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For Companies At a Glance
- Tasks: Engage with customers, build relationships, and exceed sales targets in a luxury retail environment.
- Company: Join END., a leading fashion retailer known for exclusive apparel and sneaker drops.
- Benefits: Enjoy generous discounts, 28 days holiday, healthcare benefits, and career development opportunities.
- Why this job: Be part of a dynamic team in a fast-growing company that values customer experience and excellence.
- Qualifications: Experience in customer service, ideally in luxury fashion; strong communication skills required.
- Other info: This is a full-time, permanent role based in Newcastle.
The predicted salary is between 28800 - 43200 £ per year.
Recognised as one of the fastest growing Companies in the UK, it\’s a really exciting time to be joining END. If you\’re positive, passionate and dedicated and want to be part of our future success this could be the role for you.
STORE SERVICE ADVISOR – FULL TIME, NEWCASTLE
Over the last 19 years, END. has evolved into a technology led retailer that provides luxury and contemporary apparel and exclusive sneaker drops to a global audience. One of the most influential, forward-thinking and inspirational fashion companies in the world, we have fresh products hitting our website daily and our service never stops.
END. prides itself on delivering a first-class customer experience, which has underpinned our success. With over 2 million customers we deliver to over 80 countries around the world and our online business is complimented by our industry leading retail stores in Newcastle, Glasgow, Manchester, London and Milan.
We need an energetic and ambitious Service Advisor who fully understands the world of luxury fashion and lifestyle to expand upon our current service team. We want individuals who can offer an exclusive personalised service that matches the industry we represent. Your main role will be to newly engage with customers whilst developing potential customers and building upon the existing customer base; whilst exceeding customer and Company expectations at every level.
What You\’ll Be Doing
Key responsibilities
- You will network amongst the END. customer base, developing new and building on existing customer relationships to achieve and exceed set sales targets.
- You will support the store team in its combined efforts to maximise sales and heighten Company profile.
- You will outwardly display exemplary service techniques driving excellence of service as a basic standard.
- You will support in other areas of store operation by having a good working knowledge of the processes behind all services and procedures.
- You will maintain an awareness of product and merchandising standards, replenishing stock and following VM guidelines.
- You will share your in depth knowledge of the product we sell and the industry within which we work with our customer base.
- You will handle all financial transactions professionally assuming accountability for accuracy.
Skills And Experience
What you\’ll be able to demonstrate:
- You must have experience in a customer facing role, ideally within luxury fashion or a related industry.
- Ambition within the Retail function – we want to develop you within our business.
- You must be sociable and charismatic with an innate ability to engage with and interact with all customer types.
- You should be able to demonstrate excellent written and verbal communication skills.
What We Can Offer You
- Generous staff discount and staff sales
- 28 days holidays including bank holidays and birthday
- Access to END. Exclusives benefits platform
- Access to Employee Assistance Programme
- Registered access to Healthcare Benefits provider
- Company pension scheme
- Opportunities for professional development and career progression
Our core values underpin everything we do as a business. We always put our customers first, are passionate and dedicated and strive for excellence. To achieve this, we are positive and collaborative and keep it simple.
If you have what it takes to be part of our future success we want to hear from you.
Please note – for the successful candidate, any employment is conditional on you having the right to work in the UK in the role in which you are employed.
Type of employment: Permanent, full time #J-18808-Ljbffr
Store Service Advisor (Full Time) employer: END
Contact Detail:
END Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Service Advisor (Full Time)
✨Tip Number 1
Familiarise yourself with END.'s brand and product offerings. Understanding the luxury fashion market and being able to discuss current trends will help you connect with customers and demonstrate your passion for the role.
✨Tip Number 2
Network within the local fashion community and attend events where you can meet potential customers. Building relationships outside of the store can give you an edge in understanding customer preferences and expanding your network.
✨Tip Number 3
Practice your communication skills by engaging with friends or family about fashion topics. Being articulate and confident in discussing products will enhance your ability to provide exemplary service to customers.
✨Tip Number 4
Showcase your enthusiasm for the role during any interactions with the team or during interviews. A positive attitude and genuine interest in the company’s success can set you apart from other candidates.
We think you need these skills to ace Store Service Advisor (Full Time)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Store Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly showcases your customer-facing experience, particularly in luxury fashion or related industries. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to exceed sales targets.
Write a Personalised Cover Letter: In your cover letter, express your passion for luxury fashion and your understanding of END.'s brand values. Mention specific examples of how you have provided excellent customer service in the past and how you can contribute to the company's success.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at END
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for luxury fashion during the interview. Share your knowledge about current trends and brands, and how they relate to END.'s offerings. This will demonstrate that you are genuinely interested in the role and the industry.
✨Highlight Customer Service Experience
Prepare examples from your previous roles where you provided exceptional customer service. Discuss specific situations where you went above and beyond to meet customer needs, as this aligns with END.'s commitment to delivering a first-class customer experience.
✨Demonstrate Your Communication Skills
Since excellent communication is key for a Store Service Advisor, practice articulating your thoughts clearly and confidently. Be ready to engage in a friendly conversation with the interviewer, showcasing your sociable and charismatic personality.
✨Research END. and Its Values
Familiarise yourself with END.'s core values and recent developments in the company. Being able to discuss how your personal values align with theirs will show that you are a good fit for their team and culture.
