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- Tasks: Lead a team to deliver exceptional customer service and drive store sales.
- Company: Join a passionate company that values collaboration and excellence.
- Benefits: Enjoy 31 days holiday, staff discounts, and a pension scheme.
- Why this job: Make a real impact on customer experience while developing your career.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Opportunities for professional growth in a dynamic retail environment.
The predicted salary is between 28800 - 48000 £ per year.
Key responsibilities:
- Assist the Store Manager in the operating manner of their choice, exhibiting continuity in all operations.
- Be ready to assist with and take over full managerial tasks as necessary.
- Ensure the full team is equipped with knowledge relevant to the industry and the specific product END. represents.
- Lead the team in excellence of service by outwardly displaying exemplary service techniques.
- Drive store sales by effectively motivating the team to achieve and exceed set budgets and sales targets.
- Identify opportunities and initiatives to continually improve performance, communicating them to the Store Manager regularly.
- Ensure that the store image is in line with business standards by conducting and following up on floor walks to maintain awareness of product and merchandising standards, utilising floorplans, replenishing stock and following VM guidelines.
- Be familiar with the entire running of the Store Operations with a good working knowledge of the processes behind all services and procedures.
- Support the Store Manager in managing wage to sales budget, shrinkage and revenue.
- Maintain workplace safety and provide a healthy environment for staff and customers.
Skills and experience:
- Good knowledge and comprehensive understanding of the range of processes, procedures and systems used in carrying out tasks and activities across the team.
- Accountable for delivering assigned tasks within departmental projects to continuously improve.
- Good understanding of the team and how it interacts and collaborates with other teams within the department.
- Management responsibility for ensuring team members are motivated and capable of delivering a high-quality service and performance.
- Make judgements based on good practice and previous experience, focusing on individual and team priorities.
- Influence decisions through joint accountability for the volume, quality and timeliness of end results.
- Sound communication and diplomacy skills to enable the exchange of complex information.
What we can offer you:
- 31 days holiday (including bank holidays and birthday day off)
- Company pension scheme
- Generous staff discount
- Health cash plan
- Opportunities for professional development and career progression
Our core values underpin everything we do as a business. We always put our customers first, are passionate and dedicated and strive for excellence. To achieve this, we are positive and collaborative and keep it simple.
Customer Experience Manager in London employer: END.
Contact Detail:
END. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Make sure you can demonstrate how your skills align with their mission of putting customers first and striving for excellence. Show them you're not just a fit for the role, but for the culture too!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your leadership skills and ability to motivate a team, as these are key for a Customer Experience Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team and contributing to our customer-first approach.
We think you need these skills to ace Customer Experience Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Manager role. Highlight your relevant experience and skills that align with the responsibilities mentioned in the job description. We want to see how you can contribute to our team's success!
Showcase Your Leadership Skills: Since this role involves motivating a team and driving sales, share specific examples of how you've successfully led teams in the past. We love to see how you’ve inspired others to achieve their goals and exceeded targets!
Communicate Clearly: Your written application should reflect your ability to communicate effectively. Use clear and concise language, and make sure to proofread for any typos or errors. We appreciate attention to detail and good communication skills!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at END.
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their values, mission, and the products they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Customer Experience Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team, driven sales, or improved customer service. Be ready to discuss how you can apply these skills in this new role.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving and decision-making abilities. Think about situations where you've had to handle difficult customers or improve team performance. Practising these scenarios will help you articulate your thought process during the interview.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the company's approach to customer experience, team dynamics, or future goals. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
