At a Glance
- Tasks: Lead a dynamic sales team and drive exceptional customer service in a vibrant store environment.
- Company: Join a leading retail brand with a focus on teamwork and customer satisfaction.
- Benefits: Enjoy 28 days holiday, healthcare perks, and generous staff discounts.
- Other info: Great opportunities for career progression and professional development await you.
- Why this job: Make a real impact on customer experiences while developing your leadership skills.
- Qualifications: Strong communication skills and a passion for teamwork are essential.
The predicted salary is between 30000 - 40000 £ per year.
Position Summary: The role reports to the Store Manager and is responsible for driving sales and overseeing the day-to-day operations of the store. The manager ensures a high-standard customer service and deputises for the Manager and Assistant Manager when required.
Responsibilities:
- Personally drive sales, offer exceptional customer service and build a personal client list.
- Manage and lead the sales team to achieve sales targets.
- Show exemplary service techniques to lead the team in excellence of service.
- Deputise for the Manager and Assistant Managers in all aspects of their role.
- Understand the entire running of Store Operations and have a working knowledge of all processes and procedures.
- Support the Senior Management team in training to ensure all staff have relevant industry knowledge and product expertise.
- Maintain constant awareness of security issues at all times.
- Identify opportunities and initiatives to continually improve performance and communicate them to the Store Manager.
- Ensure the store image aligns with business standards through floor walks, floorplans, stock replenishment and VM guidelines compliance.
- Maintain workplace safety and provide a healthy environment for staff and customers.
Qualifications:
- Good knowledge and comprehensive understanding of the processes, procedures, and systems used in assigned tasks; acquired through job-related training and experience; operates within a defined role with some autonomy.
- Understanding of how the team integrates and collaborates with other teams to achieve department objectives.
- Provides on-the-job training and support for new team members; allocates resources, coordinates tasks, reports on quality and progress, and acts as coach/mentor.
- Understands procedures, evaluates and selects appropriate alternatives, and monitors own work against agreed deadlines; responsible for checking quality and accuracy, producing routine reports and documents from templates, and performing activities in structured environments.
- Directly impacts customer experience and team performance through quality tasks or services provided.
- Good verbal and written communication skills with colleagues and customers.
Benefits:
- 28 days holiday (including bank holidays)
- 40 hours per week
- Holiday trading (Buy or sell 3 days)
- Birthday off
- Access to Employee Assistance Programme
- Healthcare Cashback Plan
- Moments that matter gifts (weddings and babies)
- Pension with company contributions
- Generous staff discount
- Opportunities for professional development and career progression
- And so much more.
Employment is conditional upon having the legal right to work in the UK for the role offered.
Department Manager employer: END CLOTHING
As a Department Manager in London, you will thrive in a dynamic work environment that prioritises exceptional customer service and team collaboration. Our company offers a supportive culture with ample opportunities for professional development, generous benefits including 28 days of holiday and a healthcare cashback plan, and a commitment to maintaining a healthy workplace. Join us to make a meaningful impact while enjoying a rewarding career in retail management.
