At a Glance
- Tasks: Deliver exceptional customer service and create a welcoming environment for residents.
- Company: Join a dynamic team in a super prime development in London.
- Benefits: Enjoy 28 days annual leave, health services, and exclusive perks.
- Other info: Opportunity to manage a team and grow in a luxury environment.
- Why this job: Make a real difference in people's lives while building strong relationships.
- Qualifications: Experience in concierge roles and excellent communication skills are essential.
The predicted salary is between 35000 - 40000 £ per year.
Join Our Team as a Head Concierge in London! Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people's day-to-day lives? We're looking for a proactive Head Concierge to join our dynamic team in a super prime development. If you’re committed to maintaining high standards in a high-end environment and resolving issues efficiently, this role is perfect for you.
Location: London, W11
Annual Salary: £35,000-£40,000 (Dependent on Experience)
Hours/Working Pattern: Monday to Friday, 8am-4pm
What You'll Be Doing:
- Exceptional Resident Experience: Deliver the highest standards of customer service, creating a welcoming, professional and personalised experience for our residents and their visitors.
- Relationship-Building: Build trusted relationships with residents through excellent communication, discretion, attentiveness and a proactive approach to service.
- Problem-Solving: Address issues promptly, from maintenance emergencies to resident issues, and escalated concerns as needed.
- Building Management: Supporting the Building manager with duties as and when required as well as being the senior member of staff on site in their absence.
- Team Management: Responsible for supporting, overseeing and managing the work of the Concierge, Maintenance, Cleaners and other on-site staff/contractors.
- Parcel Management: Handle and record deliveries for residents ensuring smooth communication and pick up.
- Maintain Presentation: Keep the concierge area and lobby looking presentable.
- Safety Checks & Security: Looking out for H&S hazards on site patrol, assist with fire alarm, emergency lighting, and smoke vent testing. Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
- Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience.
What You'll Bring:
- Experience as a Head Concierge (or equivalent) in the residential industry is highly advantageous but experience as a Concierge in the residential property industry is essential.
- Experience in a Luxury Hotel/Residential Development is advantageous but not essential.
- Excellent communication skills – both written and verbal.
- Health & safety qualifications are advantageous but not essential.
- A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.
Perks of Joining Us:
- 28 Days Annual leave (Inclusive of Bank holidays)
- Cycle to Work Scheme
- MediCash SmartHealth – Online health services for you and your immediate family.
- Eye Care Vouchers to support your well-being.
- Perkbox Rewards to enjoy exclusive offers.
- Company Social Events
- Pension Plan
Head Concierge - London, W11 employer: Encoreestates
Join our vibrant team as a Head Concierge in the heart of London, where we pride ourselves on delivering exceptional customer service in a luxurious environment. With a strong focus on employee well-being, we offer generous benefits including 28 days of annual leave, health services for you and your family, and opportunities for professional growth within a supportive work culture. Experience the unique advantage of working in a super prime development, where your contributions truly make a difference in residents' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Head Concierge - London, W11
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Encoreestates. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Encoreestates
Don't be shy about reaching out to Encoreestates directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head Concierge - London, W11
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Encoreestates and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Encoreestates
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
