At a Glance
- Tasks: Manage and optimise our Shopify Plus platform for peak performance and reliability.
- Company: Join END., a leading fashion retailer with a vibrant culture and community.
- Benefits: Enjoy 30 days holiday, flexible working, and generous staff discounts.
- Other info: Opportunities for professional growth in a supportive environment.
- Why this job: Be part of a dynamic team shaping the future of ecommerce in fashion.
- Qualifications: Experience in platform operations and incident management is essential.
The predicted salary is between 60000 - 80000 £ per year.
Who We Are: Inspired by a shared love of fashion, sneakers and the surrounding culture, END. was founded in Newcastle upon Tyne back in 2005. Our first UK store brought together a curated mix of celebrated designers and emerging brands, many of which were previously hard to find outside of London. From day one, we’ve nurtured a community of like‑minded individuals united by a love for this ever‑evolving culture. Today, END. serves over 2 million customers worldwide through a seamless blend of online and physical retail. Our industry‑leading stores in Newcastle, Glasgow, Manchester, London, and Milan reflect our commitment to innovation, influence, and inspiration. We offer a carefully curated selection of menswear, womenswear, sneakers, homeware, and lifestyle products to a global audience. At the heart of END. is our customer and it’s our people and culture that make the difference. With over 600 employees across our HQ, offices, and retail locations, our customer‑first mindset continues to guide everything we do.
The Role: Own the reliability, security, performance, and day‑to‑day operational excellence of our Shopify Plus platform and its critical integration ecosystem (Shopify Patchworks D365). You’ll lead observability, incident response, stability and problem management, and the operational governance that keeps trading safe and predictable. The role also takes BAU ownership of vendor‑delivered CI/CD pipelines—maintaining release controls, access and configuration, and continuous improvement—while operating effectively within Shopify’s SaaS constraints (Shopify‑managed hosting/CDN/WAF, with clear escalation paths where required).
Here’s a breakdown of what you’ll be doing:
- CI/CD maintenance & governance: maintain vendor‑delivered pipelines for themes/apps/integration services; manage access, configurations, release controls, and quality gates; ensure pipelines remain reliable, secure, and well‑documented (not building net‑new from scratch).
- Release & change governance: own the change calendar, release readiness checks, environment parity checks, and exception processes during freeze/peak windows.
- Shopify Plus security posture (platform‑managed + escalation paths): understand Shopify‑managed protections and operate the process to engage Shopify Plus Support (e.g., bot protection schedules) when required.
- Observability & monitoring: define and maintain dashboards/alerts across storefront experience (RUM/synthetics where available) and integration services; ensure actionable alerting, clear ownership, and ongoing tuning.
- Service ownership & SLOs: define ownership boundaries, SLIs/SLOs (availability, latency, data freshness), alert thresholds, and regular reporting for platform and integration services.
- Incident management, stability & problem management: lead triage, stakeholder comms, mitigation, RCA and preventative actions; maintain a stability backlog and drive repeat‑incident themes to closure to improve MTTR and reduce recurrence.
- Integration runtime operations: operational ownership of Shopify APIs/webhooks and Patchworks/D365 flows—rate‑limit safe patterns, idempotent processing, retries/DLQs, replay tooling, reconciliation, and data correctness checks.
- Data reconciliation & control reporting: implement operational controls for key flows (orders, inventory, pricing, fulfillment) including mismatch detection, audit trails, and repeatable replay/backfill procedures.
- D365 environment management: oversee Dev/Sandbox, UAT and Production environments (access, refresh cadence, config hygiene, and release readiness).
- D365 upgrades & release support: manage D365 version upgrades by testing in lower environments first; coordinate regression validation and go/no‑go decisioning.
- D365 licence, storage & cost observability: manage user/licence reviews and access governance; monitor and optimize storage/capacity; track and report cost/consumption drivers and optimisation actions.
- Security & compliance controls (operational): secrets management, least privilege, auditability, dependency hygiene, and secure configuration for apps/services; coordinate security reviews and remediation plans.
- Peak readiness & resilience: trading‑event readiness plans (monitoring uplift, incident playbooks, change risk controls/freeze coordination, validation checklists) and business continuity/degraded‑mode procedures for integration failures.
- Vendor/platform escalation: manage Shopify Plus / Patchworks / D365 support escalations with evidence packs (logs, timelines, impact) and track actions to closure.
