At a Glance
- Tasks: Engage with customers and build relationships in the luxury fashion industry.
- Company: Join a leading luxury fashion brand with a focus on exceptional service.
- Benefits: 28 days holiday, generous staff discount, and career progression opportunities.
- Other info: We value diverse talent and encourage all passionate individuals to apply.
- Why this job: Be part of a dynamic team and make a real impact in luxury retail.
- Qualifications: Experience in customer service, ideally in luxury fashion, with strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
We need an energetic and ambitious Service Advisor who fully understands the world of luxury fashion and lifestyle to expand upon our current service team. We want individuals who can offer an exclusive personalised service that matches the industry we represent. Your main role will be to newly engage with customers whilst developing potential customers and building upon the existing customer base, whilst exceeding customer and Company expectations at every level.
Here's a breakdown of what you'll be doing:
- You will network amongst the END. customer base, developing new and building on existing customer relationships to achieve and exceed set sales targets.
- You will support the store team in its combined efforts to maximise sales and heighten Company profile.
- You will outwardly display exemplary service techniques driving excellence of service as a basic standard.
- You will support in other areas of store operation by having a good working knowledge of the processes behind all services and procedures.
- You will maintain an awareness of product and merchandising standards, replenishing stock and following VM guidelines.
- You will share your in depth knowledge of the product we sell and the industry within which we work with our customer base.
- You will handle all financial transactions professionally assuming accountability for accuracy.
Who we're looking for:
- You must have experience in a customer facing role, ideally within luxury fashion or a related industry.
- Ambition within the Retail function - we want to develop you within our business.
- You must be sociable and charismatic with an innate ability to engage with and interact with all customer types.
- You should be able to demonstrate excellent written and verbal communication skills.
Benefits:
- 28 days holiday (including bank holidays)
- 40 Hours per week
- Holiday trading (Buy or sell 3 days)
- Your birthday off
- Access to Employee Assistance Programme
- Healthcare Cashback Plan
- Moments that matter gifts (Weddings and Babies)
- A pension that both you and the company contribute to
- Generous staff discount
- Opportunities for professional development and career progression
- And so much more....
We know that great talent comes in many forms. So even if you don't meet every single criteria, we would still love to hear from you. If you're passionate, driven, and believe you can contribute to our future success, we encourage you to apply.
Please note: Employment is conditional upon having the legal right to work in the UK for the role offered.
Luxury Fashion Service Advisor - Client Engagement in Manchester employer: END CLOTHING
As a Luxury Fashion Service Advisor in Manchester, you will thrive in a vibrant and supportive work culture that values ambition and personal growth. With generous benefits including 28 days of holiday, professional development opportunities, and a strong emphasis on employee well-being, our company is dedicated to fostering a rewarding environment where you can excel in the luxury retail sector. Join us to be part of a team that not only prioritises exceptional customer service but also celebrates your contributions and milestones.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Fashion Service Advisor - Client Engagement in Manchester
✨Tip Number 1
Get to know the brand inside out! Research their products, values, and customer service style. This way, when you chat with them, you can show off your knowledge and passion for luxury fashion.
✨Tip Number 2
Network like a pro! Attend industry events or connect with people on LinkedIn. Building relationships can open doors and give you insights into the company culture and expectations.
✨Tip Number 3
Practice your communication skills! Role-play common interview scenarios with a friend. Being charismatic and engaging is key in this role, so make sure you can showcase that during your conversations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and contributing to our success.
We think you need these skills to ace Luxury Fashion Service Advisor - Client Engagement in Manchester
Some tips for your application 🫡
Show Your Passion for Luxury Fashion:When writing your application, let your love for luxury fashion shine through! Share any relevant experiences or insights that demonstrate your understanding of the industry and how you can bring that passion to our team.
Tailor Your Application:Make sure to customise your application to reflect the specific role of Service Advisor. Highlight your customer-facing experience and how it aligns with our goal of providing an exclusive personalised service.
Communicate Clearly and Confidently:Since excellent communication skills are key for this role, ensure your written application is clear, concise, and free of errors. Use a friendly tone that reflects your sociable personality!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Manchester!
How to prepare for a job interview at END CLOTHING
✨Know Your Luxury Fashion
Before the interview, brush up on the latest trends in luxury fashion and the specific brand's offerings. Being able to discuss current collections or industry news will show your passion and knowledge, which is crucial for a Service Advisor role.
✨Showcase Your Customer Engagement Skills
Prepare examples of how you've successfully engaged with customers in previous roles. Think about times when you exceeded customer expectations or built strong relationships. This will demonstrate your ability to connect with clients, which is key for this position.
✨Practice Your Communication
Since excellent communication skills are essential, practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to refine your approach and ensure you come across as sociable and charismatic.
✨Understand the Company Culture
Research the company’s values and culture. Be ready to explain how your personal values align with theirs. This shows that you're not just looking for any job, but that you're genuinely interested in contributing to their team and enhancing their customer experience.
