At a Glance
- Tasks: Support property management by engaging with residents and coordinating maintenance efforts.
- Company: Encore, a leading residential property management company with a caring culture.
- Benefits: Competitive salary, growth opportunities, and a fun team environment.
- Other info: Join a supportive team and enjoy extensive training for career advancement.
- Why this job: Make a real impact in people's lives while building a long-term career.
- Qualifications: Customer service experience and strong multitasking skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
At Encore, we’re here to make residential property management feel personal, thoughtful, and seamless. Since we opened our doors in 2004, our mission has been simple: to deliver an outstanding experience for every customer, with genuine care at the heart of everything we do. We don’t just look after buildings, we look after the people who call them home, treating each property as if it were our own. The Encore culture not only attracts the brightest talent, but also industry recognition as we’ve been awarded Employer of the Year on many occasions. Our ambition is to be regarded as the most professional managing agent in the country – with a team of exceptional people who are energised by what they do. We're all about communication, collaboration, teamwork – and having fun while we work. By creating an inviting environment for our people to be inspired, learn and flourish can make all the difference.
The Role
As an Assistant Property Manager, you will be a key member of our Estate Management team, helping to ensure that our communities are well‑maintained, and efficiently run. You will support day‑to‑day operations by engaging with residents, coordinating maintenance and repair efforts, and maintaining accurate records and systems. Your role will contribute directly to creating a positive experience for our clients. This position offers excellent career growth potential, including the opportunity to progress into a Property Management role within our team in 12 to 18 months. It’s a fantastic chance to build a long‑term career in Property Management.
What You’ll Be Doing
- Customer Service – Be the first point of contact for residents, handling queries, resolving issues, and keeping communication clear, friendly, and professional.
- Data Management – Keep our property management system (Qube) fully up‑to‑date, ensuring all information is accurate and organised.
- Maintenance Coordinator – When something needs fixing, you’re the one to make it happen. Liaise with contractors, manage works orders, and ensure everything is done on time and to a high standard.
- Health & Safety – Ensure all health & safety legislation and company policies are strictly followed, keeping our estates safe and compliant.
- Financial – Help manage budgets, issue purchase orders, and assist with financial reporting to ensure costs stay under control.
About You
You’re passionate about delivering excellent customer service and enjoy building relationships with residents and clients. You’re a natural multitasker, able to manage your time and juggle tasks efficiently. You’ve got experience with systems like databases (Qube knowledge is a bonus) and are confident using Microsoft Office. You communicate clearly and professionally—whether over the phone, in writing, or face‑to‑face. You’ve got experience working with contractors and managing reactive maintenance (if not, you’re ready to learn fast!).
What You’ll Bring
- A proactive, solutions‑oriented mindset – you approach challenges with optimism and a focus on finding effective resolutions.
- Strong attention to detail – you consistently deliver high‑quality work.
- A collaborative spirit – you thrive in a team environment and take pride in contributing to shared goals.
Qualifications & Experience
A good standard of education is essential. Property qualifications (e.g., IRPM Part 1) would be an advantage but not essential. Previous experience in customer service and contractor management is desirable.
Why Work with Us?
- Great Team Environment – You’ll be part of a friendly, supportive team that works hard and has fun along the way.
- Growth Opportunities – We believe in helping our people grow. With extensive training and development, you’ll have plenty of opportunities to advance your career.
- Competitive Salary & Perks – We offer a competitive salary, benefits, and a positive workplace culture where your contributions are valued.
At Encore, we pride ourselves on delivering outstanding service and managing valuable residential estates with expertise and care. This is your opportunity to grow into a leadership role while making a real impact in the lives of our clients. For this role you would be required to be in the office 5 days a week and after the probationary period, 1 day working from home.
Property Administration Assistant employer: Encoreestates
Encore is an exceptional employer that prioritises a personal and thoughtful approach to residential property management. With a strong focus on employee growth, we offer extensive training and development opportunities, fostering a collaborative and fun work environment. Our commitment to outstanding service has earned us multiple Employer of the Year awards, making Encore a fantastic place to build a rewarding career in Property Management.
StudySmarter Expert Advice🤫
We think this is how you could land Property Administration Assistant
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Encoreestates.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Encoreestates? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Encoreestates's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Property Administration Assistant
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Property Administration Assistant role at Encoreestates, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Encoreestates
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Encoreestates operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Encoreestates. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Encoreestates.
