At a Glance
- Tasks: Be the friendly face of our residential development, ensuring safety and excellent service.
- Company: Join Encore, a leader in managing vibrant residential communities across the UK.
- Benefits: Enjoy a competitive salary, supportive training, and opportunities for personal growth.
- Other info: Work weekends in a dynamic environment with a focus on community and safety.
- Why this job: Make a real difference in residents' lives while developing your customer service skills.
- Qualifications: Experience in customer-facing roles and a positive, professional attitude.
The predicted salary is between 18716 - 18716 £ per year.
We’re looking for an experienced Weekend Porter to support the smooth operation of a residential development based in London, providing an efficient, courteous and professional service to residents and visitors while helping to maintain a safe, secure and well‑presented environment.
Location: London E1W
Salary: £18,716
Hours: Saturday & Sunday, 7am-7pm
The Role
As the Weekend Porter, you will be the first point of contact for residents and visitors to the building, ensuring they receive an efficient and courteous service at all times. You will support the safe and smooth running of the development by monitoring security cameras, maintaining building access procedures, managing parcels and keys, completing handovers and records, assisting residents and visitors, and supporting the upkeep of communal areas.
What You’ll Do
- Follow site procedures and escalation of security concerns.
- Resident & Visitor Services
- Provide an efficient, courteous and attentive service to residents, visitors and guests at all times.
- Act as the first point of contact for residents and visitors to the building.
- Arrange taxis for residents and their guests when requested.
- Notify residents of parcels, packages and recorded delivery letters, and arrange collection or delivery as required.
- Maintain a visible and professional presence on site.
- Security & Access Control
- Monitor the various security cameras around the building and react to and report any possible breaches of security.
- Take responsibility for the security of the main entrance doors and gates.
- Ensure gates are locked and opened in line with site requirements, including any specified overnight arrangements.
- Support the safe management of building access for residents, visitors and contractors.
- Handover & Site Records
- Complete a full handover at the start of each shift and familiarise yourself with events that may have occurred since you were last on duty.
- Receive and pass on all relevant matters from the previous porter, including details of those in occupation where relevant.
- Read through the log book, take notes where necessary, and check events past, present and future in the diary.
- Check any amendments to the porter rota and follow up on outstanding residents’ mail as necessary.
- Maintain accurate records relating to keys, deliveries, incidents and other site procedures.
- Keys, Deliveries & Common Areas
- Ensure every key is accounted for at all times and that no key is removed from the building.
- Issue keys only to authorised persons and record all required details, including date and time of issue, identity of key, issuer, recipient and return details.
- Report any key believed to be lost, compromised or damaged immediately to the Estate Manager or Managing Agents.
- Carry out cleaning of the entrance hall area, lifts and other common parts as and when required.
- Familiarise yourself with mechanical plant procedures and appropriate emergency procedures.
What You’ll Bring
- Experience
- Experience in a porter, concierge, security, residential estate or customer-facing role.
- Experience dealing with residents, visitors, guests and contractors in a professional environment.
- Previous experience in a residential development, hospitality, front‑of‑house or security setting would be advantageous.
- Skills
- Excellent customer service skills and a courteous, attentive approach.
- Strong communication skills and the ability to complete clear handovers.
- Good attention to detail when recording keys, parcels, deliveries and incidents.
- Confidence monitoring CCTV and responding appropriately to potential security concerns.
- Ability to follow site procedures, emergency processes and rota requirements.
- Competence using basic site systems, logs and a smartphone where required.
- Behaviours
- Professionalism: Maintain a smart appearance, full uniform and high standards of conduct at all times.
- Accountability: Take ownership of site procedures, records, keys and resident requests.
- Attention to Detail: Ensure logs, deliveries and key records are accurate and up to date.
- Calmness: Respond appropriately to emergencies, security concerns or resident issues.
- Positivity: Bring a helpful, can‑do attitude to every shift.
- Reliability: Be punctual, dependable and able to follow routines and handover processes.
Why Join Us?
Encore specialises in the management of large residential developments across the UK. We care deeply about the developments we manage and the people who live there, and we provide a supportive environment with training, infrastructure and development opportunities for brilliant people to excel and enjoy what they do. This is an excellent opportunity to play an important role in the day‑to‑day running of City Quay, providing a professional front‑of‑house service and helping to create a safe, secure and welcoming environment for residents and visitors.
Weekend Porter - London, E1W employer: Encore
Encore is an exceptional employer, offering a supportive work environment where employees can thrive and develop their skills. As a Weekend Porter at our London E1W location, you will play a vital role in ensuring the safety and satisfaction of residents and visitors, while benefiting from comprehensive training and growth opportunities within a dedicated team. Join us to be part of a company that values professionalism, accountability, and a positive attitude, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Porter - London, E1W
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Encore and their values. This way, you can tailor your responses to show how you fit right in with their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on showcasing your customer service skills and how you handle security concerns, as these are key for the Weekend Porter role.
✨Tip Number 3
Dress to impress! Make sure you look professional and polished for your interview. A smart appearance shows that you take the role seriously and understand the importance of professionalism in a front-of-house position.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Weekend Porter - London, E1W
Some tips for your application 🫡
Show Your Experience:Make sure to highlight any previous roles you've had that relate to being a porter or in customer service. We want to see how your experience can help us provide an efficient and courteous service to our residents and visitors.
Be Professional:Since you'll be the first point of contact for residents and visitors, it's important to convey professionalism in your application. Use a polite tone and ensure your application is well-structured and free from errors.
Tailor Your Application:Take a moment to tailor your application to the specific role of Weekend Porter. Mention your skills in security monitoring, customer service, and attention to detail, as these are key to what we’re looking for.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and for you to stay updated on your status!
How to prepare for a job interview at Encore
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Weekend Porter. Familiarise yourself with the key tasks like monitoring security cameras, managing parcels, and providing excellent customer service. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
As the first point of contact for residents and visitors, it's crucial to highlight your customer service experience. Prepare examples from your past roles where you provided exceptional service or handled difficult situations. This will illustrate your ability to maintain a courteous and professional demeanour.
✨Demonstrate Attention to Detail
The role requires meticulous record-keeping and attention to detail, especially when it comes to keys and deliveries. Be ready to discuss how you've successfully managed similar responsibilities in previous jobs. You might even want to bring a notepad to jot down important points during the interview!
✨Prepare for Security Scenarios
Since you'll be monitoring security and responding to potential breaches, think about how you would handle various security scenarios. Be prepared to answer questions about your approach to maintaining safety and security, as well as any relevant experiences you've had in similar situations.
