END. is seeking a Service Operations Lead in Washington, Tyne & Wear to oversee the IT service operations across stores, warehouse, offices and remote locations. The role leads the service desk, owns endpoint estate from purchase to disposal, and ensures fast, reliable end-user support to the business.
You will partner with Infrastructure, Applications and Cybersecurity teams, set SLAs, monitor KPIs, and drive continual improvements, while mentoring the team and coordinating on-call cover.
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Service Operations Lead - Hybrid IT & Retail Tech in Washington employer: END CLOTHING
END. is an exceptional employer that fosters a vibrant work culture rooted in a shared passion for fashion and community. Located in London, our team enjoys flexible working arrangements, generous holiday allowances, and numerous professional development opportunities, all while contributing to a dynamic and innovative retail environment. With a commitment to employee well-being and growth, END. stands out as a rewarding place to build a meaningful career.
