Supervisor in Manchester

Overview

END. was founded in Newcastle upon Tyne in 2005 and serves a global audience with a carefully curated selection of menswear, womenswear, sneakers, homeware, and lifestyle products. We operate physical stores in Newcastle, Glasgow, Manchester, London, and Milan and offer an online presence to reach over 2 million customers worldwide. Our success is underpinned by a customer-first mindset and a culture that values our people.

The Role

The Supervisor is responsible for driving sales and supporting management with the day-to-day operations of the store. The Supervisor will ensure that the team is sales focused and delivers a highly professional, exceptional level of customer service at all times. The supervisor will deputise for the Manager and Assistant Manager in their absence.

Responsibilities

• Personally driving sales, offering exceptional customer service, and building a personal client list.
• Supervising and guiding the sales team to achieve sales targets.
• Leading the team in excellence of service by displaying exemplary service techniques.
• Deputising for the Manager / Assistant Manager in their absence in all aspects of their role.
• Maintaining familiarity with the store operations and the processes behind all services and procedures.
• Supporting the Manager and Assistant Manager in training to ensure the full team is equipped with knowledge relevant to the industry and the products END. represents.
• Maintaining awareness of security issues at all times.
• Identifying opportunities and initiatives to continually improve performance and communicating them to the Store Manager.
• Ensuring the store image aligns with business standards by conducting floor walks, maintaining product and merchandising standards, utilizing floorplans, replenishing stock, and following VM guidelines.
• Maintaining a safe and healthy environment for staff and customers.

Qualifications & What We’re Looking For

• Knowledge of processes, procedures and systems relevant to the role, with capability to work autonomously within defined parameters.
• Understanding of how the team collaborates with other departments to achieve objectives.
• Ability to provide on-the-job training and support for new team members; may allocate resources and coordinate tasks; may act as coach/mentor.
• Ability to evaluate options, plan and monitor work within deadlines, and produce routine reports from standard templates.
• Direct impact on customer experience and team performance through the quality of tasks performed.
• Good verbal and written communication with colleagues and customers.

Benefits

• 28 days holiday (including bank holidays)
• 40 hours per week
• Holiday trading (Buy or sell 3 days)
• Your birthday off
• Access to Employee Assistance Programme
• Healthcare Cashback Plan
• Moments that matter gifts (Weddings and Babies)
• A pension that both you and the company contribute to
• Generous staff discount
• Opportunities for professional development and career progression
• And so much more…

We know that great talent comes in many forms. If you’re passionate and driven, we’d love to hear from you. Employment is conditional upon having the legal right to work in the UK for the role offered.