Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client accounts, prepare budgets, and ensure accurate billing for residential properties.
- Company: Encore is a leading residential property management company focused on exceptional customer care since 2004.
- Benefits: Enjoy a hybrid working model, competitive salary, and opportunities for growth and development.
- Why this job: Join a fun, supportive team dedicated to making a positive impact in property management.
- Qualifications: 5+ years of accounts experience; service charge accounting knowledge is a plus.
- Other info: Flexible remote working options available for the right candidate.
The predicted salary is between 36000 - 60000 £ per year.
At Encore, we’re here to make residential property management feel personal, thoughtful, and seamless. Since we opened our doors in 2004, our mission has been simple: to deliver an outstanding experience for every customer, with genuine care at the heart of everything we do. We don’t just look after buildings, we look after the people who call them home, treating each property as if it were our own.
The Encore culture not only attracts the brightest talent, but also industry recognition as we\’ve been awarded Employer of the Year on many of occasions. Our ambition is to be regarded as the most professional managing agent in the country – with a team of exceptional people who are energised by what they do. Were all about communication, collaboration, teamwork – and having fun while we work. By creating an inviting environment for our people to be inspired, learn and flourish can make all the difference.
The role
The Client Accountant is responsible for the effective client accounting of a portfolio of managed estates, including residential, commercial and those which are phased in their management. The role forms a vital part of the team, working closely with the Estate Management and Business Development teams and will also require regular interaction with external accountants plus some client correspondence.
What you’ll do
In all areas, you will need to ensure that company policies and procedures are consistently applied to the required standards, delivering on time and with a high degree of accuracy. Duties include but are not limited to:
- Ensure annual service charge budgets are accurate and loaded correctly with correct apportionments
- Periodic billing of service charges, ground rent and other charges to leaseholders
- Prepare end of year service charge accounts within agreed timeframe, before submitting to external Accountants for review
- Monthly bank reconciliations for client estates
- Produce quarterly management reports, for review with Estate Managers and clients. Analyse the expenditure v budget, arrears and cash flow position, producing a summary report
- Monitor the general health and correctness of the service charge accounts associated with your portfolio, supporting Estate Managers with relevant information
- Utilities and insurance recharging to leaseholders
- Monitoring the CHP Billing process, ensuring all fees raised accurately and on time
- Raise void service charges to developers
- Manage and record completion cheques from new lessees
- Reconcile opening balances for estates handed over from other agents
- Corporation tax administration
- Report monthly Client Accounting KPIs to the Finance Team
- Fee Reconciliation between the Finance Team and Qube
- Answer leaseholder / client enquiries in a timely fashion
- Handle referred leaseholder service charge queries to resolution via either telephone or e-mail, or escalate to relevant Estate Manager
- Following up actions from AGM Minutes and directors’ meetings
- Assist the Client Accounting & Finance teams with day to day / adhoc duties
What you’ll bring
Qualifications
- 5+ years of accounts experience
- Experience in service charge client accounting is desirable but not essential
- Experience with Qube software is desirable but not essential
Skills
- Excellent time management, prioritisation, and diary management
- Excellent numeracy/analytical skills and competency in dealing with financial information
- Excellent communication skills – letter writing and the written and verbal presentation of information
- Excellent computer skills – Proficient in all Microsoft programmes, particularly Excel, and competent in mail merging.
- Excellent Team Working – Ability to build working relationships with employees across the organisation.
Why Work with Us?:
- Great Team Environment: You’ll be part of a friendly, supportive team that works hard and has fun along the way.
- Growth Opportunities: We believe in helping our people grow. With extensive training and development, you’ll have plenty of opportunities to advance your career.
- Competitive Salary & Perks: We offer a competitive salary, benefits, and a positive workplace culture where your contributions are valued.
Encore operate a hybrid working model, for this role the requirement is 2 days in the office, 3 days at home. For the right candidate we could offer a more remote working set up.
#J-18808-Ljbffr
Client Accountant Service Charge Accounts · Cambridge · employer: Encoreestates
Contact Detail:
Encoreestates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Accountant Service Charge Accounts · Cambridge ·
✨Tip Number 1
Familiarise yourself with the specific software mentioned in the job description, such as Qube. Even if you don't have direct experience, showing that you've taken the initiative to learn about it can set you apart from other candidates.
✨Tip Number 2
Highlight your communication skills during any interactions with the company. Since the role involves regular correspondence with clients and team members, demonstrating your ability to communicate effectively can make a strong impression.
✨Tip Number 3
Research Encore's company culture and values. Understanding their mission to provide a personal and thoughtful service will help you align your responses and show that you're a good fit for their team-oriented environment.
✨Tip Number 4
Prepare to discuss your experience with financial information and reporting. Be ready to share examples of how you've managed budgets or reconciled accounts in previous roles, as this is crucial for the Client Accountant position.
We think you need these skills to ace Client Accountant Service Charge Accounts · Cambridge ·
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client accounting and property management. Emphasise any specific skills related to service charge accounts and your familiarity with financial software, especially if you have experience with Qube.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of Encore's mission and values. Mention how your background aligns with their focus on customer care and teamwork, and provide examples of how you've contributed positively in previous roles.
Showcase Your Communication Skills: Since the role requires excellent communication skills, include examples in your application that demonstrate your ability to handle client correspondence effectively. Highlight any experience you have in writing reports or managing client queries.
Highlight Team Collaboration: Encore values teamwork, so be sure to mention instances where you've successfully collaborated with others. Discuss how you’ve built relationships within teams and contributed to a positive work environment.
How to prepare for a job interview at Encoreestates
✨Know Your Numbers
As a Client Accountant, you'll be dealing with financial information daily. Brush up on your numeracy and analytical skills before the interview. Be prepared to discuss how you've managed budgets or reconciled accounts in previous roles.
✨Familiarise Yourself with Qube Software
While experience with Qube software is desirable but not essential, having a basic understanding of it can set you apart. If you have time, explore online resources or tutorials to get a feel for the software's functionalities.
✨Demonstrate Team Spirit
Encore values teamwork and collaboration. Think of examples from your past experiences where you successfully worked within a team. Be ready to share how you contributed to team goals and supported your colleagues.
✨Prepare for Client Interactions
Since the role involves regular communication with clients and leaseholders, prepare to discuss how you handle client queries and maintain professional relationships. Consider sharing specific instances where you resolved issues effectively.
