Start date 12th October 2026
Location: Within a 90-minute travel radius of your home (applicants must reside within Swansea )
Salary: From £28,665 + £4,200 per annum car allowance + uncapped monthly bonus as a guide our current Field team earn monthly bonuses of up to £400
Earnings Potential: Up to £35,765 per year (inclusive of car allowance)
Hours: Flexible, 40 hours per week (including peak shifts)
No Warrant Work Involved
Do you:
Hold a full UK driving licence and have access to a vehicle?
Prefer working independently, outdoors, and engaging with people face-to-face?
Value flexibility and autonomy in your schedule?
If that sounds like you - Orbit Credit Services has an excellent opportunity waiting.
About the Role
As a Field Collections Agent, you'll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You'll offer empathy, guidance, and practical solutions that make a real difference.
Your key responsibilities
- Visit customers to resolve outstanding arrears and discuss payment options
- Handle accounts for both regulated and non-regulated clients. This will include reconnection visits
- Accept payments, set up repayment plans, and re-engage customers with client services
- Educate customers about the potential consequences of non-payment
- Use an Orbit-supplied iPad to update account outcomes in real time
Working Hours
We offer a 40-hour workweek with a supportive approach to work-life balance. Your visits will be scheduled across the following operating window: Monday-Friday visiting times are between 8am-8pm
A number of shift pattern options available, you can choose between a 4 day or 5 day working week.
Benefits
- 31 days holiday (incl. bank holidays + December shutdown)
- Fuel card for business use
- Referral Bonus Scheme
- Uncapped monthly bonuses (Up to £400)
- Comprehensive 5-week induction programme
- Ongoing training and professional development
- Access to Medicash and Employee Assistance Programme
Requirements
- Clear criminal record
- No CCJs, IVAs, or bankruptcies in the last 6 years
- Full driving licence (max 6 points), own car, and will require business insurance
- Tech-savvy and comfortable working independently
At Orbit we're regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we're unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.
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Field Collections Agent in Swansea employer: Encore
Encore is an exceptional employer, offering a vibrant work culture that values creativity and collaboration in the heart of London. With competitive salaries, comprehensive benefits like private healthcare and family leave, and ample opportunities for professional growth, employees are empowered to thrive in their roles while delivering outstanding service at prestigious events. Join us to be part of a dynamic team that celebrates innovation and excellence in the hospitality sector.
