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- Tasks: Supervise and conduct repairs on Encore equipment while ensuring quality control.
- Company: Encore is a leading provider of audio-visual solutions, committed to excellence.
- Benefits: Competitive salary, potential for growth, and a dynamic work environment.
- Why this job: Join a passionate team, enhance your skills, and make a real impact in the industry.
- Qualifications: 5 years in electrical repair, team management skills, and a driving license are essential.
- Other info: Work in various hotel locations and maintain a clean workspace.
The predicted salary is between 30000 - 35000 £ per year.
Facilitate, supervise, and conduct regional repair of Encore owned equipment. Responsible for implementing and overseeing daily and quarterly equipment repair and quality control (QC) processes. Conducts product research, performs random and planned quality control checks on regional equipment. Purchases shop related items and provides reporting as necessary on key repair metrics. May supervise a Repair Technician. Reports into Warehouse Supervisor or Warehouse Manager subject to region.
Key Job Responsibilities
- Salary: £36,000-£40,000 depending on experience.
- At least 5 years experience in electrical repair.
- Experience in our industry a big advantage but not required.
- Team management skills.
- Driving License ESSENTIAL.
Equipment Maintenance & Repair:
- Oversee and perform technical and cosmetic repair and maintenance on Encore equipment and road cases.
- Support all Quality Control processes and procedures.
- Develop and implement service/maintenance tracking and reporting system, ensuring repair progress is documented and reported; and ensuring compliance to manufacturer/warranty policy.
- Maintain relationships with vendors and order necessary parts to complete repairs.
- Establish and provide reporting on key repair metrics and ROI.
- Adhere to health and safety regulations and wear appropriate Personal Protective Equipment (PPE).
- Report all HSE issues to the Warehouse Manager and HSE Manager.
Customer Service:
- Provide excellent service and strive to exceed the expectations and needs of internal and external customers.
- Maintain positive relationships with Encore hotel teams through effective communication and satisfactory service.
Equipment Handling and Tracking:
- Perform annual physical inventory of equipment.
- Maintain a clean and tidy workspace.
Systems Knowledge:
- Understand company processes, follow procedures and complete systems entry and paperwork accurately.
- Interact with other staff, internal customers, and outside vendors.
- Manage system generated pick-lists and order entry as necessary.
- Manage the service module in the system.
Job Requirements
- High School diploma or GCSE equivalent.
- Electronics or Technical Degree.
- 1-2 years technical repair experience, preferably in the audio visual industry.
- Ability to take direction and communicate with managers and subordinates.
Competencies
- Concern for Quality.
- Exceeds Customer Expectations.
- Communication.
- Teamwork.
- Integrity.
- Organisational skills.
Work Environment
Work is performed in a warehouse environment that is moderately quiet to noisy. Team members may be asked to work in multiple hotel locations. Must be able to work long hours at height in harness and work in a high degree of dust and dirt. Working times may include days, evenings, weekends and holidays. Team members must adhere to appearance and conduct guidelines as defined by Encore.
Senior Repair Technician employer: Encore
Contact Detail:
Encore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Repair Technician
✨Tip Number 1
Make sure to highlight your experience in electrical repair and any relevant technical qualifications during your conversations. This will help you stand out as a candidate who understands the core responsibilities of the Senior Repair Technician role.
✨Tip Number 2
Network with professionals in the audio-visual industry. Attend industry events or join online forums where you can connect with others who may have insights into the company or the role, increasing your chances of getting noticed.
✨Tip Number 3
Demonstrate your team management skills by sharing examples of how you've successfully led teams in previous roles. This will show that you are capable of supervising other technicians effectively.
✨Tip Number 4
Familiarise yourself with the company's equipment and repair processes. Showing that you have done your homework on Encore's products and services can impress interviewers and demonstrate your genuine interest in the position.
We think you need these skills to ace Senior Repair Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in electrical repair and any team management skills. Use specific examples from your past roles that demonstrate your ability to oversee repairs and maintain quality control.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Senior Repair Technician position. Mention your experience in the industry, your understanding of equipment maintenance, and how you can contribute to the company's goals.
Highlight Relevant Skills: Clearly outline your technical skills, especially those related to equipment repair and maintenance. Emphasise your ability to manage relationships with vendors and your commitment to health and safety regulations.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Encore
✨Showcase Your Technical Expertise
Be prepared to discuss your experience in electrical repair and any specific projects you've worked on. Highlight your familiarity with equipment maintenance and quality control processes, as this will demonstrate your capability to handle the responsibilities of the role.
✨Emphasise Team Management Skills
If you have experience supervising others, make sure to mention it. Discuss how you’ve successfully led a team in the past, focusing on communication and collaboration, which are key for maintaining positive relationships within the company.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've tackled challenges in previous roles, especially related to equipment repair or customer service. This will show that you can think critically and act decisively, which is essential for a Senior Repair Technician.
✨Understand the Company Culture
Research Encore and its values before the interview. Be ready to discuss how your personal values align with theirs, particularly regarding customer service and teamwork. This will help you stand out as a candidate who fits well within their culture.
