Assistant Property Manager

The Role

As an Assistant Property Manager, you will be a key member of our Estate Management team, helping to ensure that our communities are well-maintained and efficiently run. You will support day-to-day operations by engaging with residents, coordinating maintenance and repair efforts, and maintaining accurate records and systems. Your role will contribute directly to creating a positive experience for our clients.

This role comes with fantastic career growth opportunities, including the chance to step into a Property Manager position within our team in just 12 to 18 months.

What You’ll Be Doing

• Customer Service Be the first point of contact for residents, handling queries, resolving issues, and keeping communication clear, friendly, and professional.
• Data Management Keep our property management system (Qube) fully up-to-date, ensuring all information is accurate and organized.
• Maintenance Coordinator When something needs fixing, you’re the one to make it happen. Liaise with contractors, manage works orders, and ensure everything is done on time and to a high standard.
• Health & Safety Ensure all health & safety legislation and company policies are strictly followed, keeping our estates safe and compliant.
• Financial Help manage budgets, issue purchase orders, and assist with financial reporting to ensure costs stay under control.

About You

• You’re passionate about delivering excellent customer service and enjoy building relationships with residents and clients.
• You’re a natural multitasker, able to manage your time and juggle tasks efficiently.
• You’ve got experience with systems like databases (Qube knowledge is a bonus) and are confident using Microsoft Office.
• You communicate clearly and professionally – whether over the phone, in writing, or face-to-face.
• You’ve got experience working with contractors and managing reactive maintenance (if not, you’re ready to learn fast!).

What You’ll Bring

• A proactive, solutions-oriented mindset – you approach challenges with optimism and a focus on finding effective resolutions.
• Strong attention to detail – you consistently deliver high-quality work.
• A collaborative spirit – you thrive in a team environment and take pride in contributing to shared goals.

Qualifications & Experience

• A good standard of education is essential.
• Property qualifications (e.g., IRPM Part 1) would be an advantage but not essential.
• Previous experience in customer service and contractor management is desirable.

Why Work with Us?

• Great Team Environment You’ll be part of a friendly, supportive team that works hard and has fun along the way.
• Growth Opportunities We believe in helping our people grow. With extensive training and development, you’ll have plenty of opportunities to advance your career.
• Competitive Salary & Perks We offer a competitive salary, benefits, and a positive workplace culture where your contributions are valued.

Encore operates a hybrid working model, for this role the requirement is 2 days in the office, 2 days from home and 1 day on site.

The salary for this role is £30,000 per annum.