Technical Events Manager

AV Technical Events Manager

5* Star Venue in London, UK

£45,000 to £50,000 (dependent on experience)

Company Benefits for our Technical Events Manager role:

• Private Healthcare
• Employee supported volunteering
• Enhanced family leave provisions
• Perkbox and Employee assistance Programme
• Company sick pay
• Employee recognition scheme
• Generous employee referral scheme
• Clearly defined Career path (and all the important support along the way)
• Access to state-of-the‑art technology
• Global presence and opportunities worldwide
• Long Service Programme

The Technical Events Manager areas of responsibility:

• Along with the technicians you will prepare, rig and de‑rig equipment prior to events within the hotel/venue and be available on‑site for ad‑hoc technical issues. Main point of contact for clients on a day‑to‑day basis to ensure customer expectations and requirements are fulfilled.
• Pro‑actively contact clients well in advance of their event to develop and build sales potential, interpret technical solutions, arranging meetings where necessary to establish their requirements.
• Build, establish and maintain a portfolio of standard set designs/visuals enabling the client to visualise the possibilities for a particular room.
• Maximising sales potential by up‑selling services at every opportunity with the view of increasing turnover, i.e. increasing the different elements involved within conferences and events e.g. production, video editing etc.
• Participates in capture rate discussions and suggests ways to capture lost business.
• Monitors sales files to review upcoming groups and to ensure that sales processes are followed.
• Foster good relations with all sales team members to maximise new leads. Educate the team in terms of all Encore's services and introduce incentive schemes to encourage the team to distribute potential sales leads.
• Develop a database of clients who have visited the hotel/venue. Proactively correspond with clients after their event to pursue future business. Gain feedback on performance to improve on service.
• Ensure all areas of responsibility are within budget parameters and to negotiate preferential rates. Utilise all in‑house services before out‑sourcing i.e. crew & equipment. Be aware of turnover targets and actively strive to increase revenue.
• Cultivate good relations with all hotel/venue staff, i.e. sales team, banqueting team and front of house.
• Creates development plans with hotel teams to improve service levels. Addresses and provides solutions for concerns or complaints communicated by the Hotel or customers.
• Foster good relations with all of the London teams and sites (particularly London) to ensure that full back‑up support is provided from front of house/warehouse.
• Attend regular meetings with the London office to ensure that all delegated duties are carried out effectively and efficiently, meeting all deadlines and objectives.
• Create and standardise information systems where by the local London office can clearly see equipment movements and requirements within the hotel, including quotations and turnover reporting.
• Develop dry hire shows and large scale events with involvement in the tender process and pre‑production for new/existing clients and ensure that implementation of the project is handled by the appropriate parties, i.e. utilise Event Producers on a consultancy basis as required.
• Build long‑term customer loyalty by converting on‑off Hotel corporate clients events to established Encore client accounts.
• Monitor competitor activity of production companies using the Hotel and where possible approach clients with the view of targeting for future activity.
• Delegate technical responsibility to on‑site technician, ensuring all duties are achieved within the deadline.
• Ensure good use of technician’s time by managing shift basis effectively and offering this resource to sister hotels.

Required skills of a Technical Events Manager:

• High School Diploma, Mathematics and English GCSE or equivalent is preferred.
• Strong background in AV / Live events, while managing teams.
• Previous experience within the Service and Hospitality industry would be preferable.
• Previous experience of audio visual experience, or equivalent in an educational environment would be beneficial.

Our promise to you:

Encore strives to create workplaces that reflect the communities in which we work and live, and where every individual has a full sense of belonging. Our commitment to diversity, equity and inclusion fuels innovation, collaboration, expertise and excellence, while connecting us more closely to our customers.