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- Tasks: Deliver exceptional front-of-house service and manage resident queries in a luxury setting.
- Company: Join a prestigious residential development in Cambridge, known for its high standards.
- Benefits: Enjoy 20 days annual leave, health perks, and exclusive rewards.
- Why this job: Be part of a dedicated team in a vibrant community with opportunities for personal growth.
- Qualifications: Experience in high-end residential or luxury hotels is essential; must be a confident communicator.
- Other info: Flexible hours with a weekly rota and training provided for Pool Responder certification.
The predicted salary is between 22000 - 29000 £ per year.
We are seeking a professional and customer-focused Porter/Concierge to join a prestigious residential development in Cambridge. This is a fantastic opportunity for someone with high-end residential or luxury hotel experience to become a key part of a team committed to delivering exceptional service standards.
Location: Cambridge, CB5
Hours: Monday to Friday: 7am-3pm or 2pm-10pm (Weekly Rota)
Salary: £25,570
Key Responsibilities:
- Provide a warm, welcoming, and professional front-of-house service to residents and visitors.
- Respond promptly and efficiently to resident queries, maintenance requests, and complaints—escalating to the Building or Estate Manager as needed.
- Monitor and manage parcel deliveries, ensuring residents are promptly notified.
- Maintain security protocols by conducting regular site patrols, monitoring CCTV, and verifying IDs of visitors and contractors.
- Keep all communal areas, particularly the concierge desk and front lobby, clean and presentable at all times.
- Assist with routine system testing including fire alarms and emergency lighting.
- Offer residents local area information and recommendations.
- Train and become certified as a Pool Responder to support the safe operation of on-site leisure facilities.
About You:
- Previous experience in a high-end residential development or 4/5-star hotel is essential.
- Confident communicator with excellent written and verbal skills.
- Professional, proactive, and committed to delivering a high standard of service.
- Attention to detail with a strong sense of responsibility.
- Health & Safety awareness (qualifications advantageous).
- Must be able to swim (Pool Responder training will be provided).
Benefits:
- 20 Days Annual Leave + Bank Holidays + Your Birthday Off.
- Cycle to Work Scheme.
- MediCash.
- SmartHealth – Online health services for you and your immediate family.
- Eye Care Vouchers to support your well-being.
- Perkbox Rewards to enjoy exclusive offers.
- Company Social Events.
- Pension Plan.
Concierge - Cambridge Operations - Site Based · Cambridge employer: Encoreestates
Contact Detail:
Encoreestates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge - Cambridge Operations - Site Based · Cambridge
✨Tip Number 1
Familiarise yourself with the local area around Cambridge. Being knowledgeable about local amenities, attractions, and services will help you provide valuable recommendations to residents and visitors, showcasing your commitment to exceptional service.
✨Tip Number 2
Highlight your customer service skills in conversations. When networking or during interviews, share specific examples of how you've gone above and beyond for customers in previous roles, especially in high-end environments.
✨Tip Number 3
Demonstrate your attention to detail by preparing questions about the role and the property. This shows your genuine interest and helps you stand out as a candidate who is proactive and engaged.
✨Tip Number 4
If you have any relevant certifications, such as Health & Safety qualifications, be sure to mention them during discussions. This can set you apart from other candidates and show your commitment to maintaining high standards.
We think you need these skills to ace Concierge - Cambridge Operations - Site Based · Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in high-end residential or luxury hotel settings. Emphasise your customer service skills and any specific responsibilities that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional service. Mention specific examples from your previous roles that demonstrate your ability to handle resident queries and maintain high standards.
Highlight Relevant Skills: In your application, focus on key skills such as communication, attention to detail, and health & safety awareness. If you have any certifications or training related to these areas, be sure to include them.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for this role.
How to prepare for a job interview at Encoreestates
✨Showcase Your Customer Service Skills
As a Porter/Concierge, your ability to provide exceptional customer service is crucial. Prepare examples from your previous roles in high-end residential or luxury hotels where you went above and beyond for guests or residents.
✨Demonstrate Attention to Detail
This role requires a keen eye for detail, especially when maintaining communal areas and managing security protocols. Be ready to discuss how you've ensured high standards in your past positions, perhaps by sharing specific instances where your attention to detail made a difference.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle resident queries or complaints. Think of scenarios where you successfully resolved issues and be prepared to explain your thought process during those situations.
✨Familiarise Yourself with the Local Area
Since part of your role involves providing local area information, do some research on Cambridge. Be ready to share recommendations for restaurants, attractions, and services that residents might find useful, showcasing your knowledge and commitment to their experience.
