At a Glance
- Tasks: Own the reliability and performance of our Shopify Plus platform while leading incident management.
- Company: Join End Clothing, a dynamic e-commerce leader with a focus on innovation.
- Benefits: Enjoy 30 days holiday, flexible working, and generous staff discounts.
- Other info: Great opportunities for professional development and career progression await you.
- Why this job: Make a real impact in a fast-paced environment while developing your skills.
- Qualifications: Experience in platform operations and strong incident management skills required.
The predicted salary is between 60000 - 75000 £ per year.
Own the reliability, security, performance, and day‑to‑day operational excellence of our Shopify Plus platform and its critical integration ecosystem (Shopify Patchworks D365). You will lead observability, incident response, stability and problem management, and the operational governance that keeps trading safe and predictable.
Key Responsibilities
- CI/CD maintenance & governance: maintain vendor‑delivered pipelines for themes, apps and integration services; manage access, configurations, release controls and quality gates; ensure pipelines remain reliable, secure and well‑documented.
- Release & change governance: own the change calendar, release readiness checks, environment parity checks and exception processes during freeze/peak windows.
- Shopify Plus security posture: understand Shopify‑managed protections and operate the process to engage Shopify Plus Support when required.
- Observability & monitoring: define and maintain dashboards and alerts across storefront experience and integration services; ensure actionable alerting, clear ownership and ongoing tuning.
- Service ownership & SLOs: define ownership boundaries, SLIs/SLOs (availability, latency, data freshness), alert thresholds and regular reporting for platform and integration services.
- Incident management, stability & problem management: lead triage, stakeholder communications, mitigation, RCA and preventative actions; maintain a stability backlog and drive repeat‑incident themes to closure to improve MTTR and reduce recurrence.
- Integration runtime operations: operational ownership of Shopify APIs, webhooks and Patchworks/D365 flows – rate‑limit safe patterns, idempotent processing, retries, DLQs, replay tooling, reconciliation and data correctness checks.
- Data reconciliation & control reporting: implement operational controls for key flows including mismatch detection, audit trails and repeatable replay/backfill procedures.
- D365 environment management: oversee Dev/Sandbox, UAT and Production environments – access, refresh cadence, configuration hygiene and release readiness.
- D365 upgrades & release support: manage D365 version upgrades by testing in lower environments first; coordinate regression validation and go/no‑go decisioning.
- D365 licence, storage & cost observability: manage user/licence reviews and access governance; monitor and optimise storage/capacity; track and report cost/consumption drivers and optimisation actions.
- Security & compliance controls (operational): secrets management, least privilege, auditability, dependency hygiene and secure configuration for apps/services; coordinate security reviews and remediation plans.
- Peak readiness & resilience: trading‑event readiness plans – monitoring uplift, incident playbooks, change risk controls/freeze coordination, validation checklists and business continuity/degraded‑mode procedures for integration failures.
- Vendor/platform escalation: manage Shopify Plus, Patchworks and D365 support escalations with evidence packs and track actions to closure.
- Access governance & audit: run periodic access reviews across Shopify apps, Patchworks, D365 and monitoring tooling; maintain joiner/mover/leaver processes and audit evidence.
- Platform documentation & guardrails: maintain runbooks, operational standards and how‑to‑operate documentation; ensure onboarding for Engineering and Support is clear and current.
Qualifications
- Platform/SRE/operations experience supporting high‑traffic e‑commerce with strong incident management and operational discipline.
- Experience maintaining CI/CD pipelines delivered by others: permissions, secrets, environment configs, release controls/quality gates and troubleshooting.
- Strong observability and reliability engineering experience: defining SLIs/SLOs, improving alert quality, incident analysis, RCA/problem management and measurable MTTR/incident reduction.
- Strong integration operations experience across iPaaS/ERP flows: queues/backpressure, rate‑limiting, idempotency, retries, DLQs, replay/backfill, reconciliation and data integrity monitoring.
- Practical understanding of operating within Shopify Plus SaaS constraints and implementing controls in the layers you do own.
- Experience operating/supporting D365 environments: environment management, release coordination, upgrade rehearsals/testing in lower environments, and go/no‑go support.
- Strong governance capability: access reviews, least privilege, audit evidence and secure operational practices across Shopify, Patchworks, D365 and monitoring tools.
- Experience with D365 licensing and capacity/storage management, plus cost observability and optimisation.
- Strong stakeholder management under pressure: clear communications, structured updates, escalation with evidence packs and calm coordination during peak/trading events.
- Strong Shopify Plus operational knowledge: Admin API, GraphQL + webhooks, rate‑limit strategies, bulk operations and navigating Shopify Plus support/escalation processes.
- Patchworks (or similar iPaaS) experience: mapping/versioning, error handling patterns, replay/reprocessing and operational reporting.
- Hands‑on D365 platform administration: environment refreshes, release validation, upgrade rehearsals, role/security model familiarity and capacity/storage optimisation.
- Infrastructure‑as‑Code familiarity (Terraform or equivalent) for the integration/runtime layer.
- Experience with SLO tooling and incident/problem management practices.
- Experience implementing synthetic monitoring and RUM for e‑commerce journeys, including peak‑readiness monitoring uplift.
Benefits
- 30 days holiday (including bank holidays)
- Flexible working – 40 hours per week Monday to Friday
- Holiday trading (Buy or sell 3 days)
- Birthday off
- Access to Employee Assistance Programme
- Healthcare Cashback Plan
- Moments that matter gifts (weddings and babies)
- A pension that both you and the company contribute to
- Generous staff discount
- Opportunities for professional development and career progression
- And so much more…
Equal Opportunity Statement
Employment is conditional upon having the legal right to work in the UK for the role offered.
Platform Engineer at End Clothing in Washington employer: END CLOTHING
End Clothing is an exceptional employer that prioritises employee well-being and professional growth, offering a vibrant work culture in the heart of the UK. With benefits like flexible working hours, generous holiday allowances, and a commitment to career progression, we ensure our Platform Engineers thrive in a supportive environment while contributing to the operational excellence of our Shopify Plus platform.
StudySmarter Expert Advice🤫
We think this is how you could land Platform Engineer at End Clothing in Washington
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what END CLOTHING values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges END CLOTHING might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at END CLOTHING!
✨Direct Apply to END CLOTHING
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We think you need these skills to ace Platform Engineer at End Clothing in Washington
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at END CLOTHING.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at END CLOTHING. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at END CLOTHING
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