- Access governance & audit: run periodic access reviews across Shopify apps, Patchworks, D365, and monitoring tooling; maintain joiner/mover/leaver processes and audit evidence.
- Platform documentation & guardrails: maintain runbooks, operational standards, and “how‑to‑operate” documentation; ensure onboarding for Engineering/Support is clear and current.
Who we’re looking for:
- Platform/SRE/operations experience supporting high‑traffic ecommerce, with strong incident management and operational discipline.
- Experience maintaining CI/CD pipelines delivered by others (e.g., GitHub Actions/Azure DevOps): permissions, secrets, environment configs, release controls/quality gates, and troubleshooting.
- Strong observability and reliability engineering experience (New Relic/Sentry/Datadog/etc.): defining SLIs/SLOs, improving alert quality, incident analysis, RCA/problem management, and measurable MTTR/incident reduction.
- Strong integration operations experience across iPaaS/ERP flows: queues/backpressure, rate‑limiting, idempotency, retries/DLQs, replay/backfill, reconciliation, and data integrity monitoring.
- Practical understanding of operating within Shopify Plus SaaS constraints (limited edge/WAF control) and implementing controls in the layers you do own (apps, services, integrations, tooling, processes, vendor escalation).
- Experience operating/supporting D365 environments (Dev/Sandbox, UAT, Prod): environment management, release coordination, upgrade rehearsals/testing in lower environments, and go/no‑go support.
- Strong governance capability: access reviews (joiner/mover/leaver), least privilege, audit evidence, and secure operational practices across Shopify/Patchworks/D365 and monitoring tools.
- Experience with D365 licensing and capacity/storage management, plus cost observability and optimisation.
- Strong stakeholder management under pressure: clear comms, structured updates, escalation with evidence packs, and calm coordination during peak/trading events.
- Strong Shopify Plus operational knowledge: Admin API/GraphQL + webhooks, rate‑limit strategies, bulk operations, and navigating Shopify Plus support/escalation processes.
- Patchworks (or similar iPaaS) experience: mapping/versioning, error handling patterns, replay/reprocessing, and operational reporting.
- Hands‑on D365 platform administration: environment refreshes, release validation, upgrade rehearsals, role/security model familiarity, and capacity/storage optimisation.
- Infrastructure‑as‑Code familiarity (Terraform or equivalent) for the integration/runtime layer (cloud resources, queues, secrets, monitoring as code).
- Experience with SLO tooling and incident/problem management practices (post‑incident reviews, stability backlogs, automation/runbook maturity).
- Experience implementing synthetic monitoring and RUM for ecommerce journeys, including peak‑readiness monitoring uplift.
Besides a competitive salary and an engaging and inclusive work place we can offer you:
- 30 days holiday (including bank holidays)
- Flexible working
- 40 Hours per week - Monday to Friday
- Holiday trading (Buy or sell 3 days)
- Your birthday off
- Access to Employee Assistance Programme
- Healthcare Cashback Plan
- Moments that matter gifts (Weddings and Babies)
- A pension that both you and the company contribute to
- Generous staff discount
- Opportunities for professional development and career progression
- And so much more…
We know that great talent comes in many forms. So even if you don’t meet every single criteria, we would still love to hear from you. If you’re passionate, driven, and believe you can contribute to our future success, we encourage you to apply.
Please note: Employment is conditional upon having the legal right to work in the UK for the role offered.
Platform Engineer employer: END.
At END., we pride ourselves on fostering a vibrant and inclusive work culture that celebrates creativity and innovation, making us an exceptional employer for those passionate about fashion and technology. Located in the heart of Newcastle upon Tyne, our team enjoys a competitive salary, generous benefits including 30 days holiday, flexible working hours, and ample opportunities for professional development and career progression. Join us to be part of a dynamic community where your contributions are valued and rewarded, all while working with cutting-edge technology in a thriving e-commerce environment.
StudySmarter Expert Advice🤫
We think this is how you could land Platform Engineer
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like END. are looking for when hiring for a Platform Engineer.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to END. for the Platform Engineer, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at END. as a Platform Engineer, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out END.’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Platform Engineer.
We think you need these skills to ace Platform Engineer
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at END., make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with END.'s goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at END.. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at END.
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that END. uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at END.. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
