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For Companies At a Glance
- Tasks: Welcome residents, solve problems, and ensure safety in a vibrant London setting.
- Company: Join a dynamic team dedicated to outstanding customer service.
- Benefits: Enjoy 24 days annual leave, health perks, and exclusive rewards.
- Why this job: Make a real difference in people's lives while working in the heart of London.
- Qualifications: Customer service experience is valued; strong communication skills are a must.
- Other info: Flexible 4 on 4 off schedule with great career growth opportunities.
The predicted salary is between 30000 - 32000 £ per year.
Join Our Team as a Concierge in London! Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people's day-to-day lives? We're looking for a proactive Concierge to join our dynamic team in the heart of London.
Location: SE1
Annual Salary: £30,000-£32,000
Hours/Working Pattern: 4 on 4 off, 7am-7pm
What You'll Be Doing:
- Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.
- Problem-Solving: Address issues promptly, from maintenance to emergencies, and elevate concerns as needed.
- Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
- Parcel Management: Handle and record deliveries for residents ensuring smooth communication and pick up.
- Maintain Presentation: Keep the concierge area and lobby looking presentable.
- Safety Checks: Look out for H&S hazards on site patrol, assist with fire alarm, emergency lighting, and smoke vent testing.
- Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience.
What You'll Bring:
- Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
- Excellent communication skills – both written and verbal.
- Health & safety qualifications are advantageous but not essential.
- A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.
Perks of Joining Us:
- 24 Days Annual leave (Inclusive of Bank holidays)
- Cycle to Work Scheme
- MediCash
- SmartHealth – Online health services for you and your immediate family.
- Eye Care Vouchers to support your well-being.
- Perkbox Rewards to enjoy exclusive offers.
- Company Social Events
- Pension Plan
Day Concierge - London, SE1 employer: Encoreestates
Contact Detail:
Encoreestates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Day Concierge - London, SE1
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might know someone in the hospitality industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Show up in person! If you’re eyeing a specific location, pop by and introduce yourself. A friendly face can leave a lasting impression, and you might even get a chance to chat with the hiring manager.
✨Tip Number 3
Be proactive! Follow up on your applications with a quick email or call. It shows your enthusiasm for the role and keeps you on their radar. Just make sure to keep it polite and professional!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate!
We think you need these skills to ace Day Concierge - London, SE1
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service right from the start! In your application, share specific examples of how you've made a difference in people's lives. This will help us understand your commitment to delivering outstanding service.
Tailor Your Application: Make sure to customise your CV and cover letter for the Concierge role. Highlight relevant experience and skills that match what we're looking for, like problem-solving and communication. A tailored application shows us you’re genuinely interested!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that are easy to read, so make sure your key points stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Encoreestates
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Concierge. Familiarise yourself with the key tasks like greeting residents, handling queries, and maintaining safety standards. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about outstanding customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think of specific situations where you resolved issues or made someone's day better – this will show you're a perfect fit for the team.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you handle challenges. Think of scenarios where you've had to think on your feet, whether it was dealing with maintenance requests or emergency situations. Highlighting your proactive approach will impress the interviewers.
✨Research the Local Area
As a Concierge, local knowledge is key! Brush up on popular spots, restaurants, and services in the SE1 area. Being able to offer recommendations during your interview will show that you're not just interested in the job, but also in enhancing residents' experiences.
