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For Companies At a Glance
- Tasks: Engage with customers, build relationships, and provide top-notch service in a luxury retail environment.
- Company: Join END., a leading tech-driven retailer passionate about fashion and lifestyle.
- Benefits: Enjoy 28 days holiday, birthday off, generous staff discount, and career development opportunities.
- Why this job: Be part of a vibrant team that values your ambition and love for fashion.
- Qualifications: Experience in customer service, ideally in luxury fashion, with strong communication skills.
- Other info: Dynamic work culture with a focus on personal growth and professional development.
The predicted salary is between 28800 - 43200 £ per year.
Inspired by a shared love of fashion, sneakers and the surrounding culture, END. was founded in Newcastle upon Tyne back in 2005. END. is a technology led retailer providing a curated blend of menswear, womenswear, sneakers, homeware and lifestyle products for a global community. Our customers are at the core of everything we do, and our team and culture make the difference to our customers. We are looking for an energetic and ambitious Service Advisor who understands luxury fashion and lifestyle to expand our current service team, offering an exclusive personalised service that matches the industry we represent.
Responsibilities
- You will network amongst the END. customer base, developing new and existing customer relationships to achieve and exceed set sales targets.
- You will support the store team in its combined efforts to maximise sales and heighten Company profile.
- You will outwardly display exemplary service techniques driving excellence of service as a basic standard.
- You will support in other areas of store operation by having a good working knowledge of the processes behind all services and procedures.
- You will maintain an awareness of product and merchandising standards, replenishing stock and following VM guidelines.
- You will share your in-depth knowledge of the product we sell and the industry within which we work with our customer base.
- You will handle all financial transactions professionally, assuming accountability for accuracy.
Qualifications and what we are looking for
- You must have experience in a customer facing role, ideally within luxury fashion or a related industry.
- Ambition within the Retail function – we want to develop you within our business.
- You must be sociable and charismatic with an innate ability to engage with and interact with all customer types.
- You should be able to demonstrate excellent written and verbal communication skills.
Benefits and employment details
- 28 days holiday (including bank holidays)
- 40 Hours per week
- Your birthday off
- Access to Employee Assistance Programme
- Healthcare Cashback Plan
- Moments that matter gifts (Weddings and Babies)
- A pension that both you and the company contribute to
- Generous staff discount
- Opportunities for professional development and career progression
Type of employment: Permanent, full-time
Store Service Advisor (Full -Time) employer: END.
Contact Detail:
END. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Service Advisor (Full -Time)
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with END.'s products, values, and culture. This way, when you chat with potential employers, you can show off your passion and knowledge, making you stand out as a candidate.
✨Tip Number 2
Network like a pro! Attend fashion events or local meet-ups where you can connect with people in the industry. Building relationships can lead to job opportunities that aren’t even advertised yet!
✨Tip Number 3
Practice your pitch! Prepare a short, engaging introduction about yourself that highlights your experience and enthusiasm for luxury fashion. This will help you make a great first impression when meeting potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the END. team. Let’s get you that dream job!
We think you need these skills to ace Store Service Advisor (Full -Time)
Some tips for your application 🫡
Show Your Passion for Fashion: When writing your application, let your love for fashion and lifestyle shine through. Share any relevant experiences or interests that connect you to the luxury fashion world, as this will resonate with us at END.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Store Service Advisor role. Highlight your customer service experience and any specific skills that match the job description, so we can see how you fit into our team.
Be Personable and Engaging: Remember, we’re looking for someone sociable and charismatic! Use a friendly tone in your written application to showcase your personality and ability to connect with customers, which is key for this role.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way for us to review your details and get you one step closer to joining our vibrant team at END.
How to prepare for a job interview at END.
✨Know Your Fashion
Brush up on your knowledge of luxury fashion and lifestyle products. Be ready to discuss current trends, brands, and styles that resonate with END.'s customer base. This will show your passion for the industry and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you went above and beyond to meet a customer's needs, as this aligns perfectly with the role's focus on personalised service.
✨Demonstrate Your Sales Ambition
Be ready to talk about your sales achievements and how you plan to exceed targets in this role. Share specific strategies you've used in the past to build customer relationships and drive sales, showing that you're not just a team player but also a go-getter.
✨Engage and Connect
Practice your communication skills by engaging in mock interviews or conversations. Being sociable and charismatic is key for this role, so work on making a genuine connection with your interviewers. Remember, they want to see your personality shine through!