At a Glance
- Tasks: Oversee property operations, ensuring safety and compliance while delivering excellent service.
- Company: Join END., a leading fashion retailer with a vibrant culture and community.
- Benefits: Enjoy 30 days holiday, healthcare cashback, and generous staff discounts.
- Other info: Opportunities for professional development and career progression await you.
- Why this job: Be part of a dynamic team that values innovation and customer experience.
- Qualifications: Experience in facilities management and strong organisational skills required.
The predicted salary is between 35000 - 45000 € per year.
Who We Are
Inspired by a shared love of fashion, sneakers and the surrounding culture, END. was founded in Newcastle upon Tyne back in 2005. Our first UK store brought together a curated mix of celebrated designers and emerging brands, many of which were previously hard to find outside of London. From day one, we’ve nurtured a community of like-minded individuals united by a love for this ever-evolving culture. Today, END. serves over 2 million customers worldwide through a seamless blend of online and physical retail. Our industry-leading stores in Newcastle, Glasgow, Manchester, London, and Milan reflect our commitment to innovation, influence, and inspiration. We offer a carefully curated selection of menswear, womenswear, sneakers, homeware, and lifestyle products to a global audience. At the heart of END. is our customer and it’s our people and culture that make the difference. With over 600 employees across our HQ, offices, and retail locations, our customer-first mindset continues to guide everything we do.
The Role
The Property Services Supervisor is responsible for overseeing the day-to-day operations, maintenance, and service delivery across a portfolio of properties. This role ensures that all facilities are safe, compliant, cost-efficient, and maintained to a high standard, while delivering a positive experience for colleagues, customers, and stakeholders.
What you’ll be doing
- Facilities Operations
- Supervise daily facilities management activities across assigned properties.
- Ensure all building systems (HVAC, electrical, plumbing, fire safety) are operating effectively.
- Coordinate planned preventive maintenance (PPM) schedules and reactive repairs.
- Conduct regular site inspections and audits to ensure Health & Safety, quality and compliance.
- Contractor & Supplier Management
- Manage third-party contractors, service providers, and suppliers.
- Monitor service level agreements (SLAs) and key performance indicators (KPIs).
- Review contractor performance and ensure work is delivered on time and within budget.
- Support procurement processes including tendering and contract negotiations.
- Health, Safety & Compliance
- Ensure compliance with all relevant health & safety legislation and building regulations.
- Conduct risk assessments and ensure corrective actions are implemented.
- Maintain records for inspections, certifications, and statutory compliance.
- Lead incident reporting and investigation processes.
- Colleagues & Stakeholder Management
- Act as the primary point of contact for colleagues’ queries related to facilities.
- Ensure high levels of customer satisfaction through responsive service delivery.
- Coordinate moves, and project works where required.
- Communicate effectively with internal clients and contractors.
- Financial & Administrative Management
- Assist in managing facilities budgets and controlling operational costs.
- Review invoices, approve expenditures, and track maintenance spend.
- Prepare reports on facilities performance, incidents, and maintenance activities.
- Maintain accurate documentation and records.
- Team Supervision
- Supervise in-house and outsourced facilities staff (technicians, cleaners, security where applicable).
- Provide training, guidance, and performance feedback.
- Act as the central point of contact for all facilities-related requests across flagship stores (London, Newcastle, Manchester, Glasgow and Milan), London headquarters and the distribution centre in Washington.
Who we’re looking for
- Solid understanding of health & safety regulations and compliance frameworks.
- Excellent organisational and problem-solving skills.
- Strong communication and stakeholder management abilities.
- Financial awareness and budget management capability.
- Ability to manage multiple sites and priorities simultaneously.
- Proven experience in facilities management, property management, or a similar role.
- Experience supervising teams and managing contractors.
- Relevant certifications (e.g., IOSH, NEBOSH, or equivalent) preferred.
- Technical background (engineering, building services, or similar) is advantageous.
- Strong knowledge of building systems and facilities management practices.
- Based across multiple property sites (as required).
- May require occasional out-of-hours response for emergencies.
- Combination of office-based and on-site operational work.
Benefits
- 30 days holiday (including bank holidays)
- 40 Hours per week – Monday to Friday
- Holiday trading (Buy or sell 3 days)
- Your birthday off
- Access to Employee Assistance Programme
- Healthcare Cashback Plan
- Moments that matter gifts (Weddings and Babies)
- A pension that both you and the company contribute to
- Generous staff discount
- Opportunities for professional development and career progression
- And so much more…
We know that great talent comes in many forms. So even if you don’t meet every single criteria, we would still love to hear from you. If you’re passionate, driven, and believe you can contribute to our future success, we encourage you to apply. Please note: Employment is conditional upon having the legal right to work in the UK for the role offered.
Property Services Supervisor employer: END.
END. is an exceptional employer that fosters a vibrant work culture rooted in a shared passion for fashion and community. Located in the heart of London, we offer our Property Services Supervisor a dynamic environment with ample opportunities for professional growth, generous benefits including 30 days of holiday, and a supportive team dedicated to delivering outstanding service. Join us to be part of a forward-thinking company that values innovation and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Property Services Supervisor
✨Tip Number 1
Network like a pro! Reach out to people in the property services field, especially those who work at END. or similar companies. A friendly chat can open doors and give you insider info on what they’re really looking for.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on health & safety regulations and facilities management practices. Show us you’re not just a candidate, but the perfect fit for our team.
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! We love candidates who can think on their feet. Bring examples of how you’ve tackled challenges in previous roles to the table.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our community at END.
We think you need these skills to ace Property Services Supervisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Property Services Supervisor role. Highlight your facilities management experience and any relevant certifications to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about this role and how you can contribute to our team. Share specific examples of your past achievements in property or facilities management to make it stand out.
Showcase Your Communication Skills:Since this role involves a lot of stakeholder management, demonstrate your strong communication skills in your application. Whether it's through your CV or cover letter, let us see how you effectively engage with colleagues and contractors.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll be one step closer to joining our amazing team at END.!
How to prepare for a job interview at END.
✨Know Your Stuff
Make sure you brush up on your knowledge of health and safety regulations, as well as facilities management practices. Being able to discuss specific building systems like HVAC or plumbing will show that you’re not just familiar with the basics but can handle the technical aspects of the role.
✨Showcase Your Organisational Skills
Prepare examples of how you've successfully managed multiple sites or projects in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your problem-solving abilities and how you prioritised tasks effectively.
✨Communicate Like a Pro
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly. Think about how you would explain complex issues to non-technical colleagues or clients. Good communication can set you apart from other candidates.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, such as a contractor failing to meet deadlines or a health and safety incident. Prepare by thinking through potential scenarios and your responses, demonstrating your ability to think on your feet and manage crises effectively.
