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- Tasks: Manage residential estates, ensuring financial health and exceptional customer service.
- Company: Encore, a leading residential property management company with a personal touch.
- Benefits: Competitive salary, extensive training, and a supportive team environment.
- Other info: Opportunities for career growth and professional development.
- Why this job: Join a fun, dynamic team and make a real difference in people's lives.
- Qualifications: 5+ years in property management with strong financial and communication skills.
The predicted salary is between 40000 - 50000 £ per year.
At Encore, we’re here to make residential property management feel personal, thoughtful, and seamless. Since we opened our doors in 2004, our mission has been simple: to deliver an outstanding experience for every customer, with genuine care at the heart of everything we do. We don’t just look after buildings, we look after the people who call them home, treating each property as if it were our own. The Encore culture not only attracts the brightest talent, but also industry recognition as we've been awarded Employer of the Year on many occasions. Our ambition is to be regarded as the most professional managing agent in the country - with a team of exceptional people who are energised by what they do. We’re all about communication, collaboration, teamwork – and having fun while we work. By creating an inviting environment for our people to be inspired, learn and flourish can make all the difference.
We are looking for an enthusiastic and skilled Estate Manager/Senior Property Manager to coordinate resources and manage a diverse portfolio of residential estates. This pivotal role will allow you to showcase your expertise in financial management, maintenance coordination, and client communication while providing exceptional service to our customers.
What You’ll Do
- Milestone Management: Ensure cyclical tasks and reactive works are completed on time and achieve Key Performance Indicator (KPI) targets.
- Financial Oversight: Prepare and manage annual budgets, generate purchase orders, and monitor income and expenditure for financial health.
- Maintenance Management: Implement and oversee planned maintenance schedules, conduct site inspections, and ensure timely resolution of maintenance issues.
- Customer Service Excellence: Maintain strong client relationships, lead meetings, and resolve resident inquiries and complaints with professionalism and diplomacy.
What You’ll Bring
- 5+ years of relevant management experience, in estate or property management.
- Strong financial acumen, including budget management and cost control.
- Excellent communication and interpersonal skills, with a focus on customer satisfaction.
Why Work with Us?
- Great Team Environment: You’ll be part of a friendly, supportive team that works hard and has fun along the way.
- Growth Opportunities: We believe in helping our people grow. With extensive training and development, you’ll have plenty of opportunities to advance your career.
- Competitive Salary
Senior Property Manager employer: Encore
Contact Detail:
Encore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Property Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management field and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Encore's values and culture. Show us how your experience aligns with our mission of providing exceptional service and genuine care. We love seeing candidates who resonate with our ethos!
✨Tip Number 3
Practice your communication skills! As a Senior Property Manager, you'll need to demonstrate excellent interpersonal abilities. Role-play common interview scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our fantastic team at Encore.
We think you need these skills to ace Senior Property Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for property management shine through. We want to see how much you care about creating a great experience for residents and how you can contribute to our mission at Encore.
Tailor Your CV: Make sure your CV is tailored to the Senior Property Manager role. Highlight your relevant experience, especially in financial management and customer service, so we can see how you fit into our team and culture.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to understand your skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team at Encore.
How to prepare for a job interview at Encore
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of property management. Understand Encore's mission and values, and be ready to discuss how your experience aligns with their focus on customer service and financial oversight.
✨Showcase Your Communication Skills
Since strong communication is key in this role, prepare examples of how you've successfully managed client relationships in the past. Think about specific situations where you resolved issues or improved customer satisfaction.
✨Demonstrate Financial Acumen
Be ready to talk about your experience with budget management and financial oversight. Prepare to discuss how you've handled budgets in previous roles and any strategies you've used to ensure financial health.
✨Emphasise Teamwork and Culture Fit
Encore values collaboration and a fun work environment, so highlight your ability to work well in a team. Share examples of how you've contributed to a positive workplace culture and how you can bring that energy to their team.