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For Companies At a Glance
- Tasks: Engage with customers, build relationships, and exceed sales targets in a luxury fashion environment.
- Company: Join END., a leading tech-driven retailer known for luxury apparel and exclusive sneaker drops.
- Benefits: Enjoy 29 days holiday, a pension scheme, and opportunities for professional growth.
- Why this job: Be part of a dynamic team in a fast-growing company that values customer experience and excellence.
- Qualifications: Experience in customer service, ideally in luxury fashion; strong communication skills are essential.
- Other info: Work permit required for non-passport holders; apply through the official 'Apply now' button.
The predicted salary is between 28800 - 43200 £ per year.
STORE SERVICE ADVISOR – FULL-TIME, MANCHESTER
Inspired by a shared love of fashion, sneakers and the surrounding culture, END. was founded in Newcastle upon Tyne back in 2005. Our first UK store brought together a curated mix of celebrated designers and emerging brands, many of which were previously hard to find outside of London. From day one, we’ve nurtured a community of like‑minded individuals united by a love for this ever‑evolving culture.
Today, END. serves over 2 million customers worldwide through a seamless blend of online and physical retail. Our industry‑leading stores in Newcastle, Glasgow, Manchester, London, and Milan reflect our commitment to innovation, influence, and inspiration. We offer a carefully curated selection of menswear, womenswear, sneakers, homeware, and lifestyle products to a global audience.
At the heart of END. is our customer and it’s our people and culture that make the difference. With over 600 employees across our HQ, offices, and retail locations, our customer‑first mindset continues to guide everything we do.
The Role:
We need an energetic and ambitious Service Advisor who fully understands the world of luxury fashion and lifestyle to expand upon our current service team. We want individuals who can offer an exclusive personalised service that matches the industry we represent. Your main role will be to newly engage with customers whilst developing potential customers and building upon the existing customer base; whilst exceeding customer and Company expectations at every level.
Here’s a breakdown of what you’ll be doing:
- You will network amongst the END. customer base, developing new and building on existing customer relationships to achieve and exceed set sales targets.
- You will support the store team in its combined efforts to maximise sales and heighten Company profile.
- You will outwardly display exemplary service techniques driving excellence of service as a basic standard.
- You will support in other areas of store operation by having a good working knowledge of the processes behind all services and procedures.
- You will maintain an awareness of product and merchandising standards, replenishing stock and following VM guidelines.
- You will share your in depth knowledge of the product we sell and the industry within which we work with our customer base.
- You will handle all financial transactions professionally assuming accountability for accuracy.
Who we’re looking for:
- You must have experience in a customer facing role, ideally within luxury fashion or a related industry.
- Ambition within the Retail function – we want to develop you within our business.
- You must be sociable and charismatic with an innate ability to engage with and interact with all customer types.
- You should be able to demonstrate excellent written and verbal communication skills.
Besides a competitive salary and an engaging and inclusive work place we can offer you:
- 28 days holiday (including bank holidays)
- 40 Hours per week
- Holiday trading (Buy or sell 3 days)
- Your birthday off
- Access to Employee Assistance Programme
- Healthcare Cashback Plan
- Moments that matter gifts (Weddings and Babies)
- A pension that both you and the company contribute to
- Generous staff discount
- Opportunities for professional development and career progression
- And so much more….
We know that great talent comes in many forms. So even if you don’t meet every single criteria, we would still love to hear from you. If you’re passionate, driven, and believe you can contribute to our future success, we encourage you to apply.
Please note: Employment is conditional upon having the legal right to work in the UK for the role offered.
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Store Service Advisor (Full -Time) employer: END.
Contact Detail:
END. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Service Advisor (Full -Time)
✨Tip Number 1
Familiarise yourself with END.'s brand and product offerings. Understanding their luxury fashion and lifestyle products will help you engage more effectively with customers and demonstrate your passion for the brand during any interactions.
✨Tip Number 2
Network within the fashion community, both online and offline. Attend local fashion events or join relevant social media groups to connect with potential customers and industry professionals, which can give you an edge in building relationships.
✨Tip Number 3
Practice your customer service skills by role-playing different scenarios. This will prepare you for engaging with a diverse range of customers and help you refine your communication techniques, ensuring you can provide exemplary service.
✨Tip Number 4
Stay updated on current trends in luxury fashion and retail. Being knowledgeable about the latest styles and market movements will not only impress your interviewers but also enable you to provide informed recommendations to customers.
We think you need these skills to ace Store Service Advisor (Full -Time)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Store Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Relevant Experience: Emphasise any previous customer-facing roles, particularly in luxury fashion or related industries. Use specific examples to demonstrate your ability to engage with customers and provide exceptional service.
Highlight Communication Skills: Since excellent written and verbal communication skills are essential, ensure your CV and cover letter reflect this. Use clear, concise language and consider including examples of how you've successfully communicated with customers in the past.
Personalise Your Application: Make your application stand out by personalising it. Address the hiring manager if possible, and express your enthusiasm for the role and the company. Mention why you want to work at END. and how you can contribute to their success.
How to prepare for a job interview at END.
✨Show Your Passion for Luxury Fashion
Make sure to express your enthusiasm for luxury fashion during the interview. Share your knowledge about current trends and brands, and explain why you are drawn to this industry. This will demonstrate that you are not just looking for any job, but are genuinely interested in being part of END.'s mission.
✨Highlight Your Customer Service Skills
Since the role focuses on delivering exceptional customer service, be prepared to discuss your previous experiences in customer-facing roles. Provide specific examples of how you've gone above and beyond to meet customer needs, especially in a luxury setting.
✨Prepare for Situational Questions
Expect situational questions that assess how you would handle various customer interactions. Think of scenarios where you successfully resolved issues or created memorable experiences for customers. This will showcase your problem-solving skills and ability to maintain high service standards.
✨Demonstrate Team Spirit
As the role involves supporting the store team, emphasise your ability to work collaboratively. Share examples of how you've contributed to team success in the past, and express your willingness to support colleagues in achieving sales targets and enhancing the overall customer experience.
