At a Glance
- Tasks: Engage customers and build relationships in a luxury fashion environment.
- Company: Premier destination for cutting-edge sportswear and luxury collections in Soho.
- Benefits: 28 days holiday, healthcare cashback, generous staff discount, and career progression opportunities.
- Other info: Ambitious individuals will thrive in this vibrant retail environment.
- Why this job: Join a dynamic team and elevate your career in the luxury fashion industry.
- Qualifications: Experience in customer service, ideally in luxury fashion, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
The Role
Store in Soho has asserted itself as the premier destination for cutting edge sportswear, leading Japanese brands, contemporary menswear and luxury collections in the region. In addition to this we have also garnered a reputation for providing an excellence of service not to be found anywhere else on the high street. We need an energetic and ambitious Service Advisor who fully understands the world of luxury fashion and lifestyle to expand upon our current service team. We want individuals who can offer an exclusive personalised service that matches the industry we represent.
Your main role will be to newly engage with customers whilst developing potential customers and building upon the existing customer base; whilst exceeding customer and Company expectations at every level.
Responsibilities
- You will network amongst the END. customer base, developing new and building on existing customer relationships to achieve and exceed set sales targets.
- You will support the store team in its combined efforts to maximise sales and heighten Company profile.
- You will outwardly display exemplary service techniques driving excellence of service as a basic standard.
- You will support in other areas of store operation by having a good working knowledge of the processes behind all services and procedures.
- You will maintain an awareness of product and merchandising standards, replenishing stock and following VM guidelines.
- You will share your in depth knowledge of the product we sell and the industry within which we work with our customer base.
- You will handle all financial transactions professionally assuming accountability for accuracy.
Qualifications
- You must have experience in a customer facing role, ideally within luxury fashion or a related industry.
- Ambition within the Retail function - we want to develop you within our business.
- You must be sociable and charismatic with an innate ability to engage with and interact with all customer types.
- You should be able to demonstrate excellent written and verbal communication skills.
Benefits
- 28 days holiday (including bank holidays)
- 40 Hours per week
- Your birthday off
- Access to Employee Assistance Programme
- Healthcare Cashback Plan
- Moments that matter gifts (Weddings and Babies)
- A pension that both you and the company contribute to
- Generous staff discount
- Opportunities for professional development and career progression
Please note: Employment is conditional upon having the legal right to work in the UK for the role offered.
Luxury Fashion Service & Sales Advisor employer: END CLOTHING
As a Luxury Fashion Service & Sales Advisor at our prestigious Soho store, you will be part of a dynamic team that prides itself on delivering unparalleled customer service in the heart of London. We offer a vibrant work culture that fosters personal and professional growth, with generous benefits including 28 days of holiday, a healthcare cashback plan, and opportunities for career progression. Join us to not only excel in your role but also to be part of a brand that values its employees and their contributions to our luxury retail experience.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Fashion Service & Sales Advisor
✨Tip Number 1
Get to know the brand inside out! Research the luxury fashion industry and the specific brands you’re interested in. This will help you engage with customers confidently and show that you’re genuinely passionate about what you’re selling.
✨Tip Number 2
Network like a pro! Attend events, connect with people on LinkedIn, and don’t be shy about reaching out to current employees at your target companies. Building relationships can open doors that a standard application might not.
✨Tip Number 3
Practice your pitch! When you get the chance to meet potential employers or customers, have a short, engaging introduction ready. Highlight your experience in luxury fashion and your passion for providing top-notch service.
✨Tip Number 4
Apply through our website! We love seeing candidates who are proactive. Make sure to showcase your personality and enthusiasm in any interactions, whether it’s an interview or a casual chat. Let us see the real you!
We think you need these skills to ace Luxury Fashion Service & Sales Advisor
Some tips for your application 🫡
Show Your Passion for Luxury Fashion:When writing your application, let your love for luxury fashion shine through! Share experiences that highlight your understanding of the industry and how you can bring that knowledge to our team.
Tailor Your Application:Make sure to customise your CV and cover letter for this role. Highlight relevant experience in customer service and any specific skills that align with what we’re looking for in a Service Advisor.
Be Personable and Engaging:We want to see your personality! Use a friendly tone in your written application to reflect the sociable and charismatic nature we value in our team members. Let us know how you connect with customers!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity in our Soho store.
How to prepare for a job interview at END CLOTHING
✨Know Your Luxury Fashion
Make sure you brush up on the latest trends in luxury fashion and lifestyle. Familiarise yourself with the brands the store represents, especially those cutting-edge Japanese labels. This knowledge will not only impress your interviewers but also show that you're genuinely passionate about the industry.
✨Showcase Your Customer Service Skills
Prepare to discuss specific examples of how you've provided exceptional customer service in the past. Think about times when you went above and beyond for a customer, as this role is all about delivering an exclusive personalised service. Be ready to demonstrate your sociable and charismatic nature!
✨Understand Sales Targets
Get a grasp on how sales targets work and be prepared to talk about your experience in achieving or exceeding them. You might want to share any strategies you've used to build customer relationships and drive sales, as this will highlight your ambition within the retail function.
✨Be Ready to Discuss Teamwork
Since you'll be supporting the store team, think about how you've collaborated with others in previous roles. Prepare to share examples of how you contributed to a team effort, maximised sales, or enhanced the company profile. This will show that you're a team player who can help elevate the store's success.
