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- Tasks: Lead the night operations of a prestigious residential development, ensuring top-notch customer service.
- Company: Join a company that values dedication and professionalism in property management.
- Benefits: Enjoy a competitive salary of £33,000 and a flexible 4 on 4 off schedule.
- Why this job: Make a real impact on residents' lives while developing your career in a supportive environment.
- Qualifications: Experience in managing residential developments or hospitality; strong leadership and communication skills required.
- Other info: Ideal for those with a proactive attitude and a passion for maintaining high standards.
The predicted salary is between 27500 - 38500 £ per year.
Are you ready to deliver exceptional customer service while ensuring the smooth operation of a prestigious residential development? We are seeking a dedicated Senior Night Concierge to lead the way in maintaining our high standards and creating a welcoming environment for all residents.
Location: Birmingham, B4
Salary: £33,000
Hours: 4 on 4 off, 7pm-7am
The Role
As Senior Night Concierge, you will play a pivotal role in ensuring the smooth operation and pristine presentation of the development. Your main responsibilities will include:
- Customer Experience: Acting as the first point of contact for residents, providing a warm welcome and efficient resolution of maintenance issues, complaints, and emergencies.
- Property Management: Conducting regular inspections of communal areas, coordinating maintenance schedules, and ensuring compliance with health and safety regulations.
- Operational Excellence: Overseeing contractors, facilitating move-ins and move-outs, managing deliveries, and maintaining key-holder records.
- Community Engagement: Creating a positive, proactive atmosphere where residents feel supported, informed, and at home.
What You’ll Do
- Perform daily site inspections to ensure all communal areas are clean, safe, and in excellent condition.
- Oversee and manage contractors, ensuring planned and reactive maintenance tasks are completed efficiently.
- Lead and mentor on-site staff, providing clear guidance and support to maintain a high-performing team.
- Manage parcel deliveries, resident access, and parking arrangements.
- Maintain health and safety compliance across the development, including system testing and risk assessments.
- Assist the Estate Manager in budgeting, contract preparation, and retendering annual contracts.
- Contractor management on site.
What you’ll bring
We’re looking for a personable and proactive individual with:
- Experience: Proven experience managing prestigious residential developments or a background in hospitality or the armed forces. A track record of leading teams, managing contractors, and delivering planned maintenance. Familiarity with health and safety protocols, ideally with a qualification such as IOSH or NEBOSH (or a willingness to obtain one).
- Skills: Strong time management and prioritisation abilities. Excellent communication and interpersonal skills, with the ability to build positive relationships. A good level of IT competency, particularly with Microsoft Office (Excel, Word, Outlook).
- Behaviours: A can-do attitude with a commitment to delivering excellence in every aspect of your role. A keen eye for detail and a passion for maintaining high standards. A proactive approach to problem-solving and a willingness to go the extra mile for residents.
Requirements: The legal right to work in the UK.
Why Join Us?
This is your chance to join a company that values dedication, positivity, and professionalism. You’ll have the opportunity to make a tangible impact on residents’ lives while advancing your career in property management.
Senior Night Concierge - Birmingham, B4 employer: Encore
Contact Detail:
Encore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Night Concierge - Birmingham, B4
✨Tip Number 1
Familiarise yourself with the specific residential development and its community. Understanding the unique features and challenges of the property will help you demonstrate your commitment to creating a welcoming environment during any interviews.
✨Tip Number 2
Highlight your experience in customer service and team leadership. Be prepared to share specific examples of how you've successfully managed teams or resolved issues in previous roles, as this will showcase your ability to lead and mentor on-site staff.
✨Tip Number 3
Brush up on health and safety regulations relevant to property management. If you have qualifications like IOSH or NEBOSH, be sure to mention them, as they will strengthen your application and show your commitment to maintaining high standards.
✨Tip Number 4
Prepare to discuss your problem-solving skills and proactive approach. Think of scenarios where you've gone the extra mile for residents or effectively handled emergencies, as these examples will resonate well with the expectations of the Senior Night Concierge role.
We think you need these skills to ace Senior Night Concierge - Birmingham, B4
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing residential developments or hospitality roles. Emphasise any leadership positions you've held and your familiarity with health and safety protocols.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service skills and proactive approach. Mention specific examples of how you've successfully managed teams or resolved issues in previous roles.
Highlight Relevant Qualifications: If you have qualifications like IOSH or NEBOSH, be sure to mention them. If not, express your willingness to obtain such certifications, as this shows your commitment to health and safety.
Showcase Your Soft Skills: In your application, highlight your excellent communication and interpersonal skills. Provide examples of how you've built positive relationships with residents or team members in the past.
How to prepare for a job interview at Encore
✨Showcase Your Customer Service Skills
As a Senior Night Concierge, exceptional customer service is key. Prepare examples of how you've successfully resolved issues or improved resident experiences in previous roles. This will demonstrate your ability to create a welcoming environment.
✨Highlight Your Leadership Experience
Since you'll be leading a team, it's important to discuss your leadership style and past experiences. Share specific instances where you mentored staff or managed contractors effectively, showcasing your ability to maintain high standards.
✨Demonstrate Your Knowledge of Health and Safety
Familiarity with health and safety protocols is crucial for this role. Be ready to discuss any relevant qualifications you have, like IOSH or NEBOSH, and provide examples of how you've ensured compliance in previous positions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think about potential scenarios you might face as a concierge, such as handling emergencies or managing deliveries, and prepare thoughtful responses that highlight your proactive approach.
