Associate General Manager

Who We Are: Inspired by a shared love of fashion, sneakers and the surrounding culture, END. was founded in Newcastle upon Tyne back in 2005. Our first UK store brought together a curated mix of celebrated designers and emerging brands, many of which were previously hard to find outside of London. From day one, we have nurtured a community of like-minded individuals united by a love for this ever-evolving culture. Today, END. serves over 2 million customers worldwide through a seamless blend of online and physical retail. Our industry-leading stores in Newcastle, Glasgow, Manchester, London, and Milan reflect our commitment to innovation, influence, and inspiration. We offer a carefully curated selection of menswear, womenswear, sneakers, homeware, and lifestyle products to a global audience. At the heart of END. is our customer and it’s our people and culture that make the difference. With over 600 employees across our HQ, offices, and retail locations, our customer-first mindset continues to guide everything we do.

The Role: The AGM should help the store manager organise and run their store, filling in for the Store Manager when needed. They should assist with day-to-day responsibilities, overseeing the staff and providing consistent and stable leadership in line with END. values. Here’s a breakdown of what you’ll be doing:

• Assist the store manager in the operating manner of their choice, exhibiting continuity in all operations.
• Positioned to be ready to assist with and take over full managerial tasks as necessary.
• Be familiar with the entire running of the Store Operations with a good working knowledge of the processes behind all services and procedures.
• Ensure the full team is equipped with knowledge relevant to the industry and the specific product END. represents.
• Lead the team in excellence of service through outwardly displaying exemplary service techniques.
• Drive the store sales through personally and effectively motivating the team to achieve and exceed set budgets and sales targets.
• Identify opportunities and initiatives to continually improve performance, communicating them to the Store Manager regularly.
• Ensure that the store image is in line with business standards by conducting and following up on floor walks to maintain awareness of product and merchandising standards, utilising floorplans, replenishing stock and following VM guidelines.
• Financial accountability in supporting the Store manager in managing wage to sales budget, shrinkage and revenue.
• Maintain workplace safety and provide a healthy environment for staff and customers.

Who we’re looking for: Good knowledge and comprehensive understanding of the range of processes, procedures and systems used in carrying out tasks and activities across the team and how these inter-relate with other teams to deliver outputs. Accountable for delivering assigned tasks within departmental projects to continuously improve. Plans, schedules and monitors work of self and others to meet deadlines. Good understanding of the team and how it interacts and collaborates with other teams within the department and function. Tasks are closely related to that of other departments or functions to the extent that performance is subject to understanding how areas co-ordinate and contribute to the achievement of the objectives of the function. Management responsibility for ensuring team members are motivated and capable of delivering a high-quality service and performance. Focus includes setting objectives, coaching employees to achieve objectives and reviewing performance relative to objectives. Make judgements based on good practice and previous experience. Looks to remove complexity where possible to focus on individual and team priorities. Ability to assess the validity of previous or similar experiences and evaluate options under circumstances that are not covered by standing operating procedures to continuously raise the bar. Influencing decisions through joint accountability for the volume, quality and timeliness of end results of work area, such that the work and performance of all teams within the area will be directly affected by the performance of the job, resulting in the overall performance and effectiveness of the department. Positively impacts customer experience through the performance of the team. Sound communication and diplomacy skills to enable the exchange of complex information. Able to exchange ideas and information effectively in a clear, concise and straightforward way. Requires a high degree of tact and diplomacy when dealing with others and handling sensitive issues.

Besides a competitive salary and an engaging and inclusive work place we can offer you: 30 days holiday (including