Insights & Analytics Manager

Recognised as one of the fastest growing Companies in the UK, it’s a really exciting time to be joining END. If you’re positive, passionate and dedicated and want to be part of our future success this could be the role for you.

Over the last 20 years, END. has evolved into a technology led retailer that provides luxury and contemporary apparel and exclusive sneaker drops to a global audience. One of the most influential, forward-thinking and inspirational fashion companies in the world, we have fresh products hitting our website daily and our service never stops. END. prides itself on delivering a first-class customer experience, which has underpinned our success. With over 2 million customers we deliver to over 80 countries around the world and our online business is complemented by our industry leading retail stores in Newcastle, Glasgow, London, Manchester and Milan.

This position oversees Insights across END. You will be the key contact for all things related to Analytics, including Digital, Customer, and Brand. The high-level focus of this role is to drive actionable insight from our data sources through reporting, analytics, and research.

• Ensuring all business functions are kept aware and informed of relevant insights and analytics.
• Leading on customer-based insights.
• Highlighting and promoting the importance of effective analytics implementation and measurement for all new site functionality and initiatives.
• Driving and maintaining a customer-led mentality.
• Responding to a fast paced and changing environment.
• Driving ongoing site optimisation strategies.
• Managing and developing external relationships and third parties.
• Managing and maintaining internal relationships with Directors, Heads of and Senior Managers.
• Supporting digital, customer and research activities.
• Maintaining the quality and effectiveness of regular reporting, including:

• Site performance metrics across domestic and international digital channels and platforms
• Customer base monitoring
• Forecasting
• Segmentation
• Multichannel analysis
• Marketing attribution
• Competitor benchmarking and market share performance
• Digital marketing performance
• Onsite user journey and behaviour, and drivers of conversion

• Experience of Google Analytics or similar web analytics tool, SQL, Tableau or similar BI tool.
• A passion for Insight and Analytics, and an understanding of how data can be exploited to drive competitive advantage.
• Strong experience analysing digital and customer-level data.
• Excellent communication/presentation skills and the ability to convert and communicate data to a wide range of audiences.
• The ability to identify and understand complex business challenges and opportunities, and to translate these into analytical questions.
• Conversely, the know-how to take analytical data from multiple sources and create a set of recommendations.
• Demonstrated skills to build and maintain strong relationships across the business.
• Experience managing external partners and third-party suppliers.
• Advanced Excel skills.
• A consumer-oriented focus.
• A good understanding of data science or statistics.
• Educated to a degree level, ideally in mathematics, statistics, economics, management sciences or similar.

• Generous staff discount and staff sales.
• 30 days holidays (including bank holidays and birthday day off)
• Registered access to Healthcare Benefits provider.
• Company pension scheme.
• Opportunities for professional development and career progression.
• Cycle-to-work scheme.
• Eye-test vouchers.

Our core values underpin everything we do as a business. We always put our customers first, are passionate and dedicated and strive for excellence. To achieve this, we are positive and collaborative and keep it simple. If you have what it takes to be part of our future success, we want to hear from you.

Type of employment: Permanent, full-time