At a Glance
- Tasks: Engage with customers and build relationships in the luxury fashion sector.
- Company: Join a leading luxury fashion brand with a focus on exceptional service.
- Benefits: 28 days holiday, generous staff discount, and professional development opportunities.
- Other info: Opportunities for career progression and a supportive work environment.
- Why this job: Be part of a dynamic team and make a real impact in luxury retail.
- Qualifications: Experience in customer service, ideally in luxury fashion, with strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
We need an energetic and ambitious Service Advisor who fully understands the world of luxury fashion and lifestyle to expand upon our current service team. We want individuals who can offer an exclusive personalised service that matches the industry we represent.
Your main role will be to newly engage with customers whilst developing potential customers and building upon the existing customer base, whilst exceeding customer and Company expectations at every level.
Here's a breakdown of what you'll be doing:
- You will network amongst the END. customer base, developing new and building on existing customer relationships to achieve and exceed set sales targets.
- You will support the store team in its combined efforts to maximise sales and heighten Company profile.
- You will outwardly display exemplary service techniques driving excellence of service as a basic standard.
- You will support in other areas of store operation by having a good working knowledge of the processes behind all services and procedures.
- You will maintain an awareness of product and merchandising standards, replenishing stock and following VM guidelines.
- You will share your in depth knowledge of the product we sell and the industry within which we work with our customer base.
- You will handle all financial transactions professionally assuming accountability for accuracy.
Who we're looking for:
- You must have experience in a customer facing role, ideally within luxury fashion or a related industry.
- Ambition within the Retail function - we want to develop you within our business.
- You must be sociable and charismatic with an innate ability to engage with and interact with all customer types.
- You should be able to demonstrate excellent written and verbal communication skills.
Benefits:
- 28 days holiday (including bank holidays)
- 40 Hours per week
- Holiday trading (Buy or sell 3 days)
- Your birthday off
- Access to Employee Assistance Programme
- Healthcare Cashback Plan
- Moments that matter gifts (Weddings and Babies)
- A pension that both you and the company contribute to
- Generous staff discount
- Opportunities for professional development and career progression
- And so much more....
We know that great talent comes in many forms. So even if you don't meet every single criteria, we would still love to hear from you. If you're passionate, driven, and believe you can contribute to our future success, we encourage you to apply.
Please note: Employment is conditional upon having the legal right to work in the UK for the role offered.
Luxury Fashion Service Advisor - Client Engagement employer: END CLOTHING
Join our vibrant team in Manchester as a Luxury Fashion Service Advisor, where we pride ourselves on delivering exceptional customer experiences in the luxury fashion sector. With a strong focus on employee growth, we offer extensive professional development opportunities, a generous benefits package including 28 days of holiday and a healthcare cashback plan, and a supportive work culture that values ambition and personal engagement. Experience the unique advantage of working in a dynamic retail environment that not only encourages creativity but also rewards your contributions to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Fashion Service Advisor - Client Engagement
✨Tip Number 1
Get to know the brand inside out! Research the luxury fashion industry and the specific company you're applying to. This will help you engage with customers confidently and show that you're genuinely interested in what they offer.
✨Tip Number 2
Network like a pro! Attend events, connect with people on LinkedIn, and don’t be shy about reaching out to current employees. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Practice your communication skills! Role-play common customer scenarios with friends or family. Being able to demonstrate your ability to engage with different customer types will set you apart during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and ready to dive into the luxury fashion world.
We think you need these skills to ace Luxury Fashion Service Advisor - Client Engagement
Some tips for your application 🫡
Show Your Passion for Luxury Fashion:When writing your application, let your love for luxury fashion shine through! Share any relevant experiences or insights that demonstrate your understanding of the industry and how you can bring that passion to our team.
Tailor Your Application:Make sure to customise your application to reflect the specific role of Service Advisor. Highlight your customer-facing experience and how it aligns with our goal of providing an exclusive personalised service.
Be Clear and Concise:We appreciate clarity! Keep your application straightforward and to the point. Use bullet points if necessary to make your skills and experiences stand out, especially your communication skills.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at END CLOTHING
✨Know Your Luxury Fashion
Make sure you brush up on the latest trends and brands in luxury fashion. Being able to discuss current styles and products will show your passion for the industry and help you connect with the interviewers.
✨Showcase Your Customer Engagement Skills
Prepare examples of how you've successfully engaged with customers in previous roles. Highlight your ability to build relationships and exceed expectations, as this is key for a Service Advisor role.
✨Demonstrate Your Charisma
Practice your communication skills before the interview. Being sociable and charismatic is crucial, so think about how you can convey your personality and warmth during the conversation.
✨Understand the Company Culture
Research the company’s values and mission. Showing that you align with their ethos and are eager to contribute to their success will set you apart from other candidates.
