Store Service Advisor (Full -Time)

Overview

Store Service Advisor – Full-Time – London. Inspired by a shared love of fashion, sneakers and the surrounding culture, END. was founded in Newcastle upon Tyne back in 2005. END. is a technology led retailer providing a curated blend of menswear, womenswear, sneakers, homeware and lifestyle products for a global community. Our customers are at the core of everything we do, and our team and culture make the difference to our customers. We are looking for an energetic and ambitious Service Advisor who understands luxury fashion and lifestyle to expand our current service team, offering an exclusive personalised service that matches the industry we represent.

Responsibilities

• You will network amongst the END. customer base, developing new and existing customer relationships to achieve and exceed set sales targets.
• You will support the store team in its combined efforts to maximise sales and heighten Company profile.
• You will outwardly display exemplary service techniques driving excellence of service as a basic standard.
• You will support in other areas of store operation by having a good working knowledge of the processes behind all services and procedures.
• You will maintain an awareness of product and merchandising standards, replenishing stock and following VM guidelines.
• You will share your in-depth knowledge of the product we sell and the industry within which we work with our customer base.
• You will handle all financial transactions professionally, assuming accountability for accuracy.

Qualifications and what we are looking for

• You must have experience in a customer facing role, ideally within luxury fashion or a related industry.
• Ambition within the Retail function – we want to develop you within our business.
• You must be sociable and charismatic with an innate ability to engage with and interact with all customer types.
• You should be able to demonstrate excellent written and verbal communication skills.

Benefits and employment details

• 48 days? (Note: keep original benefits; adjust if accurate) 28 days holiday (including bank holidays)
• 40 Hours per week
• Your birthday off
• Access to Employee Assistance Programme
• Healthcare Cashback Plan
• Moments that matter gifts (Weddings and Babies)
• A pension that both you and the company contribute to
• Generous staff discount
• Opportunities for professional development and career progression

Type of employment: Permanent, full-time