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- Tasks: Support high-performing teams and ensure exceptional service across prestigious estates.
- Company: Join a dynamic operations team in a leading facilities management company.
- Benefits: Enjoy 23 days annual leave, health perks, and a vibrant company culture.
- Why this job: Make a real impact while developing your skills in a fast-paced environment.
- Qualifications: Health & Safety qualification and strong organisational skills are essential.
- Other info: Flexible working with opportunities for professional development and career growth.
The predicted salary is between 36000 - 50400 £ per year.
Join Our Team as an Assistant Operations Manager! Are you passionate about delivering exceptional service and supporting high-performing teams? Do you thrive in a dynamic environment where quality and compliance are key? We are looking for a proactive Assistant Operations Manager to join our growing team and help set the standard across a portfolio of prestigious residential estates.
The Operations team specialises in the management and provision of soft facilities services across a portfolio of highly prestigious residential and commercial estates. Operations provides operational and line management support for the site-based teams providing high-end residential services and compliance.
Location: London (Mixture of Office, Home and On-site working required)
Annual Salary: £36,000
Hours/Working Pattern: Monday to Thursday, 8:30am-5pm & Friday 8:30am-4:30pm (Other hours may be required dependent on the needs of the business)
What You’ll Be Doing:
- Support Leadership: Assist the Operations Manager in leading site-based teams, ensuring high standards and consistent service delivery across multiple estates.
- Operational Excellence: Help implement policies and procedures to maintain a 5-star approach, oversee rotas, and ensure compliance with health and safety standards.
- Financial Oversight: Support budget monitoring, cost control, and help achieve annual financial targets.
- Team Development: Assist with recruitment, training, and development of staff, conducting appraisals and fostering a culture of collaboration and continuous improvement.
- Client Relationships: Build strong relationships with stakeholders, handle queries and complaints professionally, and ensure service level agreements are met or exceeded.
- Mobilisation & Compliance: Help mobilise new sites, ensuring SOPs are implemented, equipment and systems are in place, and compliance is maintained.
- Continuous Improvement: Identify opportunities to enhance efficiency, service quality, and profitability through innovative solutions and best practices.
- Reporting & Analysis: Prepare and contribute to monthly reports demonstrating service performance, compliance, and budget control.
- Problem Solving: Act as a point of escalation for operational issues and assist in resolving challenges quickly and effectively.
- Continuous Professional Development: Willingness to undertake an IWFM (or equivalent) qualification and further qualifications to support the practical experiences that will be gained in the role.
What You’ll Bring:
- IOSH Managing Safely or similar Health & Safety qualification (required).
- Experience in facilities or operational management is desirable.
- Strong organisational, communication, and analytical skills.
- Proficiency in Microsoft Office (Excel essential); experience with FM software is desirable.
- A positive, can-do attitude and ability to adapt to changing priorities.
Perks of Joining Us:
- 23 Days Annual Leave + Birthday + Bank Holidays
- Cycle to Work Scheme
- MediCash
- SmartHealth – Online health services for you and your immediate family
- Eye Care Vouchers
- Perkbox Rewards
- Company Social Events
- Pension Plan
Assistant Operations Manager - London employer: Encoreestates
Contact Detail:
Encoreestates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Operations Manager - London
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how your passion for exceptional service aligns with our mission during the chat!
✨Tip Number 3
Practice your problem-solving skills! Think of examples from your past where you’ve tackled operational challenges. We love hearing about your innovative solutions.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in our minds and show us your enthusiasm for the role.
We think you need these skills to ace Assistant Operations Manager - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Assistant Operations Manager role. Highlight your experience in facilities management and any relevant qualifications, like IOSH Managing Safely, to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about delivering exceptional service and how your proactive approach can help our team maintain high standards across our prestigious estates.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled operational challenges in the past. We love candidates who can think on their feet and come up with innovative solutions to enhance service quality and efficiency.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Encoreestates
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Operations Manager. Familiarise yourself with the key tasks mentioned in the job description, such as supporting leadership and ensuring compliance. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've tackled operational challenges in the past. Think about times when you've improved service quality or resolved issues quickly. This will highlight your ability to think on your feet and contribute to continuous improvement.
✨Demonstrate Your Team Spirit
Since this role involves assisting with team development and fostering collaboration, be ready to share experiences where you've successfully worked within a team. Highlight your communication skills and how you've built strong relationships with colleagues or clients in previous roles.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the company's approach to operational excellence or how they measure success in their teams. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
