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- Tasks: Manage client accounts, prepare budgets, and ensure accurate billing for residential properties.
- Company: Encore is a leading residential property management company focused on exceptional customer experiences since 2004.
- Benefits: Enjoy a hybrid working model, competitive salary, and a supportive team environment with growth opportunities.
- Why this job: Join a fun, collaborative culture where your contributions matter and you can grow your career.
- Qualifications: 5+ years of accounts experience; service charge accounting knowledge is a plus but not essential.
- Other info: Flexible remote working options available for the right candidate.
The predicted salary is between 36000 - 60000 £ per year.
At Encore, we’re here to make residential property management feel personal, thoughtful, and seamless. Since we opened our doors in 2004, our mission has been simple: to deliver an outstanding experience for every customer, with genuine care at the heart of everything we do. We don’t just look after buildings, we look after the people who call them home, treating each property as if it were our own.
The Encore culture not only attracts the brightest talent, but also industry recognition as we\’ve been awarded Employer of the Year on many of occasions. Our ambition is to be regarded as the most professional managing agent in the country – with a team of exceptional people who are energised by what they do. Were all about communication, collaboration, teamwork – and having fun while we work. By creating an inviting environment for our people to be inspired, learn and flourish can make all the difference.
The role
The Client Accountant is responsible for the effective client accounting of a portfolio of managed estates, including residential, commercial and those which are phased in their management. The role forms a vital part of the team, working closely with the Estate Management and Business Development teams and will also require regular interaction with external accountants plus some client correspondence.
What you’ll do
In all areas, you will need to ensure that company policies and procedures are consistently applied to the required standards, delivering on time and with a high degree of accuracy. Duties include but are not limited to:
- Ensure annual service charge budgets are accurate and loaded correctly with correct apportionments
- Periodic billing of service charges, ground rent and other charges to leaseholders
- Prepare end of year service charge accounts within agreed timeframe, before submitting to external Accountants for review
- Monthly bank reconciliations for client estates
- Produce quarterly management reports, for review with Estate Managers and clients. Analyse the expenditure v budget, arrears and cash flow position, producing a summary report
- Monitor the general health and correctness of the service charge accounts associated with your portfolio, supporting Estate Managers with relevant information
- Utilities and insurance recharging to leaseholders
- Monitoring the CHP Billing process, ensuring all fees raised accurately and on time
- Raise void service charges to developers
- Manage and record completion cheques from new lessees
- Reconcile opening balances for estates handed over from other agents
- Corporation tax administration
- Report monthly Client Accounting KPIs to the Finance Team
- Fee Reconciliation between the Finance Team and Qube
- Answer leaseholder / client enquiries in a timely fashion
- Handle referred leaseholder service charge queries to resolution via either telephone or e-mail, or escalate to relevant Estate Manager
- Following up actions from AGM Minutes and directors’ meetings
- Assist the Client Accounting & Finance teams with day to day / adhoc duties
What you’ll bring
Qualifications
- 5+ years of accounts experience
- Experience in service charge client accounting is desirable but not essential
- Experience with Qube software is desirable but not essential
Skills
- Excellent time management, prioritisation, and diary management
- Excellent numeracy/analytical skills and competency in dealing with financial information
- Excellent communication skills – letter writing and the written and verbal presentation of information
- Excellent computer skills – Proficient in all Microsoft programmes, particularly Excel, and competent in mail merging.
- Excellent Team Working – Ability to build working relationships with employees across the organisation.
Why Work with Us?:
- Great Team Environment: You’ll be part of a friendly, supportive team that works hard and has fun along the way.
- Growth Opportunities: We believe in helping our people grow. With extensive training and development, you’ll have plenty of opportunities to advance your career.
- Competitive Salary & Perks: We offer a competitive salary, benefits, and a positive workplace culture where your contributions are valued.
Encore operate a hybrid working model, for this role the requirement is 2 days in the office, 3 days at home. For the right candidate we could offer a more remote working set up.
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Client Accountant Service Charge Accounts · Cambridge · employer: Encoreestates
Contact Detail:
Encoreestates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Accountant Service Charge Accounts · Cambridge ·
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Client Accountant at Encore. Understanding their focus on service charge accounts and the importance of accuracy in financial reporting will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees of Encore, especially those in finance or property management roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Brush up on your skills with Qube software and Excel, as these are mentioned as desirable. Being able to discuss your proficiency in these tools will show that you're ready to hit the ground running.
✨Tip Number 4
Prepare examples of how you've successfully managed client accounts or resolved financial discrepancies in the past. This will help you illustrate your problem-solving abilities and attention to detail, which are crucial for this role.
We think you need these skills to ace Client Accountant Service Charge Accounts · Cambridge ·
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client accounting and property management. Emphasise any specific skills related to service charge accounts and your familiarity with financial software like Qube.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of Encore's mission and values. Mention how your background aligns with their focus on customer care and teamwork, and express your enthusiasm for the role.
Showcase Your Skills: In your application, clearly demonstrate your analytical skills and attention to detail. Provide examples of how you've successfully managed budgets or reconciled accounts in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is crucial for this role.
How to prepare for a job interview at Encoreestates
✨Understand the Company Culture
Before your interview, take some time to research Encore's culture and values. They emphasise personal care and teamwork, so be prepared to discuss how you align with these principles and how you can contribute to a positive work environment.
✨Showcase Your Financial Skills
As a Client Accountant, you'll need strong numeracy and analytical skills. Be ready to provide examples of your experience with financial information, budgeting, and reporting. If you have experience with Qube software, mention it, as it's desirable for this role.
✨Prepare for Client Interaction Scenarios
Since the role involves regular communication with clients and leaseholders, think of examples where you've successfully handled client queries or resolved issues. Highlight your excellent communication skills and ability to build relationships.
✨Demonstrate Time Management Abilities
The job requires excellent time management and prioritisation skills. Prepare to discuss how you manage multiple tasks and deadlines effectively, especially in a fast-paced environment like property management.
