At a Glance
- Tasks: Engage with customers and build relationships while providing exceptional service in a luxury retail environment.
- Company: Join END., a leading fashion retailer known for its curated selection and vibrant culture.
- Benefits: Enjoy a generous staff discount, healthcare cashback, and opportunities for career growth.
- Other info: Flexible hours required; perfect for students looking to gain retail experience.
- Why this job: Be part of a dynamic team during the festive season and make a real impact on customer experiences.
- Qualifications: Experience in customer service, ideally in luxury fashion, with strong communication skills.
The predicted salary is between 18900 - 23100 £ per year.
SEASONAL SERVICE ADVISOR - FULL-TIME, TEMPORARY - GLASGOW
Who We Are
Inspired by a shared love of fashion, sneakers and the surrounding culture, END. was founded in Newcastle upon Tyne back in 2005.
Our first UK store brought together a curated mix of celebrated designers and emerging brands, many of which were previously hard to find outside of London.
From day one, we've nurtured a community of like-minded individuals united by a love for this ever-evolving culture.
Today, END. serves over 2 million customers worldwide through a seamless blend of online and physical retail.
Our industry-leading stores in Newcastle, Glasgow, Manchester, London, and Milan reflect our commitment to innovation, influence, and inspiration.
We offer a carefully curated selection of menswear, womenswear, sneakers, homeware, and lifestyle products to a global audience.
At the heart of END. is our customer and it's our people and culture that make the difference.
With over 600 employees across our HQ, offices, and retail locations, our customer-first mindset continues to guide everything we do.
The Role
The END.
Store on Ingram Street has asserted itself as the premier destination for cutting edge sportswear, leading Japanese brands, contemporary menswear and luxury collections in the region.
Spanning 3 floors and representing over 250+ brands we want an ambitious and energetic individual, who is accustomed to troubleshooting and problem solving, motivating and developing a large diverse team and unconditionally supporting a dynamic and forward thinking Store Manager.
We need an energetic and ambitious Service Advisor who fully understands the world of luxury fashion and lifestyle to expand upon our current service team and support the store over the Christmas period.
We want individuals who can offer an exclusive personalised service that matches the industry we represent.
Your main role will be to newly engage with customers whilst developing potential customers and building upon the existing customer base; whilst exceeding customer and Company expectations at every level.
This role is seasonal, therefore you must be fully flexible to work weekends and evenings and must be available for over November and December.
What's expected
- You will network amongst the END. customer base, developing new and building on existing customer relationships to achieve and exceed set sales targets.
- You will support the store team in its combined efforts to maximise sales and heighten Company profile.
- You will outwardly display exemplary service techniques driving excellence of service as a basic standard.
- You will support in other areas of store operation by having a good working knowledge of the processes behind all services and procedures.
- You will maintain an awareness of product and merchandising standards, replenishing stock and following VM guidelines.
- You will share your in depth knowledge of the product we sell and the industry within which we work with our customer base.
- You will handle all financial transactions professionally assuming accountability for accuracy.
Who we're looking for
- You must have experience in a customer facing role, ideally within luxury fashion or a related industry.
- Ambition within the Retail function - we want to develop you within our business.
- You must be sociable and charismatic with an innate ability to engage with and interact with all customer types.
- You should be able to demonstrate excellent written and verbal communication skills.
Benefits
- 40 Hours per week
- Access to Employee Assistance Programme
- Healthcare Cashback Plan
- Moments that matter gifts (Weddings and Babies)
- Generous staff discount
- Opportunities for professional development and career progression
- And so much more...
We know that great talent comes in many forms.
So even if you don't meet every single criteria, we would still love to hear from you.
If you're passionate, driven, and believe you can contribute to our future success,
Please note: Employment is conditional upon having the legal right to work in the UK for the role offered.
Seasonal Service Advisor in Glasgow employer: END CLOTHING
END. is an exceptional employer that fosters a vibrant work culture rooted in a shared passion for fashion and community. Located in London, our team enjoys flexible working arrangements, generous holiday allowances, and numerous professional development opportunities, all while contributing to a dynamic and innovative retail environment. With a commitment to employee well-being and growth, END. stands out as a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Seasonal Service Advisor in Glasgow
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Seasonal Service Advisor in Glasgow
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to END CLOTHING:Don’t forget to personalise your application for END CLOTHING! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at END CLOTHING
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that END CLOTHING offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at END CLOTHING and contribute positively during your temporary stint.
