IT Technician in Washington

Inspired by a shared love of fashion, sneakers and the surrounding culture, END. was founded in Newcastle upon Tyne back in 2005. Bringing a combination of celebrated designers and emerging brands that were hard to come by outside of London, our first store in the UK nurtured a community of like‑minded individuals who shared a passion within this ever‑evolving culture. Since then, END. has become a technology led retailer that provides a curated blend of menswear, womenswear, sneakers, homeware and lifestyle products for a global community. At the core of everything we do as a brand is our customers. We recognise that it is our team and culture that makes the difference to our customers. With over 600 employees across our HQ, offices and retail locations, this customer centred approach continues to be a key focus for all END. staff. As END. continues to grow with the culture, we want to ensure that all END. staff have a great experience at work and continue to contribute to our collective success.

Key responsibilities

• Oversee the end-to-end Joiner-Mover-Leaver (JML) lifecycle for employees, contractors, and third parties, including account provisioning, modification, and deprovisioning across identity platforms and integrated SaaS services.
• Administer user identities and Multi‑Factor Authentication (MFA) controls.
• Maintain Role‑Based Access Control (RBAC) and conduct periodic access reviews to support a least‑privilege security model.
• Deploy, enrol, and support Windows 11 and macOS endpoints in line with approved security and configuration standards.
• Administer Mobile Device Management (MDM) for iOS and Android corporate and BYOD devices, including enrolment, policy assignment, application management, and offboarding.
• Produce and maintain standard build documentation for Windows and macOS devices, aligned to approved hardening standards.
• Maintain current antivirus and Endpoint Detection and Response (EDR) coverage across the estate and support the consistent deployment of related security tooling.
• Administer user accounts, licensing, and permissions across the SaaS estate, including Microsoft 365, Dynamics 365, and retail and warehouse management platforms.
• Support SaaS licence compliance by monitoring usage, reclaiming unused licences, and informing renewal decisions.
• Log, classify, prioritise, and manage IT incidents and service requests within the ITSM platform in accordance with ITIL best practice.
• Provide first‑line and second‑line support in line with agreed service levels.
• Contribute to problem management by identifying recurring issues, undertaking root cause analysis, and implementing permanent corrective actions.
• Carry out daily operational checks to ensure IT services remain available and effective, and respond promptly to alerts and anomalies.
• Administer on‑premises and cloud backup solutions, including scheduling, retention management, and restore testing.
• Administer IP telephony services.
• Support the full lifecycle management of workplace technology, including video conferencing systems and managed print services.
• Manage third‑party supplier relationships by obtaining quotations, monitoring SLA performance, and escalating service issues where appropriate.
• Deliver end‑user training for new and existing systems.
• Create and maintain knowledge base documentation to support service improvement and future incident resolution.
• Participate in the on‑call rota, as required.

Who we’re looking for:

• ITIL 4 Foundation certification, or a working knowledge of ITIL practices.
• Microsoft certifications such as MS-102, AZ-104, SC-300, or equivalent.
• CompTIA A+, Network+, or Security+ certification.
• Knowledge of CIS Benchmarks, Cyber Essentials, or ISO 27001 control frameworks.
• Scripting capability in PowerShell or Bash to support the automation of routine administrative tasks.
• Familiarity with SD‑WAN, ZTNA, Zscaler, or cloud networking concepts.
• Experience gained within a retail, warehouse, or fast‑paced e‑commerce environment.
• Level 3, A‑level, or equivalent work experience in an IT‑related discipline.

Benefits

• 28 days holiday (including bank holidays)
• Flexible working – 3 days office working (Mon‑Wed) 2 days home working (Thu‑Fri)
• 40 hours per week
• Holiday trading (Buy or sell 3 days)
• Your birthday off
• Access to Employee Assistance Programme
• Healthcare Cashback Plan
• Moments that matter gifts (Weddings and Babies)
• A pension that both you and the company contribute to
• Generous staff discount
• Opportunities for professional development and career progression

Don't worry if you don't hit every criteria, we're always looking to uncover the next big thing, so if you have what it takes to be part of our future success, we want to hear from you. Please note – for the successful candidate, any employment is conditional on you having the right to work in the UK in the role in which you are employed.