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- Tasks: Deliver exceptional customer service and manage data efficiently.
- Company: Join a dynamic team in Brentford focused on excellence.
- Benefits: 20 days leave, health services, rewards, and social events.
- Why this job: Make a real impact while developing your organisational skills.
- Qualifications: Strong communication and organisational skills; admin experience is a plus.
- Other info: Great career growth opportunities in a supportive environment.
The predicted salary is between 28000 - 42000 £ per year.
Join our Team as an Estate Administrator! Are you highly organised and passionate about delivering exceptional customer service? Do you thrive in a role where attention to detail and efficiency make a real impact? We’re looking for a proactive Development Administrator to join our team on site and help keep everything running smoothly. If you’re committed to maintaining high standards, supporting processes, and ensuring compliance, this role is perfect for you.
Location: Brentford, TW8
Annual Salary: £35,000
Hours/Working Pattern: 8:30am-5pm
What You'll Be Doing:
- Customer Service Excellence: Provide frontline communication via phone, email, and correspondence. Respond promptly and professionally to enquiries, following company protocols. Take ownership of tasks, ensuring issues are resolved and followed through. Prepare and send letters, notices, and mass mailings to residents and leaseholders.
- Data & Systems Management: Keep our database and online portal accurate and up-to-date. Manage hard and soft copy files, ensuring everything is scanned, tagged, and filed correctly.
- Compliance & KPI Monitoring: Support the Development Manager in achieving Key Performance Indicators. Ensure company policies and procedures are consistently applied.
- Maintenance Coordination: Communicate with contractors for reactive maintenance and raise purchase orders. Monitor service delivery and follow up on overdue tasks. Assist with Health & Safety actions to ensure timely completion.
What You'll Bring:
- Strong organisational skills and attention to detail.
- Excellent communication skills – both written and verbal.
- Ability to manage multiple tasks and prioritise effectively.
- Previous experience in administration or property management is a plus.
Perks of Joining Us:
- 20 Days Annual Leave + Bank Holidays + Birthday
- Cycle to Work Scheme
- MediCash SmartHealth – Online health services for you and your immediate family
- Eye Care Vouchers
- Perkbox Rewards
- Company Social Events
- Pension Plan
Estate Administrator - Brentford, TW8 employer: Encoreestates
Contact Detail:
Encoreestates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estate Administrator - Brentford, TW8
✨Tip Number 1
Get to know the company! Research their values and recent projects. When you walk into that interview, you want to show them you’re not just another candidate – you’re genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly. Role-play with a friend or family member to get comfortable with common interview questions.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you’ve managed multiple tasks in the past. Whether it’s a project at work or a personal endeavour, having real-life stories will help you stand out.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Estate Administrator - Brentford, TW8
Some tips for your application 🫡
Show Off Your Organisational Skills: Make sure to highlight your organisational skills in your application. We want to see how you manage tasks and keep everything running smoothly, just like we do at StudySmarter!
Communicate Clearly: Since communication is key in this role, ensure your written application is clear and professional. Use proper grammar and structure to show us you can handle frontline communication with ease.
Tailor Your Application: Don’t just send a generic application! Tailor it to the Estate Administrator role by mentioning relevant experiences and skills that match what we’re looking for. This shows us you’re genuinely interested in joining our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Encoreestates
✨Show Off Your Organisational Skills
As an Estate Administrator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects. This will demonstrate your ability to handle the demands of the role and keep everything running smoothly.
✨Master Customer Service Scenarios
Since customer service excellence is a big part of the job, think about times when you provided outstanding service. Be ready to discuss how you handled difficult situations or resolved issues promptly. This shows that you can take ownership and follow through on tasks.
✨Know Your Compliance Basics
Familiarise yourself with basic compliance and KPI concepts relevant to property management. Being able to discuss how you would ensure company policies are applied consistently will impress the interviewers and show your commitment to maintaining high standards.
✨Prepare for Practical Questions
Expect questions about data management and maintenance coordination. Think about how you would keep databases accurate and how you would communicate with contractors. Having specific strategies in mind will help you stand out as a proactive candidate.
