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- Tasks: Welcome residents, solve problems, and ensure safety in a vibrant London setting.
- Company: Join a dynamic team dedicated to outstanding customer service.
- Benefits: Enjoy 28 days annual leave, health perks, and exclusive rewards.
- Why this job: Make a real difference in people's lives while working in a lively environment.
- Qualifications: Customer service experience is a plus; strong communication skills are essential.
- Other info: Full training provided, with opportunities for social events and career growth.
The predicted salary is between 31000 - 31000 £ per year.
Join Our Team as a Concierge in London! Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people's day-to-day lives? We're looking for a proactive Concierge to join our dynamic team in the heart of London.
If you’re committed to maintaining high standards and resolving issues efficiently, this role is perfect for you.
Location: London, EC1V - Please ensure you live within a 45/60 minute commute from the site.
Annual Salary: £31,000
Hours/Working Pattern: Monday to Friday, 10am-7pm
What You'll Be Doing:
- Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.
- Problem-Solving: Address issues promptly, from maintenance to emergencies, and elevate concerns as needed.
- Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
- Parcel Management: Handle and record deliveries for residents ensuring smooth communication and pick up.
- Maintain Presentation: Keep the concierge area and lobby looking presentable.
- Safety Checks: Look out for H&S hazards on site patrol, assist with fire alarm, emergency lighting, and smoke vent testing.
- Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience.
Additional Responsibilities: The concierge team will act as first responders to the swimming pool area in an emergency. Full training will be provided but you must be comfortable getting in the swimming pool and with your head being under water.
What You'll Bring:
- Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
- Excellent communication skills – both written and verbal.
- Health & safety qualifications are advantageous but not essential.
- A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.
Perks of Joining Us:
- 28 Days Annual leave (Inclusive of Bank holidays)
- Cycle to Work Scheme
- MediCash
- SmartHealth – Online health services for you and your immediate family.
- Eye Care Vouchers to support your well-being.
- Perkbox Rewards to enjoy exclusive offers.
- Company Social Events
- Pension Plan
Weekday Concierge - London, EC1V employer: Encore
Contact Detail:
Encore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekday Concierge - London, EC1V
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and mission. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences relate to the role of a concierge, especially your customer service skills.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. It shows you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Weekday Concierge - London, EC1V
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering outstanding customer service shine through. Share specific examples of how you've made a difference in someone's day, as this aligns perfectly with what we're looking for!
Highlight Problem-Solving Skills: We love proactive individuals! Make sure to mention any experiences where you’ve successfully resolved issues or handled emergencies. This will show us that you can think on your feet and keep things running smoothly.
Keep It Professional Yet Friendly: While we want to see your personality, remember to maintain a professional tone in your application. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and get you one step closer to joining our team in London!
How to prepare for a job interview at Encore
✨Know Your Customer Service Basics
As a Concierge, customer service is key. Brush up on your customer service principles and think of examples from your past experiences where you went above and beyond for someone. This will show your passion for making a difference in people's lives.
✨Show Off Your Problem-Solving Skills
Prepare to discuss specific situations where you successfully resolved issues. Think about times when you had to think on your feet or handle emergencies. This will demonstrate your proactive approach and ability to maintain high standards under pressure.
✨Familiarise Yourself with the Local Area
Since local knowledge is important for this role, do some research on the area around London, EC1V. Be ready to share recommendations for restaurants, attractions, or services that residents might find useful. This will highlight your commitment to enhancing their experience.
✨Dress the Part and Be Professional
First impressions matter! Dress smartly and maintain a professional appearance. This reflects your attention to detail and respect for the role. Remember, as a Concierge, you are the face of the company, so make sure you look the part!
