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- Tasks: Lead a dynamic team to manage residential estates and deliver exceptional service.
- Company: Encore, a top-rated property management company with a personal touch.
- Benefits: Competitive salary, growth opportunities, and a fun, supportive team environment.
- Other info: Enjoy a hybrid working model with a balance of office and remote work.
- Why this job: Make a real difference in people's lives while advancing your career.
- Qualifications: Degree preferred, with 8+ years of management experience in property or surveying.
The predicted salary is between 50000 - 60000 £ per year.
At Encore, we’re here to make residential property management feel personal, thoughtful, and seamless. Since we opened our doors in 2004, our mission has been simple: to deliver an outstanding experience for every customer, with genuine care at the heart of everything we do. We don’t just look after buildings, we look after the people who call them home, treating each property as if it were our own. The Encore culture not only attracts the brightest talent, but also industry recognition as we've been awarded Employer of the Year on many occasions. Our ambition is to be regarded as the most professional managing agent in the country - with a team of exceptional people who are energised by what they do. We’re all about communication, collaboration, teamwork – and having fun while we work. By creating an inviting environment for our people to be inspired, learn and flourish can make all the difference.
The Estate Management – Team Lead is a pivotal role within our company. You will be responsible for coordinating all of the resources (internal & external) to effectively oversee the team’s portfolio of residential estates and deliver outstanding service to our customers. You will be communicating with key stakeholders and managing, supporting, motivating and leading the team to success.
Qualifications
- Degree preferable. A good standard of education is essential.
- MIRPM qualification required.
- Other property qualifications (eg. RICS) are desirable.
Experience
- 8 years+ relevant management experience.
- While a background in estate management is desirable, your experience could be in surveying or property management.
- Strong experience of budget management, financial control and delivering cost-efficiency.
- Knowledge of relevant legislation (eg. Landlord & Tenant Act, RICS Code etc).
- Detailed working knowledge of building management, systems maintenance and repair projects.
- Customer relationship management.
Skills
- Excellent time management, prioritisation, delegation and project management skills.
- Excellent numeracy/analytical skills and competency in dealing with financial information.
- Excellent communication skills – letter writing and the written and verbal presentation of information.
- Excellent computer skills – knowledge of Qube would be an advantage. Proficient in all Microsoft programmes and competent in mail merging.
- Excellent people skills – an ability to adapt your style as required.
- Excellent commercial skills – demonstrate a savviness and awareness of commercial reality.
Why Work with Us?
- Great Team Environment: You’ll be part of a friendly, supportive team that works hard and has fun along the way.
- Growth Opportunities: We believe in helping our people grow. With extensive training and development, you’ll have plenty of opportunities to advance your career.
- Competitive Salary & Perks: We offer a competitive salary, benefits, and a positive workplace culture where your contributions are valued.
We operate a hybrid working model at Encore with 3 days in our London office and 2 days working from home.
Estate Management Team Lead employer: Encoreestates
Contact Detail:
Encoreestates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estate Management Team Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching Encore's culture and values. Show us how your experience aligns with our mission of delivering outstanding customer service and making property management personal. We love seeing candidates who resonate with our ethos!
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of stakeholder interaction, being able to articulate your thoughts clearly and confidently will set you apart. Consider mock interviews or even chatting with friends to refine your delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at Encore. Let’s make property management fun together!
We think you need these skills to ace Estate Management Team Lead
Some tips for your application 🫡
Show Your Passion for Property Management: When writing your application, let us see your enthusiasm for residential property management. Share experiences that highlight your commitment to delivering outstanding service and how you treat properties with care, just like we do at Encore.
Tailor Your CV and Cover Letter: Make sure your CV and cover letter are tailored to the Estate Management Team Lead role. Highlight relevant experience, especially in budget management and team leadership, and don’t forget to mention any qualifications like MIRPM or RICS that make you stand out.
Be Clear and Concise: We appreciate clarity! Use straightforward language and structure your application well. This shows off your excellent communication skills, which are key for this role. Remember, less is often more!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Encoreestates
✨Know Your Stuff
Make sure you brush up on your knowledge of property management and relevant legislation like the Landlord & Tenant Act. Being able to discuss these topics confidently will show that you're serious about the role and understand the industry.
✨Showcase Your Leadership Skills
As a Team Lead, you'll need to demonstrate your ability to motivate and support a team. Prepare examples from your past experience where you've successfully led a team or managed a project, highlighting your communication and delegation skills.
✨Be Financially Savvy
Since budget management is key in this role, be ready to discuss your experience with financial control and delivering cost-efficiency. Bring specific examples of how you've managed budgets in the past and any tools or software you've used, like Qube.
✨Cultural Fit Matters
Encore values teamwork and a positive work environment, so be sure to convey your enthusiasm for collaboration and fun at work. Share stories that reflect your ability to work well in a team and how you contribute to a positive workplace culture.