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- Tasks: Engage with customers, build relationships, and exceed sales targets in a vibrant retail environment.
- Company: END. is a leading fashion retailer known for its unique blend of luxury brands and streetwear culture.
- Benefits: Enjoy 28 days holiday, a generous staff discount, and opportunities for career growth.
- Why this job: Join a passionate team in a dynamic setting that values customer experience and personal development.
- Qualifications: Experience in customer service, ideally in luxury fashion; strong communication skills are essential.
- Other info: Full-time role with a supportive work culture focused on employee well-being and success.
The predicted salary is between 28800 - 43200 £ per year.
Recognised as one of the fastest growing Companies in the UK, it’s a really exciting time to be joining END. If you’re positive, passionate and dedicated and want to be part of our future success this could be the role for you.
STORE SERVICE ADVISOR – FULL-TIME, MANCHESTER
Over the last 18 years, END. has evolved into a technology led retailer that provides luxury and contemporary apparel and exclusive sneaker drops to a global audience. One of the most influential, forward-thinking and inspirational fashion companies in the world, we have fresh products hitting our website daily and our service never stops.
END. prides itself on delivering a first-class customer experience, which has underpinned our success. With over 2 million customers we deliver to over 80 countries around the world and our online business is complimented by our industry leading retail stores in Newcastle, Glasgow, Manchester, London and Milan.
Our Manchester operation spans 2 floors representing stalwart brands from our 450+ brand portfolio. Exceptional service is the norm alongside second to none brand expertise.
We need an energetic and ambitious Service Advisor who fully understands the world of luxury fashion and lifestyle to expand upon our current service team. We want individuals who can offer an exclusive personalised service that matches the industry we represent. Your main role will be to newly engage with customers whilst developing potential customers and building upon the existing customer base; whilst exceeding customer and Company expectations at every level.
What you\’ll be doing:
Key responsibilities
What you\’ll be able to demonstrate:
Skills and experience
What we can offer you
Our core values underpin everything we do as a business. We always put our customers first, are passionate and dedicated and strive for excellence. To achieve this, we are positive and collaborative and keep it simple.
Store Service Advisor (Full -Time) employer: END.
Contact Detail:
END. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Service Advisor (Full -Time)
✨Tip Number 1
Familiarise yourself with END.'s brand ethos and product range. Understanding their unique blend of luxury fashion and lifestyle products will help you connect with customers and demonstrate your passion during the interview.
✨Tip Number 2
Network within the local fashion community in Manchester. Attend events or engage with local influencers to build relationships that could lead to potential customer connections, showcasing your proactive approach.
✨Tip Number 3
Prepare to discuss your previous customer service experiences, especially in luxury retail. Highlight specific examples where you exceeded customer expectations, as this aligns with END.'s focus on exceptional service.
✨Tip Number 4
Showcase your enthusiasm for fashion trends and how they relate to END.'s offerings. Being able to discuss current styles and how they fit into the brand's identity can set you apart from other candidates.
We think you need these skills to ace Store Service Advisor (Full -Time)
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand END. and its culture. Familiarise yourself with their product range, values, and customer service philosophy. This will help you tailor your application to reflect your alignment with their brand.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer-facing roles, especially within luxury fashion or retail. Use specific examples to demonstrate how you've successfully engaged with customers and exceeded sales targets.
Showcase Communication Skills: Since excellent written and verbal communication skills are essential for this role, ensure your application is well-written and free of errors. Consider including a brief example of how you've effectively communicated with customers in the past.
Express Your Ambition: END. is looking for individuals who are ambitious and eager to develop within the company. In your application, express your career aspirations and how you see yourself growing with the brand. This will show your commitment to contributing to their success.
How to prepare for a job interview at END.
✨Know Your Fashion
Make sure to brush up on the latest trends in luxury fashion and lifestyle. Being able to discuss current styles and brands will show your passion for the industry and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you provided exceptional customer service. Highlight how you engaged with customers and exceeded their expectations, as this is crucial for a Store Service Advisor.
✨Demonstrate Your Charisma
Practice your communication skills and be ready to engage in friendly conversation. Your ability to connect with different types of customers will be key, so let your personality shine through during the interview.
✨Understand the Company Culture
Research END. and its values. Be prepared to discuss how you align with their customer-centric approach and how you can contribute to their team culture. This shows that you're not just looking for any job, but that you're genuinely interested in being part of their community.