Join Our Team as a Concierge in London!
Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people's day-to-day lives? We're looking for a proactive Concierge to join our dynamic team in the heart of London.
If you’re committed to maintaining high standards and resolving issues efficiently, this role is perfect for you.
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Location: London, SW1V
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Annual Salary: £30,000
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Hours/Working Pattern: 4 on 4 off, 7pm-7am
What You'll Be Doing:
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Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.
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Problem-Solving: Address issues promptly, from maintenance to emergencies, and elevate concerns as needed.
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Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
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Parcel Management: Handle and record deliveries for residents ensuring a smooth communication and pick up.
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Maintain Presentation: Keep the concierge area and lobby looking presentable.
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Safety Checks: Looking out for H&S hazards on site patrol, Assist with fire alarm, emergency lighting, and smoke vent testing.
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Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience.
What You'll Bring:
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Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
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Excellent communication skills – both written and verbal.
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Health & safety qualifications are advantageous but not essential.
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A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.
Perks of Joining Us:
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24 Days Annual leave (Inclusive of Bank holidays)
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Cycle to Work Scheme
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MediCash
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SmartHealth – Online health services for you and your immediate family.
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Eye Care Vouchers to support your well-being.
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Perkbox Rewards to enjoy exclusive offers.
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Company Social Events
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Pension Plan
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Residential Front of House Night Concierge - London, SW1V employer: Encoreestates
Encore is an exceptional employer that values a balanced work-life dynamic, offering a hybrid model that allows for flexibility with two days in the office and one day on-site. Our collaborative work culture fosters professional growth, providing employees with opportunities to enhance their skills in estate management while delivering outstanding client experiences. Located in a vibrant area, we pride ourselves on our commitment to employee well-being and development, making Encore a rewarding place to build your career.
