Estate Manager

At Encore, we’re here to make residential property management feel personal, thoughtful, and seamless. Since we opened our doors in 2004, our mission has been simple: to deliver an outstanding experience for every customer, with genuine care at the heart of everything we do. We don’t just look after buildings, we look after the people who call them home, treating each property as if it were our own. The Encore culture not only attracts the brightest talent, but also industry recognition as we’ve been awarded Employer of the Year on many occasions. Our ambition is to be regarded as the most professional managing agent in the country - with a team of exceptional people who are energised by what they do. We’re all about communication, collaboration, teamwork – and having fun while we work. By creating an inviting environment for our people to be inspired, learn and flourish can make all the difference.

The Role

We are looking for an exceptional Estate Manager to take ownership of a prestigious portfolio of residential developments. This is a career-defining opportunity to operate at the forefront of luxury property management, where your expertise will directly influence the quality, reputation, and experience of each estate under your care. In this role, you will orchestrate all aspects of estate operations with precision, from financial ownership and strategic planning to the seamless coordination of maintenance and services. Acting as a trusted advisor to clients and a visible presence across your portfolio, you will build enduring relationships while upholding the highest standards of presentation, service, and performance. This role requires a professional with a meticulous eye for detail, a passion for excellence, and the ability to anticipate and exceed expectations—delivering a level of service that is not only efficient, but truly exceptional.

What You’ll Do:

• Milestone Management: Ensure cyclical tasks and reactive works are completed on time and achieve Key Performance Indicator (KPI) targets.
• Financial Oversight: Prepare and manage annual budgets, generate purchase orders, and monitor income and expenditure for financial health.
• Maintenance Management: Implement and oversee planned maintenance schedules, conduct site inspections, and ensure timely resolution of maintenance issues.
• Customer Service Excellence: Maintain strong client relationships, lead meetings, and resolve resident inquiries and complaints with professionalism and diplomacy.

What You’ll Bring:

• A degree or equivalent education, with TPI Part 1 certification essential.
• 5+ years of relevant management experience, ideally in estate or property management.
• Strong financial acumen, including budget management and cost control.
• Excellent communication and interpersonal skills, with a focus on customer satisfaction.

Why Work with Us?:

• Great Team Environment: You’ll be part of a friendly, supportive team that works hard and has fun along the way.
• Growth Opportunities: We believe in helping our people grow. With extensive training and development, you’ll have plenty of opportunities to advance your career.
• Competitive Salary & Perks: We offer a competitive salary, benefits, and a positive workplace culture where your contributions are valued.

At Encore, we pride ourselves on delivering outstanding service and managing valuable residential estates with expertise and care. This is your opportunity to grow into a leadership role while making a real impact in the lives of our clients. Encore operate a hybrid working model - for this role the requirement is 2 days on site, 1 day in the London office and 2 days working from home.