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- Tasks: Drive sales, support management, and deliver exceptional customer service.
- Company: END. is a global fashion retailer with a customer-first culture.
- Benefits: 28 days holiday, healthcare cashback, generous staff discount, and career progression.
- Why this job: Join a dynamic team and make a real impact in a thriving retail environment.
- Qualifications: Sales experience, strong communication skills, and ability to mentor others.
- Other info: Opportunities for professional development and a vibrant work culture.
The predicted salary is between 28800 - 43200 £ per year.
END. was founded in Newcastle upon Tyne in 2005 and serves a global audience with a carefully curated selection of menswear, womenswear, sneakers, homeware, and lifestyle products. We operate physical stores in Newcastle, Glasgow, Manchester, London, and Milan and offer an online presence to reach over 2 million customers worldwide. Our success is underpinned by a customer-first mindset and a culture that values our people.
The Supervisor is responsible for driving sales and supporting management with the day-to-day operations of the store. The Supervisor will ensure that the team is sales focused and delivers a highly professional, exceptional level of customer service at all times. The supervisor will deputise for the Manager and Assistant Manager in their absence.
Responsibilities:
- Personally driving sales, offering exceptional customer service, and building a personal client list.
- Supervising and guiding the sales team to achieve sales targets.
- Leading the team in excellence of service by displaying exemplary service techniques.
- Deputising for the Manager / Assistant Manager in their absence in all aspects of their role.
- Maintaining familiarity with the store operations and the processes behind all services and procedures.
- Supporting the Manager and Assistant Manager in training to ensure the full team is equipped with knowledge relevant to the industry and the products END. represents.
- Maintaining awareness of security issues at all times.
- Identifying opportunities and initiatives to continually improve performance and communicating them to the Store Manager.
- Ensuring the store image aligns with business standards by conducting floor walks, maintaining product and merchandising standards, utilising floorplans, replenishing stock, and following VM guidelines.
- Maintaining a safe and healthy environment for staff and customers.
Qualifications & What We’re Looking For:
- Knowledge of processes, procedures and systems relevant to the role, with capability to work autonomously within defined parameters.
- Understanding of how the team collaborates with other departments to achieve objectives.
- Ability to provide on-the-job training and support for new team members; may allocate resources and coordinate tasks; may act as coach/mentor.
- Ability to evaluate options, plan and monitor work within deadlines, and produce routine reports from standard templates.
- Direct impact on customer experience and team performance through the quality of tasks performed.
- Good verbal and written communication with colleagues and customers.
Benefits:
- 28 days holiday (including bank holidays)
- 40 hours per week
- Holiday trading (Buy or sell 3 days)
- Your birthday off
- Access to Employee Assistance Programme
- Healthcare Cashback Plan
- Moments that matter gifts (Weddings and Babies)
- A pension that both you and the company contribute to
- Generous staff discount
- Opportunities for professional development and career progression
- And so much more…
We know that great talent comes in many forms. If you’re passionate and driven, we’d love to hear from you. Employment is conditional upon having the legal right to work in the UK for the role offered.
Supervisor in Manchester employer: END.
Contact Detail:
END. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor in Manchester
✨Tip Number 1
Get to know the company inside out! Research END. and its culture, products, and customer service approach. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your sales pitch! As a Supervisor, you'll need to demonstrate your ability to drive sales and provide exceptional customer service. Role-play with a friend or family member to get comfortable discussing your strategies and experiences.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company and the role. They might even share tips or refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the END. team.
We think you need these skills to ace Supervisor in Manchester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how passionate you are about delivering exceptional customer service and driving sales. Share any relevant experiences that highlight your love for the industry.
Tailor Your CV: Make sure your CV is tailored to the Supervisor role. Highlight your experience in sales, team leadership, and customer service. We appreciate when candidates take the time to align their skills with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We want to understand your qualifications and experiences without having to sift through unnecessary fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at END.
✨Know the Brand Inside Out
Before your interview, make sure you’re familiar with END.'s product range and brand ethos. Understand their customer-first mindset and how it translates into exceptional service. This knowledge will help you demonstrate your passion for the brand and show that you’re ready to drive sales.
✨Showcase Your Leadership Skills
As a Supervisor, you'll be guiding a team, so be prepared to discuss your leadership style. Think of examples where you've successfully motivated a team or resolved conflicts. Highlight your ability to train and mentor new team members, as this is crucial for the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and customer service approach. For instance, how would you handle a difficult customer or a sales target that seems out of reach? Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Demonstrate Your Sales Acumen
Be ready to discuss your previous sales experiences and how you’ve contributed to achieving targets. Share specific metrics or achievements that showcase your ability to drive sales and enhance customer experience. This will underline your fit for the Supervisor role.