expand upon our current service team. We want individuals who can offer an exclusive personalised service that matches the industry we represent. Your main role will be to newly engage with customers whilst developing potential customers and building upon the existing customer base; whilst exceeding customer and Company expectations at every level.
Here's a Breakdown Of What You'll Be Doing
- You will network amongst the END. customer base, developing new and building on existing customer relationships to achieve and exceed set sales targets.
- You will support the store team in its combined efforts to maximise sales and heighten Company profile.
- You will outwardly display exemplary service techniques driving excellence of service as a basic standard.
- You will support in other areas of store operation by having a good working knowledge of the processes behind all services and procedures.
- You will maintain an awareness of product and merchandising standards, replenishing stock and following VM guidelines.
- You will share your in depth knowledge of the product we sell and the industry within which we work with our customer base.
- You will handle all financial transactions professionally assuming accountability for accuracy.
Who We're Looking For
- You must have experience in a customer facing role, ideally within luxury fashion or a related industry.
- Ambition within the Retail function – we want to develop you within our business.
- You must be sociable and charismatic with an innate ability to engage with and interact with all customer types.
- You should be able to demonstrate excellent written and verbal communication skills.
We Can Offer You
- 28 days holiday (including bank holidays)
- 40 Hours per week
- Holiday trading (Buy or sell 3 days)
- Your birthday off
- Access to Employee Assistance Programme
- Healthcare Cashback Plan
- Moments that matter gifts (Weddings and Babies)
- A pension that both you and the company contribute to
- Generous staff discount
- Opportunities for professional development and career progression
- And so much more.
We know that great talent comes in many forms. So even if you don't meet every single criteria, we would still love to hear from you. If you're passionate, driven, and believe you can contribute to our future success, we encourage you to apply.
Please note: Employment is conditional upon having the legal right to work in the UK for the role offered.
Store Service Advisor (Full -Time) in Manchester employer: END.
END. offers an exceptional work environment in the heart of Soho, London, where luxury fashion meets outstanding customer service. With a strong emphasis on employee growth and development, you will enjoy generous benefits such as 28 days of holiday and a healthcare cashback plan, all while being part of a dynamic team that values excellence and creativity in every interaction.
StudySmarter Expert Advice🤫
We think this is how you could land Store Service Advisor (Full -Time) in Manchester
✨Tip Number 1
Familiarise yourself with END.'s brand ethos and product range. Understanding their unique blend of luxury fashion and lifestyle products will help you connect with customers and demonstrate your passion during the interview.
✨Tip Number 2
Network within the local fashion community in Manchester. Attend events or engage with local influencers to build relationships that could lead to potential customer connections, showcasing your proactive approach.
✨Tip Number 3
Prepare to discuss your previous customer service experiences, especially in luxury retail. Highlight specific examples where you exceeded customer expectations, as this aligns with END.'s focus on exceptional service.
✨Tip Number 4
Showcase your enthusiasm for fashion trends and how they relate to END.'s offerings. Being able to discuss current styles and how they fit into the brand's identity can set you apart from other candidates.
We think you need these skills to ace Store Service Advisor (Full -Time) in Manchester
Some tips for your application 🫡
Understand the Brand:Before applying, take some time to understand END. and its culture. Familiarise yourself with their product range, values, and customer service philosophy. This will help you tailor your application to reflect your alignment with their brand.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous experience in customer-facing roles, especially within luxury fashion or retail. Use specific examples to demonstrate how you've successfully engaged with customers and exceeded sales targets.
Showcase Communication Skills:Since excellent written and verbal communication skills are essential for this role, ensure your application is well-written and free of errors. Consider including a brief example of how you've effectively communicated with customers in the past.
Express Your Ambition:END. is looking for individuals who are ambitious and eager to develop within the company. In your application, express your career aspirations and how you see yourself growing with the brand. This will show your commitment to contributing to their success.
How to prepare for a job interview at END.
✨Know Your Fashion
Make sure to brush up on the latest trends in luxury fashion and lifestyle. Being able to discuss current styles and brands will show your passion for the industry and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you provided exceptional customer service. Highlight how you engaged with customers and exceeded their expectations, as this is crucial for a Store Service Advisor.
✨Demonstrate Your Charisma
Practice your communication skills and be ready to engage in friendly conversation. Your ability to connect with different types of customers will be key, so let your personality shine through during the interview.
✨Understand the Company Culture
Research END. and its values. Be prepared to discuss how you align with their customer-centric approach and how you can contribute to their team culture. This shows that you're not just looking for any job, but that you're genuinely interested in being part of their community.
