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For Companies At a Glance
- Tasks: Manage residential properties with a focus on customer care and seamless operations.
- Company: Encore, a leading residential property management company with a supportive culture.
- Benefits: Competitive salary, hybrid working model, and opportunities for career growth.
- Why this job: Join a fun team dedicated to making a real difference in people's lives.
- Qualifications: Degree or equivalent, TPI Part 1 certification, and 5+ years in property management.
- Other info: Enjoy a dynamic work environment with a strong emphasis on teamwork and communication.
The predicted salary is between 36000 - 60000 £ per year.
Overview
At Encore, we’re here to make residential property management feel personal, thoughtful, and seamless. Since we opened our doors in 2004, our mission has been simple: to deliver an outstanding experience for every customer, with genuine care at the heart of everything we do. We don’t just look after buildings, we look after the people who call them home, treating each property as if it were our own.
The Encore culture not only attracts the brightest talent, but also industry recognition as we\’ve been awarded Employer of the Year on many of occasions. Our ambition is to be regarded as the most professional managing agent in the country – with a team of exceptional people who are energised by what they do. Were all about communication, collaboration, teamwork – and having fun while we work. By creating an inviting environment for our people to be inspired, learn and flourish can make all the difference.
Responsibilities
- Milestone Management: Ensure cyclical tasks and reactive works are completed on time and achieve KPI targets.
- Financial Oversight: Prepare and manage annual budgets, generate purchase orders, and monitor income and expenditure for financial health.
- Maintenance Management: Implement and oversee planned maintenance schedules, conduct site inspections, and ensure timely resolution of maintenance issues.
- Customer Service Excellence: Maintain strong client relationships, lead meetings, and resolve resident inquiries and complaints with professionalism and diplomacy.
Qualifications
- A degree or equivalent education, with TPI Part 1 certification essential.
- 5+ years of relevant management experience, ideally in estate or property management.
- Strong financial acumen, including budget management and cost control.
- Excellent communication and interpersonal skills, with a focus on customer satisfaction.
Why Work with Us?
- Great Team Environment: You’ll be part of a friendly, supportive team that works hard and has fun along the way.
- Growth Opportunities: We believe in helping our people grow. With extensive training and development, you’ll have plenty of opportunities to advance your career.
- Competitive Salary & Perks: We offer a competitive salary, benefits, and a positive workplace culture where your contributions are valued.
Encore operate a hybrid working model; for this role the requirement is 2 days in the office, 2 days from home and 1 day on site.
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Estate Manager Estate Management · Cambridge · employer: Encoreestates
Contact Detail:
Encoreestates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estate Manager Estate Management · Cambridge ·
✨Tip Number 1
Network like a pro! Reach out to people in the property management field, attend industry events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get an interview, let your genuine self shine through. Remember, Encore values communication and teamwork, so be sure to highlight your collaborative spirit and how you can contribute to their fun and supportive culture.
✨Tip Number 3
Prepare for those tricky questions! Research common interview questions for estate management roles and practice your responses. Think about how your experience aligns with Encore's mission of delivering outstanding customer experiences and managing properties with care.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. This not only shows your enthusiasm for the role but also reinforces your commitment to being part of the Encore team.
We think you need these skills to ace Estate Manager Estate Management · Cambridge ·
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for property management and how you connect with people.
Tailor Your Application: Make sure to customise your application for the Estate Manager role. Highlight your relevant experience and skills that align with our mission of delivering outstanding customer experiences. We love seeing how you fit into our culture!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Encore!
How to prepare for a job interview at Encoreestates
✨Know Your Stuff
Make sure you understand the ins and outs of estate management. Brush up on your knowledge about financial oversight, maintenance management, and customer service excellence. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your management experience, especially in property management. Talk about how you've handled budgets, resolved resident complaints, or improved team collaboration. Real-life stories resonate well with interviewers.
✨Emphasise Communication Skills
Since Encore values communication and teamwork, be ready to demonstrate your interpersonal skills. Think of instances where you successfully led meetings or resolved conflicts. This will help illustrate that you can maintain strong client relationships.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, growth opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
