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For Companies At a Glance
- Tasks: Manage and coordinate technical events, ensuring everything runs smoothly.
- Company: Join a forward-thinking company that values innovation and employee well-being.
- Benefits: Enjoy private healthcare, enhanced family leave, and a range of corporate perks.
- Why this job: Be part of a dynamic team with a clear career path and opportunities for personal growth.
- Qualifications: Experience in event management and strong organisational skills are essential.
- Other info: Employee recognition schemes and volunteering support make this role even more rewarding.
The predicted salary is between 45000 - 50000 £ per year.
Technical Events Manager
London
Position Overview
The Technical Events Manager is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The TEM promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. This role will report to the Area Manager, Cluster TEM or Regional Operations Manager.
Your perspective:
- Private Healthcare after 12 months of continuous service
- Employee supported volunteering
- Enhanced family leave provision
- Perkbox and Employee assistance Programme
- Company sick pay
- Employee recognition scheme
- Generous employee referral scheme
- Mentoring support and training initiatives
- Access to state-of-the-art technology
- Global presence and opportunities worldwide
- Long Service Programme
Key Job Responsibilities
Financial Management and Reporting
Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximisation and profitability using cost control measures in accordance with the companys standard operating procedures.
Achieve Encores financial goals for the location(s) by effectively managing labour, equipment sub-rentals and other costs.
Understand and utilise operational and financial reports and completes standard and ad hoc reports accurately and on time.
Utilise the Company billing system to coordinate invoicing activities and makes certain that billing is reviewed and approved by clients.
See the Big Picture by completing the sales forecast at home location, ensuring they are accurate and submitted timely.
Participate in business review presentations as needed, in collaboration with regional management.
Review and manage location P&L and develops action plans to address deficiencies/grow the business
Confirms venue partners process all payments to Encore in a timely basis.
Operations Management
Perform daily floor operations including scheduling and equipment setups, operation, and strikes. Assist on the floor as needed.
Ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the venue, and in accordance to brand standards.
Anticipate equipment challenges and changes in a timely and professional manner.
Use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.
See the Big Picture by efficiently sharing labour and equipment within the local market.
Attend all operational venue meetings such as daily stand up meetings with venue operations staff.
In collaboration with the Health and Safety Manager and the Area Manager, ensure that all HSE guidelines are properly implemented.
Promote a healthy and safe working environment at all times, and provide feedback to the Health and Safety Manager on all HSE issues at the venue.
Sales Management
Work with regional sales teams to create effective sales strategies to maximise revenue per-event for assigned customers including upsell and cross-sell opportunities.
Prepare and deliver compelling presentations that convey the value of Encore and effectively solve customer challenges.
Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through the website, venue booking system, or other sources as assigned.
Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
Collaborate with vendors and other departments/divisions of the company to capture and service events.
Understand event cost structure and incorporate into solution designs according to established profitability guidelines.
Attend customer meetings, understanding their goals and responding to their questions, concerns, and challenges.
Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times.
Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events
Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc.
Customer Service
Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments.
Position will have oversight to personnel to assist with event execution.
Exceed the expectations and needs of internal and external customers.
Meet with guests on site to confirm that their needs are met and the equipment setup is accurate and working properly.
Monitor small to medium size events and check in on customers throughout the day.
Enforce the guidelines in the Employee Guide and/or venue standards for the team to portray a polished and professional image.
Technical Ability
Understand and oversees the technical aspects of the job and applies basic to advanced troubleshooting and problem solving skills to guide technicians in resolving equipment and software issues in a timely and professional manner.
Effectively utilises applicable company computer systems.
Act as on-site technical expert as needed for events.
Assist on the floor with operations as needed.
People Development
Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality.
Manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development.
Manage the HR activities including selection, performance management, and learning.
Provide focused and continued coaching to develop the skills of team members.
Train employees on Encore standards for service and equipment, and verifies they are properly trained on company computer systems.
Recommend team members for training opportunities, as needed.
Job Qualifications
High School Diploma or equivalent is required. Bachelors degree is preferred.
3+ years of audio visual experience
1+ years of supervisory experience
2+ years of customer service or hospitality experience is preferred.
Sales experience is a plus.
Working knowledge of audio visual equipment in a live show environment
Proficiency with the use of computer hardware
Proficiency with computer software and programmes, including the Internet and Microsoft Office
Effective leadership abilities and customer satisfaction focus.
Competencies
Deliver World Class Service
Hospitality
Ownership
Do The Right Thing
Manages Ambiguity
Drive Results
Directs Work
Achieves Goals
See The Big Picture
Financial Acumen
Value People
Builds Effective Teams
#INDEMEA
Technical Events Manager employer: Encore
Contact Detail:
Encore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Events Manager
✨Tip Number 1
Familiarise yourself with the latest trends in technical events management. Attend webinars or workshops to gain insights into what makes an event successful, and be ready to discuss these during your interview.
✨Tip Number 2
Network with professionals in the industry. Join relevant groups on LinkedIn or attend local meetups to connect with others who work in technical events. This can lead to valuable referrals or insider information about the role.
✨Tip Number 3
Prepare to showcase your project management skills. Be ready to discuss specific events you've managed, the challenges you faced, and how you overcame them. Highlighting your problem-solving abilities will set you apart.
✨Tip Number 4
Research StudySmarter's past events and initiatives. Understanding our company culture and values will help you tailor your responses in interviews and demonstrate your genuine interest in joining our team.
We think you need these skills to ace Technical Events Manager
Some tips for your application 🫡
Understand the Role: Read the job description for the Technical Events Manager position thoroughly. Make sure you understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in managing technical events. Use specific examples to demonstrate your expertise and how it aligns with the requirements of the role.
Craft a Compelling Cover Letter: Write a personalised cover letter that showcases your passion for event management and your understanding of the technical aspects involved. Mention why you want to work for the company and how you can contribute to their success.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Technical Events Manager.
How to prepare for a job interview at Encore
✨Showcase Your Technical Knowledge
As a Technical Events Manager, it's crucial to demonstrate your understanding of both event management and technical aspects. Be prepared to discuss specific technologies or platforms you've used in past events and how they contributed to the success of those events.
✨Highlight Your Project Management Skills
Event management requires excellent project management skills. Share examples of how you've successfully planned, executed, and evaluated events. Discuss your ability to manage timelines, budgets, and teams effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about challenges you've faced in previous roles and how you overcame them. This will show your potential employer that you're capable of handling unexpected situations.
✨Demonstrate Your Passion for Events
Let your enthusiasm for events shine through during the interview. Talk about what excites you about the role and the industry. Employers appreciate candidates who are genuinely passionate about their work and can bring that energy to their team.
