At a Glance
- Tasks: Drive sales, lead a team, and deliver exceptional customer service in a vibrant retail environment.
- Company: Join END., a fashion-forward brand with a passion for culture and community.
- Benefits: Enjoy 28 days holiday, healthcare perks, and generous staff discounts.
- Other info: Great opportunities for career progression in a supportive workplace.
- Why this job: Be part of a dynamic team that values innovation and personal growth.
- Qualifications: Experience in retail and a knack for motivating teams to achieve targets.
The predicted salary is between 25000 - 30000 £ per year.
DEPARTMENT MANAGER – FULL-TIME - NEWCASTLE
Who we are
Inspired by a shared love of fashion, sneakers and the surrounding culture, END. was founded in Newcastle upon Tyne back in 2005.
Our first UK store brought together a curated mix of celebrated designers and emerging brands, many of which were previously hard to find outside of London.
From day one, we’ve nurtured a community of like-minded individuals united by a love for this ever-evolving culture.
Today, END. serves over 2 million customers worldwide through a seamless blend of online and physical retail.
Our industry-leading stores in Newcastle, Glasgow, Manchester, London, and Milan reflect our commitment to innovation, influence, and inspiration.
We offer a carefully curated selection of menswear, womenswear, sneakers, homeware, and lifestyle products to a global audience.
At the heart of END. is our customer and it’s our people and culture that make the difference.
With over 600 employees across our HQ, offices, and retail locations, our customer-first mindset continues to guide everything we do.
The Role
Reporting to the Store Manager and working within a watertight team, you will be part of an inspirational group who settle for nothing less than the absolute best.
Come to us with high standards and big ideas and become part of a ground-breaking retail team
The Department Manager is responsible for driving sales and supporting management with the day to day operations of the store.
The Department Manager will ensure that both they and the team are fully sales focused, offering a highly professional, exceptional level of customer service at all times.
The supervisor will also deputise for the Manager and Assistant Manager in their absence.
Here’s a breakdown of what you’ll be doing
- You will personally drive sales offering exceptional customer service and building a personal client list.
- You will manage and drive the sales team working with them to achieve sales targets.
- You will lead the team in excellence of service through outwardly displaying exemplary service techniques.
- You will deputise for the Store Manager and Assistant Managers in their absence in all aspects of their role.
- You will be familiar with the entire running of the Store Operations with a good working knowledge of the processes behind all services and procedures.
- You will support the Senior Management team in training to ensure all staff are equipped with knowledge relevant to the industry and the specific product END. represents.
- You will have a constant awareness of security issues at all times.
- You will identify opportunities and initiatives to continually improve performance, communicating them to the Store Manager regularly.
- You will ensure that the store image is in line with business standards by conducting and following up on floor walks to maintain awareness of product and merchandising standards, utilising floorplans, replenishing stock and following VM guidelines.
- You will maintain workplace safety and provide a healthy environment for staff and customers.
Who we're looking for
- Good knowledge and comprehensive understanding of the range of processes, procedures and systems to be used in carrying out assigned tasks.
Knowledge can be acquired through a combination of job-related training and considerable on- the-job experience.
Operates within a defined role, with some autonomy in how tasks are delivered.
- Good understanding of how the team integrates and collaborates with other teams to achieve overall objectives of the department.
- Provides on the job training/support for new team members.
May allocate resources and coordinate tasks for the team, check and report on quality and work progress and individual actions.
May act as coach/ mentor.
- Understands procedures and has the capability to evaluate and select the appropriate alternatives from defined options and plans and monitors own work within agreed deadlines.
Responsible for checking the quality and accuracy of own work.
Produces routine reports and other documents from standard templates.
Performs a range of activities in a variety of structured environments.
- Direct impact on customer experience and team performance through the quality of the tasks performed or services provided.
- Good verbal and written communication with colleagues and/or customers.
- Besides a competitive salary and an engaging and inclusive work place we can offer you:
- 28 days holiday (including bank holidays)
- 40 hours per week
- Holiday trading (Buy or sell 3 days)
- Your birthday off
- Access to Employee Assistance Programme
- Healthcare Cashback Plan
- Moments that matter gifts (Weddings and Babies)
- A pension that both you and the company contribute to
- Generous staff discount
- Opportunities for professional development and career progression
- And so much more...
Please note: Employment is conditional upon having the legal right to work in the UK for the role offered.
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Department Manager in Newcastle upon Tyne employer: END.
END. offers an exceptional work environment in the heart of Soho, London, where luxury fashion meets outstanding customer service. With a strong emphasis on employee growth and development, you will enjoy generous benefits such as 28 days of holiday and a healthcare cashback plan, all while being part of a dynamic team that values excellence and creativity in every interaction.
StudySmarter Expert Advice🤫
We think this is how you could land Department Manager in Newcastle upon Tyne
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like END., so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like END.!
We think you need these skills to ace Department Manager in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at END., customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at END. and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show END. that you’re ready to jump in and contribute right away!
How to prepare for a job interview at END.
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
